Photopass help

[Meriweather]

Okay, just returned from a trip. Did the Photopass thing. Want to order the CD.
Want to add some borders to some of the photos....so, brought up the photo, added the border, clicked save as copy, went back to all of them and nothing was added
What did I do wrong??

Sent an e-mail asking for help and the automated reply said it could take 7 DAYS to get an answer!!

 

[Pooh Girl 71]

I bought the CD in Oct and I couldn't add anything to the pictures. I remember reading that was a problem with ordering it at home. Is there a number to call?

 

[Meriweather]

They raised the price last week to include the borders.
I can get them onto the picture, but not to save of copy of them.
I think it might be my slow connection.
I may have to go into DH's work this weekend and use his computer

 

[cybrkitn]

Ours are up until next week, so I checked out mine and added a border to one of the photos (as a test). I did the same thing you did and it saved a copy of it. The photo was there with the others.

Pooh Girl, unfortunately there is no phone number to call. You would have to email them. Which is a big pain in the butt! My mother sent the picture she ordered, back for a re-print on Dec. 7. By New Year's weekend, we hadn't heard anything so I sent them an email asking for the status. Still didn't get a response. I sent another one last week and finally got a response. This week we finally got confirmation that her re-print order has been sent.

 

[lyzziesmom]

Slightly OT, but they do take forever to communicate with you. Last year I ordered a whopping ONE print, and it had said it shipped and weeks later I still didn't have it. I sent an email and got no response until a week later when they said they reprinted & remailed it. About 2 weeks after that, both copies showed up in the mail on the same day!

 

[Pooh Girl 71]

That certainly doesn't sound like good customer service.

I had heard they were raising the price but hadn't realized they had done it already.