Somehow logged in during site maintenance, all my points gone

[PolyRob]

Wow it’s amazing that you can migrate from one system to another and just discard the old one before knowing if the new one actually works as intended. One would have thought that they would have shut down the old system and kept it for at least 3 months to ensure proper transition.

No rollback plan or backup!? INSANE!

 

[kgou]

I called and they said that they had no ETA because the migration did not work out as they had hoped and the old system “doesn't exist anymore”. So, it’s a fool’s errand to try to guess when they will be able to gather up all of the missing data and attributes from the old system and feed them into the new migrated system.

OMG!!!!!!! Wut. Having worked in tech, I'm amazed this is how they rolled this out.

 

[Cyberc1978]

OMG!!!!!!! Wut. Having worked in tech, I'm amazed this is how they rolled this out.

I guess Disney originally have been offered two options one to keep the old system and one to not.

I guess they took the cheapest one - which now is not so cheap afterall

 

[byurick]

Did anyone get the automated marketing email from DVC this morning? This section made me chuckle:

​

ADD ON WITH EASE

Use the newly enhanced Disney Vacation Club Member website to easily track your Add On requests!

​

Newly enhanced indeed.....

 

[DanCali]

Looks like the contracts with zero balances are (mostly) back on the dashboard.

I can see them all for all years, and both use years, including those with zero balance. Exceptions - missing two zero balance contracts in my March 2026 UY, but a 3rd zero-balance one is showing (maybe because that one got to zero balance by borrowing to 2025). They do all show as all used up for the 2025 UY.

Website speed also seems back to prior experience.

 

[Cyberc1978]

Now we need them to fix the missing balance on reservations from AKV - Kidani contracts.

 

[davidhr]

It definitely looks better today. For me, opening the page where you search availability is still slower than before, but much better than the past few weeks.

 

[KAT4DISNEY]

Unfortunately it doesn't seem like DVC's getting a handle on it all yet. I am now seeing all years and points on the dashboard but discovered something yesterday when I wanted to book something and the system (both online and for CM's) isn't recognizing a contract's home resort. They finally borrowed points from a different contract (same home) and sent it to IT for fixing. I have both banked and current points to use in the contract that isn't being recognized.

 

[Cyberc1978]

FINALLY

the system now recognizes the current points used for a reservation. Except for the speed (or lack there of) everything is back to normal

 

[VGCgroupie]

FINALLY

the system now recognizes the current points used for a reservation. Except for the speed (or lack there of) everything is back to normal

Mine are still messed up.

 

[Cyberc1978]

Mine are still messed up.

What resort do you own?

@pangyal does the system recognize you points in reservations?

 

[VGCgroupie]

What resort do you own?

@pangyal does the system recognize you points in reservations?

This is a grand cal reservation w/ grand cal points

 

[Cyberc1978]

This is a grand cal reservation w/ grand cal points

What kind of issues are you experiencing?

 

[VGCgroupie]

I hold so many reservations across so many contracts. I dont do the best job of keeping track, Im nervous. I may ask if they can give me an easy to read breakdown of my transactions to be sure they aren't taking more points from me than they should. This makes future planning right now so hard too Rather annoying

 

[pangyal]

What resort do you own?

@pangyal does the system recognize you points in reservations?

I’ll try it tomorrow and report!

 

[KAT4DISNEY]

This is a grand cal reservation w/ grand cal points

My issue is with one of the VGC contracts too. System doesn't recognize it's VGC and won't show it for an 11 month booking.

 

[pangyal]

What resort do you own?

@pangyal does the system recognize you points in reservations?

So, I can report that at last, I can modify!

MS has “lost” 18 of our GCV points in the same membership for some reason, but I guess that is a new and exciting issue!

 

[VGCgroupie]

So, I can report that at last, I can modify!

MS has “lost” 18 of our GCV points in the same membership for some reason, but I guess that is a new and exciting issue!

Do you keep good track of your reservations and whats has been used on what?

 

[Cyberc1978]

So, I can report that at last, I can modify!

MS has “lost” 18 of our GCV points in the same membership for some reason, but I guess that is a new and exciting issue!

Glad to hear that you can modify.

How do you know that they are lost? I mean how do you track that they are lost?

 

[VGCgroupie]

Glad sti hear that you can modify.

How do you know that they are lost? I mean how do you track that they are lost?

I pretty nervous since I have not kept great track myself