PVB Tower Charts, Sales Date and more!!!

[Sandisw]

Deleted more posts. Do not post the link to the DVC. site that allows people to see availability.

It is something we don’t allow here. Thank you.

 

[Kailunkat]

One of the really painful parts of booking today is when someone calls and the CM grabs something to hold it for the caller, the person may change their dates. It's literally a refresh game on availability. In the past, I have been on the phone with a CM where they couldn't find my dates. I refreshed online and found the exact dates. The CM said that wasn't possible, so I booked it on my own. It's like a store. Someone puts something in their cart. If they checkout and pay for it, it's gone. If they change their mind, it goes back to the shelf (sometimes it can take a bit for someone to put it back in the correct location).

I love the cart analogy. Very true.

Wouldn’t also be people who actually completed all the documentation same day? Actually, I don’t understand how it works with the recession period and the fact that people waited weeks for a notary.

I highly doubt that anyone was able to accomplish that. My direct contract was set to close yesterday, but the credit card declined (new, large purchase, so not terribly surprising), and now even though it's paid/went through the second time - it's delayed until the 19th.

Interestingly, even though I already have PVB contracts via resale - I was told today that I would not be able to use this new contract until the next set of booking dates (even though the points are available) because this is an existing member period and my new points are on a new UY so they count as NEW member points. I probably could have fought that, but I didn't need the new points to make my booking (based on what was available), so I didn't bother to escalate it. They had enough to deal with today. If availability opens up for my upgraded option then I'll give a call and hash it out I suppose. Just thought this was interesting because it's counter to what I was told prior to today.

 

[Noodlez]

Deleted more posts. Do not post the link to the DVC. site that allows people to see availability.

It is something we don’t allow here. Thank you.

I'm curious about this. I know you don't allow people to post availability because it can change at any time, but are you actually preventing people from posting links to genuine DVC/Disney sites in case they check availability for themselves? I obviously don't know what you're deleting, because you're deleting them, but I'm confused why you'd want to delete links to an actual DVC site, which is what your post implies? Or are you deleting something else?

 

[Sandisw]

I'm curious about this. I know you don't allow people to post availability because it can change at any time, but are you actually preventing people from posting links to genuine DVC/Disney sites in case they check availability for themselves? I obviously don't know what you're deleting, because you're deleting them, but I'm confused why you'd want to delete links to an actual DVC site, which is what your post implies? Or are you deleting something else?

Members have access to it already by logging in in their own and can access what they need. No need to post that information here that has lead to people then sharing what they are seeing and what is available and what is not for specific dates

That is not allowed.

 

[ehh]

Well it took me an hour and a half on hold today and I still didn't manage to get what I wanted (it was a TP Penthouse so the chances were slim) but I did get my cash reservation changed over to points.

I also released 2 VGF 2beds so hopefully someone here got a nice waitlist today!

I've found CMs on the phone aren't forthcoming with full info that they see. But DVC does let us see night-specific availability online for Island Tower!

Have you checked to see if you're able to book the TPV PH for some of the nights and do a points/cash split stay? Poly should recognize the stay and make it seamless for you (it also benefits them).

Availability online isn't in the normal RAT/booking tool yet, and can be a little tough to find if you don't already know where it is.

Steps to find it: https://disneyvacationclub.disney.go.com/ >> Destinations in the top menu (click the word "Destinations", not anything in the dropdown) >> Poly >> Rooms & Points (near the very top) >> Use the Check Availability option on this page

 

[PolyRob]

So I called and got through right away.. that was nice. I decided to try the waitlist for the nights I wanted as someone recommended.
What I was told is they would have to modify my reservation and by cancelling those two days and rebooking it, but since that room is not available someone could grab it or get it through waitlist before we can rebook it.

So I could end up with NO room for my last two nights unless the waitlist goes through.

Don't think I am willing to risk that.

NVM, I thought you secured some nights in the tower and just needed a few more when I mentioned having MS merge two reservations. Disregard!

Although, couldn't you waitlist the same nights as your current reservation and just have it setup to replace the exiting reservation if the waitlist matches? If you have enough points in the current UY allotment it shouldn't need to borrow or modify your current reservation?

