I made ressies for my family to fly from Cleveland to Las Vegas on United, using a credit from last year (DH got sick and we could not travel) plus adding the change fee and the difference in ticket price. I made the ressies about three weeks ago and despite several calls to customer service and an email, they will not ticket us or charge my credit card. Does anyone know what recourse I have, if anything? The trip is in June and I don't want to wait until the last minute to get this straightened out.