aristocat65
DIS Veteran
- Joined
- Apr 6, 2008
- Messages
- 901
I got my kobo the first day they came out back in the spring. My first one didn't work so I returned it to Chapters and I had no problems changing it. My second kobo is now not working properly. I'm still waiting to have the issue resolved. I think you will find their level 1 support very helpful but if they can't help fix the problem you're in trouble. Level 2 support is not that helpful and it is near impossible to contact them. I'm now waiting for the 2nd generation ipad to come out as I need a back-lit device.
Appreciate your comments. Hopefully our experience will be better. DH ran out yesterday and got the new one and so far is happy

I'm still looking over his shoulder as I'm waiting for my airmiles gift cards to come so I can purchase it with those. At least I'll be out very little cash if I end up unhappy with it.