Owner's Lockers New DIS Deal

[lisaviolet]

Well I feel a tad guilty for being a dissenting voice here and possibly being bratty but I'm really disappointed. And very surprised. I was onboard but felt I needed time, a day, to convince another who wasn't. I felt that the offer might be the turning point. We've argued, nicely , about OL since inception. I respect what kind of choices you felt you needed to make - and quickly John. I guess I would have appreciated a one or two day only alert or whatever for us on this thread since I asked how long was this promotion. And of course you answered honestly - the answer was you didn't know and depends on the DIS.

But regardless my head hurts. As I'm sure yours did trying to figure out what was best for all your existing members. That part I understand. Business - always some disappointed. A given.


Lisa

 

[AKV707]

Add me to the thanks from an existing mamber list. I received the email today as well.

 

[PSC]

Thank you Brian & John!

I hereby nominate you two and the Owners Locker service as Disney's newest best kept secret!

 

[mikeandkarla]

thanks jon and brian. I recieved my email this morning about the extra visit for 3 years. You guys are exceptional when it comes to customer service! I was really wondering how this was going to shake out. I think this is a testament to the kind of service people can expect when signing up for Owners Locker.

 

[Inkmahm]

Well I feel a tad guilty for being a dissenting voice here and possibly being bratty but I'm really disappointed. And very surprised. I was onboard but felt I needed time, a day, to convince another who wasn't. I felt that the offer might be the turning point. We've argued, nicely , about OL since inception. I respect what kind of choices you felt you needed to make - and quickly John. I guess I would have appreciated a one or two day only alert or whatever for us on this thread since I asked how long was this promotion. And of course you answered honestly - the answer was you didn't know and depends on the DIS.

But regardless my head hurts. As I'm sure yours did trying to figure out what was best for all your existing members. That part I understand. Business - always some disappointed. A given.


Lisa

I'm in the boat with you. Disappointed and surprised, and I"m a beta tester. I should have actually signed up when I saw the deal rather than post here to ask the question about whether this would automatically be extended to the beta testers. I have every intention of continuing the OL service after the testing period. Had I had ANY clue that the answer to my question posted here (twice) would be that the deal was only good for one day and would not be automatically extended to the beta testers, I would have signed up immediately to get the two deliveries per year for life.

I learned a lesson. I relied on past good service from OL and just assumed the deal would be extended to the beta testers when I should have used my normal good business sense and done the paperwork to extend my membership as soon as I saw the deal. Taking the time to ask the question in this thread was my own fault. I do appreciate the 3 years of two free deliveries, but that isn't the same as lifetime two deliveries. I am more disappointed in myself than anything, after all these years in business I should have known better.

 

[Pinnie]

Thanks Brian and John. You guys are the poster kids for customer service. I highly recommend your service and absolutely LOOOOVE my OL.

pinnie

 

[blizzard]

Well I feel a tad guilty for being a dissenting voice here and possibly being bratty but I'm really disappointed. And very surprised. I was onboard but felt I needed time, a day, to convince another who wasn't. I felt that the offer might be the turning point. We've argued, nicely , about OL since inception. I respect what kind of choices you felt you needed to make - and quickly John. I guess I would have appreciated a one or two day only alert or whatever for us on this thread since I asked how long was this promotion. And of course you answered honestly - the answer was you didn't know and depends on the DIS.

But regardless my head hurts. As I'm sure yours did trying to figure out what was best for all your existing members. That part I understand. Business - always some disappointed. A given.


Lisa

Me too,

This was the deal that was going to push us into signing up. We may still sign up in the future, but probably not until 2010 now, as that is when our next long trip will be. I thought this deal was too good to wait until then. I certainly hope that OL will honour their deal with those who signed up while the deal was in force.

 

[florep1]

Me too,

This was the deal that was going to push us into signing up. We may still sign up in the future, but probably not until 2010 now, as that is when our next long trip will be. I thought this deal was too good to wait until then. I certainly hope that OL will honour their deal with those who signed up while the deal was in force.

+3

Some of us take longer to make decisions when it affects years of service.

 

[dianeschlicht]

I guess this was a "snooze you lose" type thing, because I saw it one day and by the time I convinced DH to sign up, it was gone! Oh well. Thanks for making the offer anyway.

 

[wdwstar]

I would like to say first of all, how much i really enjoy my OL and the service that John and Brian offers to us that is way above and beyond the service i receive from wdw and or dvc. With all the planning i do for my unknown visits and last minute visits and my extented visits, i have never had one problem with OL. Not even changing resort delivers, changing resort pick ups and changing deliver dates and changing pick up dates before my trip and during my trip. I have to say John and Brian are Magical and i am blessed with pixie dust from them everytime i open up my OL now to get wdw and or dvc to walk in their footsteps, why is it all the time i stay in a dvc resort paying cash, i never get maid service Everytime i check in to dvc nothing ever goes right, my last trip i was assigned a handicap room, i told the dvc cm that i did not request this type of room and i will not pay the $45 maid service to change rooms when i just walked in and noticed it was HC and walked right out.
after a long polite discussion with the cm and was told many times that i signed the dvc contract ( not sure what they meant, i guess ill have to read my contract ) and there was nothing they could do for me, well i stood my ground and finally they found me a room, 110 110 is the first floor room right off the check in lobby across from the restrooms in the BCVs, i guess they wanted to keep an eye on me I loved the room, walked out my balcony doors to the quite pool, hot tub and BBQ grill it was perfect.

sorry, getting back to the topic, with just getting back home from wdw and just learning about this new offer, i will be looking into it and please post more info about this great deal, thank you Brian for the email offer.