 

[Brian Noble]

That's the only one I saw too, so I wonder if it's just a one off. It would be interesting to hear if anyone else did it.

It's also possible that that person did not understand what actually happened. If they own both Poly and SSR points, it is possible that the "extra" Poly points were borrowed, not taken from the SSR bucket.

I'm not saying that's what happened, because I have no idea. But it is possible. It is also possible that some CM screwed up, because I suspect this is a manual process.

 

[macman123]

There are some reports that people have been able to use non-PVB points for bookings today (alongside their poly points). This doesn’t really make sense to me, as I thought we were effectively in the home resort period

Ive asked on the chat about this. CM said the system wont allow you to book with non Poly points?

 

[LadybugsMum]

Ive asked on the chat about this. CM said the system wont allow you to book with non Poly points?

Someone in the DVC Fan FB group said they were able to use SSR points for their reservation. Sounds like it wasn't supposed to happen and the CM didn't get fully trained.

 

[chrisqr]

Someone in the DVC Fan FB group said they were able to use SSR points for their reservation. Sounds like it wasn't supposed to happen and the CM didn't get fully trained.

As we all know, nobody has ever been wrong on the internet

But seriously - it’s obvious from several reports what the policy is. It’s sort of irrelevant whether the mistake is on the part of the Facebook user or the CM, as it’s clear that this is not allowed by policy.

It’s up to the reader to determine whether it’s more likely that the Facebook user is wrong or the computer system and cast member are.

 

[zavandor]

DVC job is to build and open new resorts. And when a new resort opens, people want to use their new points to book at their home resort during the preliminary booking period. No surprise there.
And yet, DVC hasn't managed in 30 years (how many since online reservations were available? 15?) to program this into their website.

 

[ehh]

Ive asked on the chat about this. CM said the system wont allow you to book with non Poly points?

I also asked during my call and my CM didn't say anything about 'the system', though I didn't push for why it wasn't possible. I suspect blaming 'the system' might be a white lie:

• If the system were able to enforce the necessary logic, why weren't bookings available online like they were for CFW?
  • By forcing bookings through phone/chat, you disrupt Member Services for other guests and potentially pay OT, offering shorter mandatory lunch breaks, etc.
    • These are things you try to avoid when you run a contact center
• As a support rep, it's probably a lot easier to just say 'the system won't let me' instead of 'our policy won't let me' (with an implicit 'but I can').
• At least one report of someone getting non-Poly points applied to an Island Tower booking.

DVC job is to build and open new resorts. And when a new resort opens, people want to use their new points to book at their home resort during the preliminary booking period. No surprise there.
And yet, DVC hasn't managed in 30 years (how many since online reservations were available? 15?) to program this into their website.

CFW was bookable online on day 1. Just no one noticed lol

 

[chrisqr]

And yet, DVC hasn't managed in 30 years (how many since online reservations were available? 15?) to program this into their website.

In that time, how many such openings were new inventory on a sold out resort with existing owners? I know GF had a similar setup, but this does seem to be a pretty rare occurrence.

 

[Disney_Funster]

That's the only one I saw too, so I wonder if it's just a one off. It would be interesting to hear if anyone else did it.

It has to be a one off, or just simply not true. Dunno; however what I do know is that I just spoke with MS and confirmed that we are only able to currently use Poly points to book the Tower. On November 19, we can start to use other points, subject to the 7 mo window. It sounded too good to be true.

 

[hockeydad21]

DVC job is to build and open new resorts. And when a new resort opens, people want to use their new points to book at their home resort during the preliminary booking period. No surprise there.
And yet, DVC hasn't managed in 30 years (how many since online reservations were available? 15?) to program this into their website.

It's far more expensive to program that change with multiple pre-go live test runs than it is to just pay to staff a few more Member Services for a few days. Not only that, but making any changes to the system brings a risk of causing an unforeseen bug/glitch. Having a bug on a product go-live day like the Poly Tower would be a monumental mistake by leadership and a blackeye to DVC. So instead they take the easy route, and I can't blame them.

CFW was bookable online on day 1. Just no one noticed lol

No one noticed or no one cared?

