Closing this thread at this time.
The OP’s question was answered. If the OP wants some other answers about handling anxiety in lines/at WDW, please open a new thread to discuss that.
To summarize:
- Disability Access Service (
DAS) in the present form has been around since late 2013. It DID take care of most the issues involved in the previous Guest Assistance Card, which ended when DAS began.
- most theme parks at this time are using a Return Time system similar to DAS, so it’s unlikely to change much
- DAS is requested at Guest Services at one of the Disney Theme Parks and, if it’s issued, it is valid for at least the length of stay at all 4 WDW Theme Parks. (No need to get a new DAS for each park or each day). The usual number of guests linked on one DAS is 6 (5 plus the person with a disability). Anything over that is an exception and may require a supervisor/Lead
- there is no guarantee that DAS will be issued. The person DAS is for must be present to request it, but someone else in their group can speak for them or they can present something (brief) that they wrote up to explain their need.
Notes or prescriptions from doctors are not accepted (usually the CM will politely refuse to look at it)
- Diagnosis is not asked for and is not important - people with the same diagnosis may have very different needs (or even no special needs). The important thing to be able to discuss is what issue/needs prevent the guest from waiting in the regular line.
The
ADA does allow asking for this information and guests can be turned down if they don’t answer questions about issues/needs
- the accommodation provided by DAS is ability to get a single Return Time at a time to wait outside of the line. The Return Time will be similar to the posted wait time in the regular line for that attraction. If the posted wait time is 15 minutes or less, the guests using DAS may be directed to either wait in the regular line or the Fastpass line/alternative entry
- Fastpass is currently not being offered, but the Fastpass line serves many purposes ; Guest Recovery, readmit for guests who needed to leave the line, guests returning after a ride breakdown, VIP tours, Rider Switch, etc.