I used it for last Saturday at BWV. I don't think it saved much time. They have an online check-in window at BW but when I asked where to line up for it they said to just wait for any window to open. The cm did go pickup my packet so that was already ready. Regarding requests, I requested top floor, close to elevator. Got 3005, which was middle (5 floors total) but all the way at the end of the hall. Room not ready when I arrived at around 12:45, went to Epcot while waiting for the text. No text by 3:15 so I decided to head back. I waited in the lobby for about 10 minutes and noticed there was no line at the front desk so I went up and asked. It was ready! Never got the text. Luggage from DME had not arrived by 5:30 so I headed back out, it was there when I returned around 9:00.