I think that we were given a room at SSR that was used for spare parts.
We had a dedicated 2 bedroom and the air conditioning did not work. It was 83 outside. After 6 days of calling and someone coming out, it still did not work. The dresser in the second bedroom had two drawers with the hardware (drawer pulls) missing on one side. There was no pack n play. There was no iron, there was no door mat. The custom made lamp in the living room did not work. The hair drier overheated and shorted out. The pull/stick thing on the living room drape was off and lying on the floor
Ugh, that's so frustrating!
If you have ANY significant problems at ANY resort in the future, please, PLEASE do the following:
1. Make a short list of everything that needs to be repaired. Skip cosmetic things like worn carpet and torn wallpaper, but mention any physical issue with the room that should be relatively easy to repair and/or has an obvious negative impact on your trip. The lamp is an easy fix. The air conditioning is a necessity. I don't know that I would bother mentioning drawer pulls but that's your call.
2. WALK to the front desk.
3. Ask for a manager.
4. Review the list personally with the manager and ask if you can expect to have these issues rectified by the end of the day or if they will be moving you to another room.
If you have one or two minor issues, it's OK to call maintenance or housekeeping for assistance. (NEVER call the "front desk" for maintenance or housekeeping issues--the "front desk" button on Disney resort phones takes you to a call center and messages there often disappear into the proverbial black hole.)
But for major issues, invest the 15 minutes it might take to walk over to the front desk and speak to someone personally. Quickly establish expectations for getting the situation resolved or ask to be moved to a more appropriate room.
There is absolutely no reason why you should have to spend days-on-end with no air conditioning. You just need to go through the proper channels in order to get things resolved. Establish specific timelines for getting things resolved and follow-up with the manager IMMEDIATELY if things don't happen as expected.