Port Orleans Riverside FAQ thread --- 2012, Part Three --- NOW FULL / CLOSED

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I returned Saturday from my first stay at POR. I thought I'd provide a brief trip report. I'm a POFQ veteran, staying there about 7 times since the resort opened in 1991. I decided for this trip that I would try a different moderate resort. I reserved a preferred room with the AAA discount. The only request I made was for a ground floor room. About 4 days prior to arrival, I faxed in a request for a non-parking lot view. When I arrived at the airport, I went direclty to a ME bus with no waiting! The route included several of the Epcot resorts but POR was the first stop. I did on-line check in and my room was ready upon arrival. The CM did ask to see my AAA membership card. In all of the years I've booked WDW resorts with the AAA discount, this is the first time that I was asked to see my card.

I was assigned a room in lodge 18 on the first floor. The room was in a great location. It was a corner room with two windows and the ice machine and quiet pool were just around the corner. The room overlooked pine trees, hedges, and lodge 27. The room was kept clean during my stay and I received several towel animals. Everything was going great until about mid-week when the family from he** moved in next door. One the children screamed everytime she entered the room, sometimes up to 30 minutes. Often I could hear the parents screaming at the children and each other. There were times when someone was knocking on the walls, jumping, etc. After about a day and a half of this, I went to the front desk to ask to be moved. Well, someone else in the builidng had already complained and the CM said it would be addressed. The family was not moved but the noise issue did get better.

My main concern with staying at POR was the bus transportation issues you sometimes see posted on the boards. I did not experience any major issues with bus transportation. I don't think I waited more than 10 minutes for a bus, that includes going to a park or returning to the resort. Often, I timed it just right with a bus arriving just minutes after I did. I often had to stand, especially in the mornings. There was one occasion when the bus coming back from MK after closing stopped at the west depot first and the south depot last.

I ate several meals at the food court and generally the food was good. If you're eating breakfast, you need to get there by 7:30 to avoid the crowds. There was one morning when the food cout was packed and there were only three registers open. On evenings when the MK closed at 7:00 PM, you could expect lots of people in the food court just after this time.

I saw Bob Jackson at the River Roost Lounge one evening. He really puts on a good show, its worth seeing.

I really enjoyed my stay at POR but I prefer POFQ. I just like the smaller size, the quiet courtyards, and New Orleans themed architecture. For my next stay at a WDW moderate, I'll return to POFQ.

Any questions, please ask.
 
And these comments come from two people who were staying in Royal Rooms at exactly the same time... :confused3 It really does go to show that resort reports can be very subjective indeed, and I suspect that applies to all resorts to be honest.

Luckily we do seem to see more 'good' rather than 'bad' experiences in this thread, but of course that doesn't make the problems that some people experience any less frustrating and annoying for them. Sorry about all the hassles you had Butterflygirl.

Andre

By all means.. Please don't take my comments as me thinking this is a horrible hotel. I had a horrible experience in a beautiful hotel. I just don't see myself staying there after an experience like this.. I don't want to scare anyone off.. Even the runner said he never saw anything like this.. I was just unlucky... It happens in even the best of hotels. The hotel itself is very beautiful.

Same with busses - It is hit or miss which is why I prefer to be either in a Monorail or Epcot resort....
 
Does anyone know if the new coffee pot will work to make hot water? I know I could get hot water from the food court but I would prefer not to have to. Thanks.

As the others said, yes, you can just get hot water. We used some of the Starbucks instant coffee packets by putting it in the cup (instead of the coffee maker) and just running water through the coffee maker. DH enjoys hot tea, so I brought some tea bags of our own, and that worked great in the little pod holder to brew hot tea.
 
We got back from POR about ten days ago. It was a very lovely resort! :goodvibes

1. Gorgeous scenery!

2. Peaceful, calm, quiet resort

3. Royal Rooms rock! A bit of a walk in location.

4. Food court a little confusing at first but once you get the hang of it, so many choices!

5. Bus service fine! No long waits ever for us.

6. A longer wait for the DTD boat but what a pretty ride.

7. I'd love to return!
 

Excited to be coming to POR for the first time for December trip. Celebrating my 60th birthday (hence the name Senior Princess!) and my best friend's first trip to WDW. Can anyone tell me if Royal Rooms have fan option that stays on all night? My best friend snores, and I need the background "white noise" so I can sleep. Some hotels have units with fans that turn off automatically and that won't work for me. Thanks!
 
Regarding the "burnt air" smell, I noticed it in our RR in August when I adjusted the thermostat to make the room a little warmer. The heat coils must kick in and of course since they were pretty new and hardly used ( who wants heat in August?!) it must have caused a burnt smell. It dissipated pretty quickly though.
 
Can anyone tell me if Royal Rooms have fan option that stays on all night? My best friend snores, and I need the background "white noise" so I can sleep. Some hotels have units with fans that turn off automatically and that won't work for me. Thanks!

My DH kept the fan turned on in our room last week because he needs the white noise to sleep. It stayed on. Have a great trip!
 
Gorechick said:
Regarding the "burnt air" smell, I noticed it in our RR in August when I adjusted the thermostat to make the room a little warmer. The heat coils must kick in and of course since they were pretty new and hardly used ( who wants heat in August?!) it must have caused a burnt smell. It dissipated pretty quickly though.

