Don't forget Sothern Ontario
Sounds like you were not the only one to experience problems after leaving the ship. The resort check in was a mess and that delayed us. We kept our eyes open. Did see you one day as we were coming out of the Pirates ride but we were to far back to catch up. Candida and I really had a hard time in WDW this year. It felt like the magic of Disney stayed on the Magic. We did manage to bump into Jason one day. That helped turn the feelings around. We came to the conclusion that the big thing was on the ship it is very personalized and friendly. But in the parks the friendliness isn't because the recognize you it's because they are supposed to be happy.
We booked for Dec 2011 but that will be changing to something in 2012. Just not sure.
We have a room and time to be tour guides if you make it to Southern Ontario.
Now for some post cruise disappointment:
I meant to order a stateroom gift for Candida before we left Canada, but forgot. So, I had my dad order it for me. When we got into the stateroom the gift was there (well 50% of it). Thinking I misread what was included in the gift or that my dad ordered the wrong thing, and just because we had other things to do, I never went to guest services about it. When we got home I confirmed that 50% of the gift was missing. So, I tried to call
DCL. They said that since we had completed the cruise I had to go through the guest services via email. Off goes the email explaining the not all the gift was in the stateroom. Now I am not looking for anything over and above what is missing, it is small enough to put in a standard sized envelope and mail it.
This is the reply we get: "I have spoken with our amenities team and they advised that the pendant is attached to the Winnie the Pooh pillow. They also pulled the amenity card that you signed onboard confirming that you received all of the purchased items. However, as a goodwill gesture, I would be happy to send you a $20 shipboard credit voucher that may be used on your next
Disney Cruise Line vacation. This voucher will arrive via postal mail in10-14 business days."
Well, two things are wrong. The pendant never was there and the pillow has been checked over several times. It wasn't even taken out of the packaging until we got home. Second, we never signed anything. I replied that we have pictures of our stateroom and the pillow from the time we walked into the door. Nowhere can you see the pendant and that we never did sign for it.
They replied with scan of the signature card. And, surprise surprise it wasn't either of our signatures. The tone of the this email from them came across to me as "We are giving you a OBC in the value of 50% of the gift price so what is the problem." Well now my problem is that someone is forging signatures and the only way someone get any rectification is to take another cruise just to get a $20 OBC.
We'll have to see what they say now. Still waiting for the next reply from them. They did give us a phone number to call direct but there was no answer.
Sorry for the long email, just ranting.
Jon