 

[Sandisw]

I also asked during my call and my CM didn't say anything about 'the system', though I didn't push for why it wasn't possible. I suspect blaming 'the system' might be a white lie:

• If the system were able to enforce the necessary logic, why weren't bookings available online like they were for CFW?
  • By forcing bookings through phone/chat, you disrupt Member Services for other guests and potentially pay OT, offering shorter mandatory lunch breaks, etc.
    • These are things you try to avoid when you run a contact center
• As a support rep, it's probably a lot easier to just say 'the system won't let me' instead of 'our policy won't let me' (with an implicit 'but I can').
• At least one report of someone getting non-Poly points applied to an Island Tower booking.

CFW was bookable online on day 1. Just no one noticed lol

My guess with CFW is that there were not enough points sold that they worried about needing them to have a modified advantage like this.

 

[clgwli]

Want to add I am an OG PVB owner. Bought Jan 2015 and added on a few times (2 direct early on, 1 resale this spring/summer, and a final small contract direct once points were known). I was able to use every single contract I own for this. The CM I had was newer I could tell because he couldn't find my original longhouse reservation this coming spring until I gave him the reservation number. Said I had multiple memberships when I have only 1 (multiple homes is hard enough let alone adding in new UY so I always stick to my original UY). He did fine on my first reservation - or so I thought - and then struggled to see all of my contracts doing the second. I told him the ending of the one he was missing and he found it. Booked my summer stay fine using old, new & resale no issues after doing math since I was banking, borrowing and crossing UYs. It was complicated so cut him some slack on how nuts it was (he had to find 5 different PVB contracts among 3 different homes)

My first trip we swapped was moved inside the 7 month mark to use drop back to a standard vs lake view (kid request) and I used 2 lone points from another home resort when I did that. I had initially booked at 8-9 months when WN flights released. I didn't notice until last night that he did not put the 2 points back for me to bank. It would be such a huge mess at this point since the two trips are separate UYs (one even crosses my UY) and the 2 points were used on the 2024 UY reservation meaning we'd not have enough 2025 points to cover but would have enough in 2026 to do it. It was such a pain yesterday to do this and I am debating on leaving it well enough alone as to not risk losing either. I have airfare for both now.

So my thoughts? The system is not set up to differentiate any trips inside of 7 months. They shouldn't use non-home resorts, but it is possible if they miss it. What am I going to do? I have no idea. 2 points isn't a lot and I have enough points to cover it all. Those points would be used in 2026 on a spring reservation (2025 UY) but now I plan to just use other contracts if needed. Not trying to be a brat either, I am just worried I'll lose it all over 2 points.

No issues booking for spring or summer and getting what I wanted. We had hoped for standard view for the spring trip and TP for summer.

 

[Rochester Disney Fan]

We routinely do 3 resort splits when we travel because we book inside 7 months. We also like different resorts for different things. This upcoming DEC we have 2 nights in an AKL 1BR, 3 nights in a BRV 1BR, and then trying to get 3 nights in a PIT studio (currently booked in a resort studio at VGF).

We have 3 kids 13, 9, and 2. Our kids each like different resorts for pools or dining so we try to hit at least 2 each trip.

Make sure to Visit Kidani's pool for the kids if the weather cooperates.

 

[hockeydad21]

We routinely do 3 resort splits when we travel because we book inside 7 months. We also like different resorts for different things. This upcoming DEC we have 2 nights in an AKL 1BR, 3 nights in a BRV 1BR, and then trying to get 3 nights in a PIT studio (currently booked in a resort studio at VGF).

We have 3 kids 13, 9, and 2. Our kids each like different resorts for pools or dining so we try to hit at least 2 each trip.

Does a 2 year old count against room occupancy? I honestly forget. Just wondering because if he/she counts, then a PVB Tower Studio won't work for your family as it only accommodates 4.

 

[mkatsy]

Does a 2 year old count against room occupancy? I honestly forget. Just wondering because if he/she counts, then a PVB Tower Studio won't work for your family as it only accommodates 4.

No, but you are only allowed one per room. We have twin two year olds in the family but they’re identical I guess they just can’t be seen next to each other. - just kidding, I got the bigger room