We had the same problem. Called the from desk because the smell stayed for a very long time. It took them 45 min to come check out our room. They even said wow we've never smelt this before. I was a bit disappointed in the actual response time from staff. They were quite rude when I called also. Needless to say it was a heating coil. Just glad the rest of our trip was great!
 
I happened to be in Acadian House the second week after it re-opened for the refurb.

We had a couple of issues that happen with the room, but since I work in facilities management, I was able to give them a great amount of detail, as well as prioritize the list of items as to what needed to be addressed.

Having filled in at the front desk, so the clerical staff so they can go to events like company picnics they would normally have to provide phone coverage in all our counties, I know how hard it is to take calls and assess their validity, they prioritize and dispatch personnel (who are also attending the events as well).

Your call went to a Central Call Center, which diverts calls to the appropriate place - you never speak to the front desk.

What could be perceived as "rudeness" is the need to keep it short and handle a larger than usual volume of calls; like the first time an a/c - heating unit is turned on and you encountered that smell. No doubt, you were not the only one.
 
SeniorPrincess said:
Excited to be coming to POR for the first time for December trip. Celebrating my 60th birthday (hence the name Senior Princess!) and my best friend's first trip to WDW. Can anyone tell me if Royal Rooms have fan option that stays on all night? My best friend snores, and I need the background "white noise" so I can sleep. Some hotels have units with fans that turn off automatically and that won't work for me. Thanks!

The unit has not changed, it is just the functions are controlled by the thermostat next to the bed closest to the bathroom.
 
We had the same problem. Called the from desk because the smell stayed for a very long time. It took them 45 min to come check out our room. They even said wow we've never smelt this before. I was a bit disappointed in the actual response time from staff. They were quite rude when I called also. Needless to say it was a heating coil. Just glad the rest of our trip was great!

When you called you didn't get the front desk. All calls go to a call center. So, if it makes a difference, it wasn't the staff at POR being rude. It was the people at the call center.:bitelip:
 
maxiesmom said:
When you called you didn't get the front desk. All calls go to a call center. So, if it makes a difference, it wasn't the staff at POR being rude. It was the people at the call center.:bitelip:

I was just surprised that it took 45 min. That small blip will not change my option on POR. It's my home!!! After the phone call I had figured it was a call center everyone at POR was super nice! I only said front desk because that's what the little button on the phone says. Sorry for the confusion. My bad:-0
 
Thanks everyone for the info about the room A/C's. Yes, I thought about the apps because I have some on my ipod touch, but the sound is just too quiet because I just use the built in speaker that's built onto the ipod.
 
Thanks everyone for the info about the room A/C's. Yes, I thought about the apps because I have some on my ipod touch, but the sound is just too quiet because I just use the built in speaker that's built onto the ipod.

I sleep with my ipod ) now Iphone) right under my pillow.. I need the white noise to drowned out my DH's snoring.. i crank the volume and pop it under my pillow. Works like a charm at home and at disney!
 
We stayed a POR in Alligator Bayou for our family of 5 in September. The CMs we encountered were all great, dining service was great, and the pool was great. It was SO quiet, and we had a 2nd floor room facing the pool and near the parking lot. We did request a first floor room and didn't get it but I didn't expect it so we were ok with that. I believe we were in building 35?
 
My DH kept the fan turned on in our room last week because he needs the white noise to sleep. It stayed on. Have a great trip!

Thanks, SunnyDey. That is encouraging about fan staying on all night!

Can someone tell me more about buses from Oak Manor to the parks? Should we go the south terminal to catch buses in the a.m. if we want to sit on bus? :confused: The east terminal seems closer but we Senior Princesses don't want to stand all the way! We will do enough standing when we get to parks. :yay:
 
I can only speak about our experience last week, but we didn't have any problems finding a seat on most buses from the South Depot. Especially before 9am. Mid-day, it was a little more full. In my opinion, the worse buses were to/from Downtown Dis. They were always packed. We found the boat much more pleasurable, but it was only running on one of our 3 trips there due to some boat races and excessive winds. We never quite figured out the bus routes...seems like the South Depot was the last stop on the way to MK, but the first stop for Epcot. I don't remember how DHS or AK ran. The DTD bus stopped last at South, then went to POFQ.
 
Finally in the single digits. 9 more sleeps! We decided not to request a specific area and just enjoy the surprise.
 
DBLGRR said:
Finally in the single digits. 9 more sleeps! We decided not to request a specific area and just enjoy the surprise.

That's what we did last week and ended up with a great room. Good luck!
 
Can someone tell me more about buses from Oak Manor to the parks? Should we go the south terminal to catch buses in the a.m. if we want to sit on bus? :confused: The east terminal seems closer but we Senior Princesses don't want to stand all the way! We will do enough standing when we get to parks. :yay:

We stayed in Oak Manor, and we went to the South Depot to catch the buses. It was actually closer to our room since we were on the river side of the mansion near the foot bridge. We liked it because the bus was always empty when it picked us up, and we always got a seat. I didn't want to have to stand up and hold my three year old on the bus. We never tried the East Depot, so I can't really speak as to how full it gets.
 
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