Superthread for Disneyland Resort Closure and Reopening, 3/14/20 - 7/17/20: Please Post All Relevant Questions and Information Here!

[Geemo]

Does your prorated refund include Maxpass? We have passes with Maxpass that expire in September and I’m contemplating the refund option.

I'm not sure.... This is the sentence about a refund in the email I received.
"As an alternative, in lieu of an extension of their Passports, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. "
I asked the CM how Disney would be calculating the "partial refund". They were not sure.
I asked if Disney would take the amount I paid for AP W/MP divided by 365 days... ($899 ÷ 365 = $2.46 per day )
AND then multiply by the number of days Disneyland was closed due to the virus. They still could not answer...

Guess we will have to wait and see.

Originally, I was planning to extend my pass. But with the possible severity of Covid-19 to old fogies (like me) and the thought of a second wave that might come.... I need to take a wait and see approach to when I am willing to hop a flight, take a taxi, stay in a hotel and join thousands of my DisneyFan Friends in the park.

Until then I will sit back and enjoy the Disney Screen Saver Slideshow I have on my computer.


EDIT...
When I look at the blockout calendar, my Deluxe AP is valid for 257 in both park days.
That equals about $3.50 for each day my AP is available to enter either park.
Today was the 37th day my AP has missed 37 x $3.50 = $129.50

 

[Geemo]

Did they say you will get a refund for the duration of your pass or just for the closure period?

The CM had no answers as to how Disney was handling the "Partial Refund".

I would only expect Disney to refund the number of days the park was closed that my pass was not blocked.
Now that I think of it... that would change the math a little. When I look at the blockout calendar my Deluxe pass is valid for 257 both park days. That equals about $3.50 for each day my AP is available to enter either park.

Today was the 37th day it was closed for my Deluxe AP ..... 37 x $3.50 = $129.50
It will be a nice down payment on a new AP when I get to return

 

[theluckyrabbit]

Did they say you will get a refund for the duration of your pass or just for the closure period?

This is from the AP email I received on Tuesday, 4/21/20:
"As an alternative, in lieu of an extension of their Passports, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. To request this alternative option, we ask that you contact Annual Passholder Member Services at (714) 781-4567."

 

[theluckyrabbit]

Thank you to everyone for keeping this thread on topic and on track! Good job! Even when there were enticing rabbit trails, you worked together to get the thread back on topic and to keep it going. Way to go, DISers!

 

[theluckyrabbit]

New app update: version 5.12. Make sure your Disneyland App is the latest version!

 

[midnight star]

No one really knows how Disney will handle it but I expect they will add the # of days closed to the original expiration date of your pass.

Example: Disneyland closed March 14th and reopens on June 1st which is 79 days. My AP expired on March 16th and will be extended to June 3rd (79 days) effectively giving me back the 3 days I lost due to the closure. Using the same math your pass would have its expiration date extended to Aug 12th.

My situation is similar to yours, but when I asked the CM if that is how my extension would work, she wasn't sure. My pass originally expired 3/30, but got extended to 4/30. Now it's extended to 5/31. I am assuming yes it will essentially be 16 days since that is how many days I missed.

 

[Mark_E]

Had a disappointing response on Twitter.
Mentioned I was a FlexPass holder based in the UK and wanted to take refund for the closure period. I asked - "Is there any way I can do this without calling. It is prohibitively expensive for me to do so unfortunately so emailing (or receiving a callback) would be preferable"

The response:
Hi there Mark. Thank you for your patience as we worked to collect all available information. At this time, calling is still the best way to obtain assistance. If you wish to choose one of the alternative options, please contact Annual Passholder Member Services at (714) 781-4567 so that we may note this alternative option on your account. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

So basically, no, there's no other option for people like me. I may just have to buy some Skype credit and try their option.

 

[Gaugersaurus]

My situation is similar to yours, but when I asked the CM if that is how my extension would work, she wasn't sure. My pass originally expired 3/30, but got extended to 4/30. Now it's extended to 5/31. I am assuming yes it will essentially be 16 days since that is how many days I missed.

I'm actually curious how they're going to consider blockout days. For Sig, Sig+, Flex, & Premier the days are pretty much 1 to 1 unless the closure lasts until the holidays. Will they give the SoCal & Deluxe passes back all the "good to go" dates they lost or will they just do the simple extension into the summer blockout days.

 

[mentos]

So basically, no, there's no other option for people like me. I may just have to buy some Skype credit and try their option.

I checked real quick, Skype's unlimited plan (calls from UK to US/CAN/MEX + US Territories) is £6.00 for a month (0.30p/min after 2000 mins), with a free trial for the first month. You could sign up under the free trial, call DL, and then cancel (or keep until all of your AP & possibly hotel issues are solved). Good luck!

EDIT: Actually, if you expand the plans available, there's a United States only one for £2.40/month with first month free.

