We were there this past Thursday for dinner and there was a very big crowd. We were there around 7:00, which is a popular dinner time, I guess. We had to wait in line to get seated and then also wait in line to get our entrees. I did not think the service merited extra tip. The waiter took our drink orders, brought us our drinks and only came back to clear the table. Maybe service is better if it isn't as busy. We had the Prime Rib and it was good, although I thought the sides were only average. However, we used the Quick & Casual Meal Vouchers and for the price of the vouchers ($11.50) we were very satisfied with our meal.