Okay...I'm going to cave in with the stories of service not being what I would have expected from Disney. Hearing some of your stories makes me a little surprised to hear that the Disney service isn't always there. I figured it was just bad luck of getting perhaps newer people.
I've only been on one
DCL cruise, so that's all I can presently speak to. I didn't get a good first impression of our stateroom host either. Mind you it improved, but maybe it's because of what happened....
Someone else mentioned they rarely saw their host/hostess. I had read so much on DISboards about how impressed people were with their stateroom host/ess in making themselves visible and welcoming them and asking what the guests needs were when they got to their rooms. I've also been on other cruises and had the same experience with meeting our stateroom host/hostess. That just wasn't the case on our first day aboard the Magic. I've chalked it up to it being a first cruise for the guy or perhaps something happened that afternoon that just didn't permit him to make rounds.
Our room had three adult women. We never saw our host until the first night when we were walking out the door for 7:00 dinner reservations at Palo. He was no where to be found. At least one of us were in the room most of the time from the time we got on-board up to the Muster Drill and then after the drill, too. I had just laid a note on the bed asking for it to be separated when he turned down service that night when he knocked on the door. Of course we never said anything because I had read about how these hard working people get reprimanded for the slightest thing. So, it was a disappointment, but not the worst thing that could happen. Again, bad first impression, but he was decent (not stellar, but decent) the rest of the week.
Interestingly enough, we got a call from the Hospitality Manager one afternoon just asking if everything was okay or if we needed anything. "That was nice", I thought. It seemed like a Disney thing to do...get a real-time "survey". Well, actually there was one thing I wasn't pleased with, but I didn't want to sound like I was complaining or being difficult, so I never mentioned it to our host. The pull-out bed was just SO hard, that it was uncomfortable to me. So I politely said "Since you asked, I will tell you that if there's anything that I could wish for to be changed, it would be this sofa bed". He asked if we had told the host, and I said I hadn't because I didn't want to sound like I was complaining about something that couldn't be fixed. Oh I'll NEVER do that again! When we got back from dinner, the bed was made up with two of those "egg-carton" mattress pads (a wonderful surprise). However, our host had a petrified look on his face and pleaded to let him know if we ever needed anything. It was so clear that he got the heat for my discomfort that I never even told the poor guy about. As you all said, the survey card space is way too small, but I started out in very small print and went on and on about how he took care of all our needs and expressed again that I never told him about my discomfort in the sofa bed. I was so fearful that maybe I cost the guy his job. That's just NOT cool!
I did later think that perhaps the Hospitality Manager called because someone else had complained about him, but we'll never know. IMO, the bad thing about how strict they are with the CMs is that I personally feel no room to voice a LITTLE concern/request if I had it because the service person could be fired.
So lesson learned....ASK! Don't be afraid to ASK the service provider for something!
My other so-so review is of our assistant server. We were a party of 7 that was comprised of 6 adults and 1 teenager. Angelina from Chile, our head server, was WONDERFUL!!!! This guy (and I know his name and I know he was promoted sometime after our cruise, but I'm not going to name him here) was not on top of things the whole cruise. I was just shocked when someone on the DIS posted a picture of him and they said he was their head server. He was very friendly, but didn't impress me with his job performance. He was slow and let our drinks bottom-out more times than we could count every night.
....That is such a thoughtful gift. She is so talented. I have two Fish Extenders that she made and I just ordered another one for our vow renewal cruise. I also bought a lovely pillow case from her last year, which arrived on the day we left for the cruise, went all the way on the ship and back again and I forgot to have it signed. I took it again on the Med cruise and that time I actually remembered to have it signed. I bought a new pillow case from her for this cruise.
Corinna
Tiffany mentioned to me that you had purchased something from her! I told her about your wonderful offer to give us the jewelry workshops and mentioned that I just cannot wait to see your stunning blue dress!! She really is a very caring person and would probably be so embarrassed if she knew how we're doting over her talent
The reporting side to it as awesome as well! THANK YOU!!!!!!
Ann that's fantastic!!! Congratulations!! 
) We'll be shopping tomorrow for a few things - "mentionables" for me and a formal dress for DD being the priority. 
She sent me a picture of it, and I was just so excited! I've never seen anything like it before! Wasn't that nice?!! 