 

[Winnowill]

Had a disappointing response on Twitter.
Mentioned I was a FlexPass holder based in the UK and wanted to take refund for the closure period. I asked - "Is there any way I can do this without calling. It is prohibitively expensive for me to do so unfortunately so emailing (or receiving a callback) would be preferable"

The response:
Hi there Mark. Thank you for your patience as we worked to collect all available information. At this time, calling is still the best way to obtain assistance. If you wish to choose one of the alternative options, please contact Annual Passholder Member Services at (714) 781-4567 so that we may note this alternative option on your account. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

So basically, no, there's no other option for people like me. I may just have to buy some Skype credit and try their option.

Do you have to pay hefty international rates to call France? I know that if you call the guest services line at WDW, they can transfer you to Disneyland Paris to avoid international calling rates - maybe DLP can do that in reverse?

 

[mrstrong]

I called on a weekday (don't remember which) around 8pm PDT and didn't have to wait on hold at all.

 

[Mark_E]

I checked real quick, Skype's unlimited plan (calls from UK to US/CAN/MEX + US Territories) is £6.00 for a month (0.30p/min after 2000 mins), with a free trial for the first month. You could sign up under the free trial, call DL, and then cancel (or keep until all of your AP & possibly hotel issues are solved). Good luck!

EDIT: Actually, if you expand the plans available, there's a United States only one for £2.40/month with first month free.

Thanks! Looks like it might be easier than I first thought. I will give it a bit longer before calling, just to hopefully not have to wait so long.

I gotta say, I had a blast the 7 weeks I was an AP holder, visiting 9 times if you include the two hours the night I bought my pass! I can't wait to get back.

 

[Geemo]

I called on a weekday (don't remember which) around 8pm PDT and didn't have to wait on hold at all.

When I called the first time it was outside of their working hours. The message said "8am to 7pm Pacific Time"

I call about 1:30pm PT and waited on hold for 1.25 hours.

 

[mentos]

Thanks! Looks like it might be easier than I first thought. I will give it a bit longer before calling, just to hopefully not have to wait so long.

I got bored and found that the average cost of a 10 minute call between the US and UK in 2001 was €2.83. Accounting for the exchange rate at the time and inflation to 2020, that 10 minute call would be USD $4.97 in today's dollars, or just over 4 quid.

So a 90 minute call to Disneyland in 2001 to resolve an AP issue would have cost $44.73/£36.22 in 2020 terms.

Mind you that Premium AP was $199 at the time ($290-$299 in 2020 dollars).

 

[WonkaKid]

Not confirmed but this article suggests that DL/DW won’t open until sometime next year. I pray that isn’t true.
https://www.dailymail.co.uk/news/ar...ikely-open-gates-2021-according-analysts.html

 

[mentos]

Not confirmed but this article suggests that DL/DW won’t open until sometime next year. I pray that isn’t true.
https://www.dailymail.co.uk/news/ar...ikely-open-gates-2021-according-analysts.html

The headline should read: “Man at a desk in Switzerland makes somewhat random guess at when park 3000 miles away opens.”

 

[Cedric Rose]

Seriously it’s all guess work.

 

[LisaT91403]

I have a Signature AP, with an expiration date of 6/22. I tried calling the AP line yesterday a few times, and just a got busy signal (remember those?!) I got the same busy signal several times today, but then eventually got through...but was on hold for just shy of 2 hours before anyone answered.

The CM I spoke with told me that the "partial refund" meant that I could get reimbursed from the date of closing (3/14) through April 4th only. If I chose to take a refund for those 3 weeks, then my pass would not be extended at all. In other words...I could get a refund for 3 weeks, or I could take a 3 month extension once the parks open again. This made no sense to me, and I said that I wanted the entire 3 months refunded. She said that the passes are non-refundable, so their offer of 3 weeks was quite generous. I asked her how much the 3 weeks would amount to, and she said she didn't have a calculator (?!) She suggested I talk to a supervisor, and agreed. Then she promptly disconnected the call.

Since it had already been over 2 hours at this point, I gave up. But I am curious if anyone else has been told that the refund is only for a 3 week period.

 

[Aurora0427]

I have a Signature AP, with an expiration date of 6/22. I tried calling the AP line yesterday a few times, and just a got busy signal (remember those?!) I got the same busy signal several times today, but then eventually got through...but was on hold for just shy of 2 hours before anyone answered.

The CM I spoke with told me that the "partial refund" meant that I could get reimbursed from the date of closing (3/14) through April 4th only. If I chose to take a refund for those 3 weeks, then my pass would not be extended at all. In other words...I could get a refund for 3 weeks, or I could take a 3 month extension once the parks open again. This made no sense to me, and I said that I wanted the entire 3 months refunded. She said that the passes are non-refundable, so their offer of 3 weeks was quite generous. I asked her how much the 3 weeks would amount to, and she said she didn't have a calculator (?!) She suggested I talk to a supervisor, and agreed. Then she promptly disconnected the call.

Since it had already been over 2 hours at this point, I gave up. But I am curious if anyone else has been told that the refund is only for a 3 week period.

Oh geez. If this is true, this is BAD. Really really bad. Hopefully you just received a very poor CM, such behavior is unbelievable considering you waited 2 hours to speak with someone. What a mess.

 

[Version 6]

Surely that's not legal. I'm not from the States but there must be some kind of consumer protection against a company not delivering on a service they have agreed to provide and for which you have paid in advance.