John, was that you picking up my blue OL from the BCV on march30th, we were standing by valet waiting for our car, (enjoying our last day at the BC pool )and we were admiring the the OL van when you appeared around the corner carrying a blue OL, dh said "hello" and then a moment later i received a text message my OL was on its way back to the warehouse, valet returned with our car and we were off to the polynesian for the rest of our stay.

 

[DISNEY FIX]

Thank you Brian & John!

I hereby nominate you two and the Owners Locker service as Disney's newest best kept secret!

I second the motion!

They have customers for life.

 

[kathyseb]

I saw the ad that was run on the DIS and did not stop and memorize every word of it. So honestly I am not even suggesting I know how long the offer was to last.

But in an effort to try and put things in a different light, deals come and go.

A few weeks ago, I passed a gas station in town that was selling gas for $2.79 a gallon. HUGE discounted price. I decided I would keep driving and stop and get gas on my way back through town.

Of course, the price had gone back to normal when I went to stop.

Was I upset? You bet I was. But not at the station but at myself for not stopping an hour earlier.

Did I stop and go inside and ask for the discounted price? No. Why would I?

Will I stop buying gas at that station? No. Why would I?

Deals come and go. There will always be a new one coming along. Will it be better than the one that just ended? Maybe, maybe not.

For Owner's Locker to give members the opportunity to switch from the DIS deal to the MouseSavers deal or vice versa, or for Owner's Locker to offer a portion of the deal to their existing members, that is a huge offering.
Unheard of customer service in today's business world.

How many other companies would allow you that opportunity?
It says a great deal about the product, the quality of customer service they offer and the way they will try and please everyone.

As you get more familiar with Brian and John, you will see they do things that you normally would not expect.

It might be they are willing to drop everything to deliver a locker to me as I stand in a parking lot.
Or maybe they are willing to cancel a delivery at the last minute.
Or deliver my locker at the last minute.
Maybe my flight got postponed and now they are bringing the locker back to the resort that they just picked up.

Not always do you need to get something tangible out of a promotion.
It might just be a feeling of

Wow, how did I live with out this?
Or Wow, they treat me as if I am their Number One customer.
They make me feel important.
Or Wow, who are these guys?

We have never regretted our decision to become members. We are 110% totally satisfied with the product, the service, the company and the owners.

Would I still be willing to say that if I did not receive the email yesterday from Owner's Locker and what they were going to do for existing members? You bet ya.

We are Proud to be the Human Owners of our Locker.

Thank you Brian and John for having the drive to make your dream of Owner's Locker a reality.
We are forever grateful.

 

[Inkmahm]

As you get more familiar with Brian and John, you will see they do things that you normally would not expect.

Fully agree with this as I certainly did not expect what happened.

 

[chatchdvc]

Fully agree with this as I certainly did not expect what happened.

ITA

 

[jekjones1558]

I am a Beta tester. I am floored at being offered this deal after my testing expires. In fact, I am beginning to feel guilty. I am so pleased with this service and I, selfishly, want John and Brian to succeed because I would be heartbroken to lose this service. I hope that there generosity in extending this special offer to all current customers does not jeopardize their ability to make a good living.

 

[kathyseb]

Not sure what is going on here, but I stand behind my post.

I am totally 110% happy with every contact and service I have experienced with Owner's Locker and its owners.

 

[lisaviolet]

Not sure what is going on here, but I stand behind my post.

I am totally 110% happy with every contact and service I have experienced with Owner's Locker and its owners.

What aren't you sure about? An offer came on board. An offer that really pushed a lot of people to OL. A dozen or more of us were asking questions on this exact thread about the offer because there were a few kinks. Ie. one of them was John coming on and telling us how the offer would go since there was nothing about the two free visits for life on the buying page. And many of us wondered where it would be in writing for us. He came on and cleared that up. I asked how long the offer was? Others questions were answered about paying periods etc.

Most of us knew the offer wouldn't be there for a really long time. Of course. But none of us had an inkling it would be gone in 24 hours. Nor did John, of course.

This is no way a "down with John" post. I read many a post about how wonderful he is. And how tough this must have been to realize how this offer affected his original clients. (and I signed up to be a BETA member: our date just came too late; and like I've said the two of us see OL in a very different way - not just the money end; and this offer did push things a bit forward)

This is a place for us to come on and say what we thought. It would seem silly to hash out all the bits and pieces, ask when the offer is until, get an answer that doesn't seem like any minute and then come on and say "wow John's great. A new offer is coming up. Wow, it's a shame the great offer is gone from the site. I have no feelings about that." That's not how my feelings or thoughts work.

