Soarin' FP cancelled - fuming

[jaceraden]

The OP explained in bold: >>>>>> You did not quote @oceanscape who is the OP. You quoted @Amanda999, who has a similar problem but has a flight issue. OP mentioned no such issue.<<<<<<<



So, not really Disney's fault that the flight time conflicts with being able to ride Soarin' earlier in the day (and really, I wouldn't have been confident in my ability to get to Soarin' by 7:00pm with a flight arrival time of 5:00pm), but it would still make sense for TT to be an alternative.

You quoted another poster with a similar issue, NOT the OP.

But, I have no idea why OP's knickers are in a twist about being offered to ride Soarin' earlier.

 

[beesly]

You quoted another poster with a similar issue, NOT the OP.

But, I have no idea why OP's knickers are in a twist about being offered to ride Soarin' earlier.

Whoops, my bad. Edited my post.

 

[drusba]

It is indeed an anytime FP, for certain listed attractions (copied/pasted below) - but the only Tier 1 listed is LWTL (and Soarin, but my plane lands at 5pm and it closes apparently at 5pm now, so my only Tier 1 option is LWTL which I wouldn't bother getting a FP for). (Maybe MS is Tier 1? IDK, we don't do that ride.)

And it states that it is NOT changeable: I cannot change it for TT. I can't change one of my other FP for TT (I guess b/c they are my Tier 2 FP, so not changeable to Tier 1).

I'm fine with Soarin shutting down early - that's life. But why not let my FP for it be used on all other Tier 1 attractions? SPACE

Now you raise an issue that is dear to my heart -- the Tier 1 problem. It is not just Disney's failure to allow other Tier 1's when there is a cancellation but the whole issue of why do they even have a Tier 1 when the only two rides you actually need a fastpass for in Epcot are Soarin and Test Track. They have set up a system that prevents a family that can visit Epcot only once during their trip from doing the two best rides in the park, absent willingness to be in an often 2 hour or more stand-by line for one of them. And sticking Living with the Land in the Tier 1 category is just something designed to fool new, uniformed guests into believing it is a hard ride to get.

The Tier system is something they should seriously consider eliminating entirely, but particularly if they cancel your fastpass for Soarin or Test Track, or for Toy Story or RnR at Studios. The Tier system exists because of Disney's failure to put new and better attractions in Epcot (and Studios). There is no Tier system at MK or AK because there are multiple highly desired rides or attractions. They have a whole pavilion at Epcot, Wonders of Life, into which Disney has not bothered to put anything new for a decade. The tier system is Disney's admission that Epcot and Studios desperately need new attractions but instead of adding new attractions Disney instead decided it was just better to make it harder to get on the ones that are popular. Studios is finally getting a major upgrade, but Epcot gets little. The Frozen ride will add something, but other than touch ups of existing attractions, it is the first new attraction in Epcot in over a decade and it is not even in Future World.

 

[graceclaire925]

That means you can go on soarin any time!! They issued you a " magical expierence" Fp. Look in your MDE its in there under your FPs. This happened all the time to us...stop fuming and understand they issued you a FPs for anytime! You can still enjoy soarin. Test track is the opposite direction across the park.

Wow...she specifically said there were various attractions listed and none were soarin anytime. You said to "stop fuming" and that's uncalled for. Pretty sure most people would be fuming if they were offered figment for soarin. Just. Wow.

 

[CaliTex]

Options:

1) Call Disney and politely and briefly explain the situation and make the request you think is fair compensation.

2) Go to guest services at the park and do same as above.

3) Fume about it.

While I empathize with the aggravation that is felt for a vacation that requires so much planning, only to be thrown a curve ball, I do hope OP doesn't "fume"--it's not good for a person to get angry over things that are just minor inconveniences in the grand scheme of things. So, OP: Have a flower.

Anything involving construction and software is likely to be difficult to pin down exact dates on the time, so that is likely the reason OP was allowed to schedule a fast pass for that time slot.

Slightly: There seems to be an ever increasing amount of anger and frustration among people. I'm the opposite of a hippy, but PEACE, y'all.

ETA: Don't get MAD--get ANSWERS. Sounds as if the OP has already been made whole.

I think it would require a lot of patience to be a CM.

 

[oceanscape]

To all the haters, my "knickers are in a twist" because we don't arrive until 5pm so being given the option to ride Soarin earlier is useless; it would have been fairer in this instance to allow us to ride Test Track as an alternative at the same original time.

 

[jaceraden]

To all the haters, my "knickers are in a twist" because we don't arrive until 5pm so being given the option to ride Soarin earlier is useless; it would have been fairer in this instance to allow us to ride Test Track as an alternative at the same original time.

You did not mention your late arrival in your post so all we saw is you fuming because Disney offered you Soarin' earlier. Chill.

Now, armed with the added info, I agree with others. Get on the phone or see Guest Services and see what they will do for you, given your circumstances.

eTA: how on earth were you planning to make a 5:55-6:55 FP with a 5pm arrival anyway? That's pretty tight. Unless there's something else you didn't mention.

 

[ArielSRL]

It sounds like the FP is a standard recovery pass. Generally those can be used any time during the day.

Does the email state a specific time that you can use the FP on those attractions? Or does it or MDX state that its good throughout the day?

