Rock ‘n’ Roller Coaster on ride photo question

mpb2000

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Jan 8, 2017
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We took a really good on ride photo on Rock ‘n’ Roller Coaster recently. We have gold annual passes, so we made sure to scan our magic bands. We looked at the photo at the photo area in the gift shop and it was in a portrait orientation. When I look at the photo in photopass, it is in a landscape orientation. I bought the ride frame, which requires a portrait photo due to the way the features on the frame are oriented. I was going to just print the photo at Costco, so I wouldn’t have to buy it at Disney and pay whatever they charge, but now that I’m thinking about it I feel like they may add extra stuff above and below the landscape photo to create the portrait photo they show you in the gift shop, which is the only way you can put your photo in that frame. Has anyone run into this? Am I missing something? Is there anything I can do? I can’t crop the photo to get the portrait aspect ratio. I don’t know if I could even get the photo printed at Disney anymore, as it was taken over a month ago.

Thanks everyone.

Matt
 
We took a really good on ride photo on Rock ‘n’ Roller Coaster recently. We have gold annual passes, so we made sure to scan our magic bands. We looked at the photo at the photo area in the gift shop and it was in a portrait orientation. When I look at the photo in photopass, it is in a landscape orientation. I bought the ride frame, which requires a portrait photo due to the way the features on the frame are oriented. I was going to just print the photo at Costco, so I wouldn’t have to buy it at Disney and pay whatever they charge, but now that I’m thinking about it

1. I feel like they may add extra stuff above and below the landscape photo to create the portrait photo they show you in the gift shop, which is the only way you can put your photo in that frame. Has anyone run into this? Am I missing something? Is there anything I can do?
2. I can’t crop the photo to get the portrait aspect ratio. I don’t know if I could even get the photo printed at Disney anymore, as it was taken over a month ago.
1. They reposition the photo to fit the "overlay."
(See the photo I found on the web, below.)
2. Why not?
Can you post your photo here on the board?

RnRC-ride-pic-2.jpg
 
We took a really good on ride photo on Rock ‘n’ Roller Coaster recently. We have gold annual passes, so we made sure to scan our magic bands. We looked at the photo at the photo area in the gift shop and it was in a portrait orientation. When I look at the photo in photopass, it is in a landscape orientation. I bought the ride frame, which requires a portrait photo due to the way the features on the frame are oriented. I was going to just print the photo at Costco, so I wouldn’t have to buy it at Disney and pay whatever they charge, but now that I’m thinking about it I feel like they may add extra stuff above and below the landscape photo to create the portrait photo they show you in the gift shop, which is the only way you can put your photo in that frame. Has anyone run into this? Am I missing something? Is there anything I can do? I can’t crop the photo to get the portrait aspect ratio. I don’t know if I could even get the photo printed at Disney anymore, as it was taken over a month ago.

Thanks everyone.

Matt
Why would you have to buy a photo at Disney if you have an AP? AP holders get Photopass downloads for free
You don't even have to scan at the touch points. It's all automatic, unless you have no magic band, but you've already said you had one.

As to the difference, you can't change it. They have altered the ride photos to include a new overlay now. You can't remove it or change the orientation.
 
Why would you have to buy a photo at Disney if you have an AP? AP holders get Photopass downloads for free

Downloads are free, but if you want to get a picture printed out on good quality paper wouldn't that still cost money? If she wants a physical copy then her choices are just what she said: pay to print it out at Disney, or download it for free and then take it somewhere else to get printed.
 

The problem isn’t the new overlay (although I hate that they have done that and have contacted Disney about giving out the original in addition to the one with the overlay - there’s no additional effort for them). The current ride photos look like this:

781A0228-6B5C-416E-AFD4-D132AD260C3F.jpeg

It’s a landscape photo with a bunch of stuff overlaid on it. But the frame requires a portrait photo.

