Question re: CRO agents

[momofbrian]

I was talking with someone in CRO last night. He was very kind and helpful - until his computer went down. He took my name & number and said he'd call me this morning. He told me that he started at 8:30 am. It's 10:30 and no call (I know, I'm on the impatient side) Should I just call again and start all over, or has your experience been that if they say they'll call, they call.

Just wondering. Thanks.

 

[CarolMN]

I'd call back and start all over. If the agent put anything into the computer regarding your reservation, any other agent should be able to access it.