This has been my experience too. Definitely check into this OP. You may be able to go on it earlier in the day with what they provided without having to call.

ETA: should've read all the replies first....

 

[ArielSRL]

It is indeed an anytime FP, for certain listed attractions (copied/pasted below) - but the only Tier 1 listed is LWTL (and Soarin, but my plane lands at 5pm and it closes apparently at 5pm now, so my only Tier 1 option is LWTL which I wouldn't bother getting a FP for). (Maybe MS is Tier 1? IDK, we don't do that ride.)

And it states that it is NOT changeable: I cannot change it for TT. I can't change one of my other FP for TT (I guess b/c they are my Tier 2 FP, so not changeable to Tier 1).

I'm fine with Soarin shutting down early - that's life. But why not let my FP for it be used on all other Tier 1 attractions? I guess I could cancel all my FP and then choose TT if it becomes available, but I could lose Character Spot and I only have 3 hours in the park that night. (First world problems I know!)

From my email this morning canceling my FP:
Your FastPass+ selection for Soarin' from 6:00 PM to 7:00 PM on 06/16/2016 is no longer available.

As a replacement, you may now visit one (1) of the following FastPass+ experiences any time from 9:00 AM on 06/16/2016 through end of normal attraction operating hours.

Experiences
Soarin'
Spaceship Earth
Living with the Land
The Seas with Nemo & Friends
Disney & Pixar Short Film Festival
Journey Into Imagination With Figment
Mission: SPACE

I talked to a CM by a FP kiosk last week at MK due to an issue with a FP like this one. She easily wrote me paper FP to two attractions of my choice that was good for 7 days, no question. Talk to the CMs or Guest Services.

 

[ArielSRL]

Never mind. Didn't read all the replies.

 

[lynch34]

Perspective. Don't fume over a cancelled FP. That's silly.

 

[Liljo22]

Read the OP again. She states that Soarin is listed but questioned why if it will be closed. The one that is not on there is Test Track. Since Soarin is closing at 5pm, the OP can use the Soarin FP ANYTIME before 5. They did not lose their Soarin FP only at that time. People are saying don't fume because the OP still can use the Soarin FP up until right before 5.

 

[aretha30]

Take a deep breath, it's just a FP+. I can understand being upset (last year my sisters reservation ate mine and all my FP+ reservations disappeared). I simply called Disney and was put on with the IT department, they fixed the glitch which caused her reservation to eat mine but they had to reassign all my FP+ reservations. For the ones that were no longer available (SDMT and A&E) they simply assigned me the anytime anywhere FP+ so I could be with my family. I would give them a call, they will try to resolve the issue for you.

 

[Oswin]

Go to guest services. Explain the situation. The odds are likely they will be able to assist you in getting on the attraction another day during your trip, since it will be closed the night that you originally are at Epcot.

 

[tiggergal15]

Wow...she specifically said there were various attractions listed and none were soarin anytime. You said to "stop fuming" and that's uncalled for. Pretty sure most people would be fuming if they were offered figment for soarin. Just. Wow.

Nope...go back and look at OPs original post...Soarin IS on that list! Look again...and the new FPs gives her freedom to go ANYTIME...ANYTIME not just a 1 hour time frame...its more practical and Disney did this all the time to us last week so everyone needs to get used to it...

 

[GeneralTso]

You're gonna be OK, I promise. Take a deep breath. This isn't worth "fuming" over, truly. It's all going to work out. You will get on another ride and be happy. Heck, you may be one of the first kids on the block to ride the new Soarin'. So much angst over vacation. I don't get it. Planning is fine, but being nimble and adjusting will save a lot of heartache.

 

[tiggergal15]

OP ...I'm confused...you never mentioned a late arrival...but where are you arriving at 5? Your resort.? The park ? Or the actual ride? It takes about an hour from resorts to park and now security makes it longer and your original FP time was cutting things close to taking a chance of missing it ...I guess with missing info we all don't understand why you got so upset with a better FPs in which you can go on Soarin anytime..during the day whenever you wanted...

 

[jknc]

Just a friendly reminder to the OP you will find that certain posters on here will always tell you its your fault the FP was cancelled, not Disney's.
You should have planned better

 

[Momof2Singers]

You could always call and ask for a FP to replace the one that was cancelled. I did this once when Disney changed one of the FP and they just put an anytime FP on the account. ymmv

I think I chose the phone menu option that had to do with website problems.

There was a phone number in my email when I received one like this, I phoned and they made a new fastpass for me. If it conflicts, you may need to move something around a few minutes for that slot.

 

[bumbershoot]

To all the haters, my "knickers are in a twist" because we don't arrive until 5pm so being given the option to ride Soarin earlier is useless; it would have been fairer in this instance to allow us to ride Test Track as an alternative at the same original time.

Aha. Just talk to someone when you're there, or maybe call now. See what can be done.

eTA: how on earth were you planning to make a 5:55-6:55 FP with a 5pm arrival anyway? That's pretty tight. Unless there's something else you didn't mention.

It's a good question, but I assume it's that she's getting to the park at 5 since she was wondering if the line is cut off then or if the ride shuts down then.


Rides can close at any time. You can be walking up to Dumbo and it can shut down for some reason. No fun, but we might as well gird our loins for things not going as planned.