52680FC1-B142-4010-A474-B7F7F53EB2EC.jpeg

I couldn’t find a copy online of the version of the photo you can purchase at the ride gift shop, but it is not the same as the one you get with your magic band when you get off the ride. As I mentioned, I only got a quick look in the gift shop, but it was in a portrait orientation. From what I remember, it looked like they added more “stuff” to the top and bottom of the photopass landscape photo to make the final product have a portrait orientation. The photo robo posted isn’t the one they currently use but for the sake of this discussion assume it is; the idea is the same.

Could I just have asked them to link their “double overlaid” portrait photo to my magic band? I just don’t know it that “special” photo is something they give out.
 
Is there a "contact us" link or phone number on the app or website? I think you need to contact them. I don't think it's unreasonable to expect the ride photo to fit the frame they sell in the gift shop.
 
Is there a "contact us" link or phone number on the app or website? I think you need to contact them. I don't think it's unreasonable to expect the ride photo to fit the frame they sell in the gift shop.

Although, it is quite possible that they sell picture frames that are not especially designed FOR the R'n'RC on-ride photos.

Lots of themed picture frames, in general, at WDW.
That one in Post #5 states that it "Holds 8x10 or 5x7 photo" with no specific mention of the on-ride photo.
 
Yeah, that frame could be used for a photo done out front of the ride area, where they often have a photographer stationed. So I guess they figure it's got several uses
 
781a0228-6b5c-416e-afd4-d132ad260c3f-jpeg.319769
:offtopic:

Off topic for moment here from me.

What does it mean with so many people these days taking pictures of themselves with selfies (actually here a WDW picture) while holding their hands like these people (not sure if this picture is of the OP or not) with hands usually contorted and index and little finger extended? And very often tongues out, also usually contorted looking? Does anybody know the answer?

Okay, now back on topic.
 
:offtopic:

Off topic for moment here from me.

What does it mean with so many people these days taking pictures of themselves with selfies (actually here a WDW picture) while holding their hands like these people (not sure if this picture is of the OP or not) with hands usually contorted and index and little finger extended? And very often tongues out, also usually contorted looking? Does anybody know the answer?

Okay, now back on topic.
You honestly don't know the Universal sign of Rock n Roll? Devil Horns. Only goes back to at least the 70's. I know Kiss did it, and more than likely someone before that. That is one of those that ranks up there with Peace. I thought everyone knew that sign
 
You honestly don't know the Universal sign of Rock n Roll? Devil Horns. Only goes back to at least the 70's. I know Kiss did it, and more than likely someone before that. That is one of those that ranks up there with Peace. I thought everyone knew that sign
Dan: rock and roll baby! Rock and roll! (I miss the 70's and 80's!)
Guys, give me a break :laughing:. At almost 74 years old here, I am more tuned into my younger years in the 50's and 60's :hippie:, not so much the 70's and 80's. I do know the peace sign for sure from the 60's Viet Nam era. But don't get the sideways contorted hand, and even less so the contorted tongue look. :confused3 My daughter, in her late 30's, will send me selfies every so often with her friends, guys and gals, looking the same way. :confused3 :scratchin
 
The "devil horns" are for sure rock/metal (or for University of Texas sports fans), but the tongue thing could be attributed to a person named Miley Cyrus (and please do not Google her, I beg of you).
 
To the OP, if you can link me a full resolution version of your picture is be happy to mock you up a portrait RnRC collage you can take to Walgreens or whatever to get printed.
 