And honestly for the people who in a 24 hour period were trying to get a handle on OL, and the offer itself, my disappointment was twofold. One at myself for not just signing up and going back and forth with my SO later about it. And two, and I feel very strongly about it, that there was at least a 24 hour alert that he needed to close it down. Because come on we never had an inkling that it would be gone this weekend. Just a courtesy warning; this is business by no means an obligation. (and to compare it to gas and other big business promotions. In my eyes it's not the same. John is very personal. And comes on to answer questions. It just doesn't have the same feel. And most businesses do have a date for the end of an offer anyway)

John himself said this offer pushed a lot of people on the fence over to OL. Fantastic. But there were quite a few of us who were just ironing things out in a 24 hour period, had other life commitments of course and then came back on to sign up and gone.

So call me human but that's a disappointment. One can have disappointment and still regognize that many find John an exemplary human being in many ways and a business owner who wants to take care of his clients. And to think wow he really is taking care of his original client base as well. Well disappointment and those thoughts do not have to be incongruent.

 

[florep1]

What aren't you sure about? An offer came on board. An offer that really pushed a lot of people to OL. A dozen or more of us were asking questions on this exact thread about the offer because there were a few kinks. Ie. one of them was John coming on and telling us how the offer would go since there was nothing about the two free visits for life on the buying page. And many of us wondered where it would be in writing for us. He came on and cleared that up. I asked how long the offer was? Others questions were answered about paying periods etc.

Most of us knew the offer wouldn't be there for a really long time. Of course. But none of us had an inkling it would be gone in 24 hours. Nor did John, of course.

This is no way a "down with John" post. I read many a post about how wonderful he is. And how tough this must have been to realize how this offer affected his original clients. (and I signed up to be a BETA member: our date just came too late; and like I've said the two of us see OL in a very different way - not just the money end; and this offer did push things a bit forward)

This is a place for us to come on and say what we thought. It would seem silly to hash out all the bits and pieces, ask when the offer is until, get an answer that doesn't seem like any minute and then come on and say "wow John's great. A new offer is coming up. Wow, it's a shame the great offer is gone from the site. I have no feelings about that." That's not how my feelings or thoughts work.

And honestly for the people who in a 24 hour period were trying to get a handle on OL, and the offer itself, my disappointment was twofold. One at myself for not just signing up and going back and forth with my SO later about it. And two, and I feel very strongly about it, that there was at least a 24 hour alert that he needed to close it down. Because come on we never had an inkling that it would be gone this weekend. Just a courtesy warning; this is business by no means an obligation.

John himself said this offer pushed a lot of people on the fence over to OL. Fantastic. But there were quite a few of us who were just ironing things out in a 24 hour period, came back on to sign up and gone.

So call me human but that's a disappointment. One can have disappointment and still regognize that many find John an exemplary human being in many ways and business owner who wants to take care of his clients. They do not have to incongruent.

I'm in the same boat. I asked a few questions a few pages back and John was kind enough to answer it. Unfortunately(or fortunately), my life doesn't revolve around watching the dis board 24-7. I have a life outside of this community. When I came back yesterday to sign up (after being out of town for my kids soccer game), the deal was gone. Am I disappointed? You bet. Whose fault? Mine cause I took my time. Would it stop me from signing up? Probably not, but I have to get over my disappointment first and sulk in a corner.

 

[westjones]

John himself said this offer pushed a lot of people on the fence over to OL. Fantastic. But there were quite a few of us who were just ironing things out in a 24 hour period, came back on to sign up and gone.

So call me human but that's a disappointment. One can have disappointment and still regognize that many find John an exemplary human being in many ways and a business owner who wants to take care of his clients. They do not have to be incongruent.

I totally agree. I am sure they are great people. I know it is hard starting a business. From a business perspective I find it interesting. I actually would have thought the opposite would have happened. They would have realized that the 2 drop off a year would pull in more customers and since they are dropping off at Disney all the time anyway it may be profitable to actually make THAT part of all contracts (realizing increased business means increased word of mouth recommendations and perhaps that change would push their business forward). BUT I don't know the cost/figures for all of this, and perhaps having fewer customers who then pay the $25 for the extra drop off is more profitable than to have more customers but have to do two drop off for them a year. It is something they would have to figure out in their business plan.

But yes, we are also disappointed (well I am....DH isn't because he wasn't for it before with the one drop off a year and then with the new offer he agreed, but wasn't jumping for joy, so now we are just back to where we started).

I am thinking of getting a suitcase to use as our version of an "owners locker" that I just keep here at home and it is all packed and ready to go on our trips with us and I just leave it that way and all I have to do is put it on the plane and the magical express people will pick it up and deliver it to me (there are 4 of us and we always take just 3 suitcases, so if we have this 4th one packed and ready to go it would not cost us any more to take it along). I am still thinking this through.....hadn't thought about it before until I started to consider the OL thing. So we will see how it pans out.

DJ

 

[kaelarad]

I too was disappointed that I missed the offer. It was a very short time and I lost out. Will it make me think about joining OL. You bet! The offer being posted for such a short time frame is the reason. On my teachers pay the savings and the 2nd free visit were what would have made me join. But I now have money to spend else where in the Florida economy