We are just back from POR. Overall, it was a fantastic stay. We loved our Royal room, the location in Oak Manor was really convenient and quiet. We never had any bus issues at either the South or East Depots one bus to MK was packed one day, but there was an empty one coming up right behind it. The ladies and gentlemen at the Concierge desk were outstanding, and we loved the food court. One issue we did have, however, was with housekeeping. Our first day we called for extra towels DD loved spending a couple of hours a day at the quiet pool, so we ran out of towels quickly. After making the call for towels, we left for dinner. When we came back about 4 hours later, still no towels. We called again and they were delivered about 10 minutes later. The largest problem came one day when we came back to our room for a break in the afternoon around 1:30. The room had not yet been cleaned, but the housekeeper was just a couple of doors away. We asked if she could come back a little later so we could take naps. About an hour later, she knocked on the door (yeah, we should have put out the Do Not Disturb sign, but I was still awake at that point while DH was out cold). I spoke with her and she suggested that she come back at 5:00. That was perfect. We slept for a bit, then were out the door headed to an ADR by 4:30. When we returned around 9:30 our room had not yet been cleaned. DH called (I told him it was going to a call center), and eventually was transferred to the Housekeeping office. The person there said that yes, we were listed for a late cleaning and that they probably had just not gotten around to us yet. At 9:30pm? DH demanded that they send someone ASAP, which they did, although she was obviously not happy to be there and was not pleasant whether she was annoyed at us or at her co-worker for forgetting us I couldnt tell. We did our best to stay out of her way and be ultra-nice to her it wasnt her fault that the room was forgotten. Someone earlier in the thread mentioned POR staff being rude. Overall, the resort staff was terrific, but we did notice that the housekeeping staff rarely smiled or said hello. While she was cleaning, DH went down to the front desk and spoke to Concierge and then to the Duty Manager. They both agreed that an uncleaned room was not acceptable. The manager comped us 50% off the room for that night, which we appreciated. We certainly didnt expect any more than that. He said that they would be addressing our situation in the next mornings meeting, and he would get back to us the next day. That never happened. So I learned that if you ask for something like a late cleaning, you should follow up personally with housekeeping to make sure it will happen. I will add that we had tipped $5 housekeeping a day for 3 people up to that point, so that was not an issue here. It didnt spoil our stay by any means, but it was not the outstanding level of service we had experienced the last time we stayed at POR. It just appears that perhaps there are some management/training issues in the housekeeping area that need addressed.
first Splash Mountain, now possibly the 'Ol Man River Pool? The kids (and some adults) in our party are going to be very disappointed. February isn't "too cold" for swimming when you're from New England! The pool at FQ doesn't appeal much to us, and the proximity isn't great for my FIL who has issues walking longer distances. I really hope it's re-opened by the time we arrive on 2/21.
After all, you're in the most magical place on Earth where there is a LOT more to do than swim anyway! 