I went back to Hollywood Studios Sunday and stopped in the gift shop. I told them the situation and the person I initially spoke with went back and got another cast member. I scanned my magic band and she was able to pull up all of my photopass photos. She found the one in question and used the touchscreen on one of the computers there to add the extra overlay details to the top and bottom of the landscape image from the ride. It’s just a one button automatic “frame” that goes around the initial photo. She said it was an option you could add in the My Disney Experience app. I pulled up the photo in the app, and there was a border and a sticker specific to Rock ‘n’ Roller Coaster that could be added to the photo, so the system does at least tag photos or use filenames to allow that sort of functionality, which could be nice. Unfortunately, the frame and sticker were the same format as any of the other frames and stickers in the app: borders are applied only on the edge of the photo, so the size and aspect ratio of the photo are unchanged, and stickers are images you can put on top of the photo only. Most of these are useless now because of all the overlaid details on the initial photo. So the border they were showing me on their computer wasn’t there. I was then told it would be there on the computer through an internet browser. I obviously didn’t have any way to confirm or deny that at the time. The cast member also said she could put the photo we were looking at on her computer with the borders on one of the photopass cards, which she did. I went home hoping for that best. But the “external” borders they showed me on their computer do not exist in the computer optimized version of the website either. And the photo the cast member put on the photopass card is just a slightly modified version of the on ride photo; it’s the same landscape photo with a very slight difference in the overlay details (there are fewer of them/smaller versions). I can’t be positive about this; when you add a photo from one of the cards, it doesn’t show it to you, it just says it has been added, and it’s supposedly somewhere in your library. I believe I had two identical photos initially, so that’s why I’m assuming the one I described is the one from the card. I’m guessing the overlay details automatically adjust when they apply their “turn into portrait photo” digital frame. It did look like they had a lot of options on their computers in the gift shop, but they’re just not available in My Disney Experience. I did see how much they charge to print the photo at Disney. It was something like $21 for an 8x10, which is exactly why I didn’t buy the photo in the first place. I can print it at Costco for about $1.

So it would appear I have yet to speak with someone who knows exactly what’s going on. There is a Photopass help number, so I’m going to give them a call, but I don’t have high hopes with such a specific question. We'll see. I’ll be back at HS in a month, so I’ll be able to give the ride gift shop another try. I’ll post info from my phone call for those that are curious, and for the record, in case anyone else has the same question in the future. And I’d still be surprised if this was something that has never come up before. They show off the ride frame prominently in the photo printing area of the gift shop.

Off topic response:

Not my photo, just one I pulled from the internet. I think Gene Simmons beat Miley to the punch with the tongue, and he probably wasn’t the first. And when you’re on a roller coaster, you are apt to be screaming, so you’re half way there already. Mostly, people are just being goofy. It’s fun to look ridiculous sometimes.

As for the rock hands, most cast members taking pictures under the car at the entrance to the Rock n Roller Coaster area have you put up your rock hands for one of the shots.
 
Last edited:
Just an FYI, but you can pull up the website on your phone through your internet browser.
 
To the OP, if you can link me a full resolution version of your picture is be happy to mock you up a portrait RnRC collage you can take to Walgreens or whatever to get printed.
Wow, that’s incredibly generous of you! I will download the full res photo and upload it somewhere when I get a chance in the next couple of days. Do you recommend a specific hosting site? I never use them. I don’t know if it’s something I can attach in a PM or not. Thank you!
 
Just an FYI, but you can pull up the website on your phone through your internet browser.
Yeah, I thought about that afterwards. For some reason, I couldn’t force the desktop mode of the site to show up. I really need to find a good app that allows you to force desktop mode all the time.
 
Yeah, I thought about that afterwards. For some reason, I couldn’t force the desktop mode of the site to show up. I really need to find a good app that allows you to force desktop mode all the time.
Just know that the website can be wonky and unreliable so it might not have been your phone. It was probably the website.
 
The "devil horns" are for sure rock/metal (or for University of Texas sports fans), but the tongue thing could be attributed to a person named Miley Cyrus (and please do not Google her, I beg of you).
I don't know, Gene Simmons may have used the tongue way before Miley

Just saw your response,

Off topic response:
Not my photo, just one I pulled from the internet. I think Gene Simmons beat Miley to the punch with the tongue, and he probably wasn’t the first. And when you’re on a roller coaster, you are apt to be screaming, so you’re half way there already. Mostly, people are just being goofy. It’s fun to look ridiculous sometimes.

As for the rock hands, most cast members taking pictures under the car at the entrance to the Rock n Roller Coaster area have you put up your rock hands for one of the shots.

As a kid of the 70's I knew for sure Kiss did it. Just can't remember if others did before
 












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