Online ADRs Thread (Updated FAQ 9/9/9)

[2manypets]

You just proved my point: When they try to enter your phone #, it won't take. Then it's a problem with your #, not the system, because that same system is "taking" tens of thousands of other people's #s. Computer systems, least of Disney's, do not discriminately pick and choose who they would like to log in and utilize the system (excluding DVC and TA guests at this time). You can blame the "big bad" Disney website and their IT department all you want. The bottom line is that it's working for a majority of the people who use it. The 40-50 who are on these boards complaining about it not working for them represent less than half of 1% of total users.

I'm not trying to ruffle any feathers. I'm just pointing out the obvious.

I am among the 1% if the total user who are having trouble. I'm not an idiot who doesn't know her own phone number. I learned my phone number years ago and have it memorize, I assure you. I know how to type it correctly and how to tell a CM what it is correctly. They ask for it every time I call and it is still correct. Hasn't change in years. Neither has my email address for that matter, however on the disney system it reverts back to an email address I had back in '98 that no longer exists.

The disney site constantly has issues and this is definately and issue on their end.

And yes, what you are saying is offensive. As I've said people are not idiots who don't know their own phone numbers!

 

[Sammie]

As to why there is availablity online and not over the phone, my guess and please realize it is a guess, I have no inside info otherwise, but it is an educated guess on dealing with Disney for years and understanding how they think, is they held back openings for the online system.

Why??, well to make it attractive to users. They want, very much want, this system to work and be well recieved. What better way to do that, than to make it where you can get bookings online that you were unable to get by phone.

They have recently, last year or so had to go to outsourcing Reservations to at home, workers, I really think with the new online system they can really cut back on that.

 

[Sammie]

Quick question...can I cancel ADRs online?

If you can locate them, you can cancel them.

 

[KiminChicago]

You just proved my point: When they try to enter your phone #, it won't take. Then it's a problem with your #, not the system, because that same system is "taking" tens of thousands of other people's #s. Computer systems, least of Disney's, do not discriminately pick and choose who they would like to log in and utilize the system (excluding DVC and TA guests at this time). You can blame the "big bad" Disney website and their IT department all you want. The bottom line is that it's working for a majority of the people who use it. The 40-50 who are on these boards complaining about it not working for them represent less than half of 1% of total users.

I'm not trying to ruffle any feathers. I'm just pointing out the obvious.

What jkthorstad was saying (I think) was that the dining CM couldn't update the room reservation phone number. On the DVC-planning board, there is another thread where someone posted that they couldn't pull up their DVC reservation on the dining website. Their member information had the correct home phone number and also a cell phone number. When they used their cell phone number, the reservation came up in the dining system.

I checked my member information and I do not have any phone number field populated except for the home phone. When I go into the dining system, it can't find my resort reservation. That tells me that Disney's IT department is probably using the cell phone number and the resort confirmation number to pull up the reservation in the dining system and since my cell phone number field is blank, it will not pull up my resort reservation. How is that my fault? The IT guys should have set it up to use any phone number linked with the resort reservation, not just the cell phone field.

 

[ruvidu]

Tried the online version this morning around 6:30 to make a ressie for Crystal Palace. Could not get the time I wished. Waited until 7, made the call, waited for 30 minutes and got every ressie we wanted. All of the times were within 15 minutes of what we had written down. 30 minute wait and 30 minutes to make a weeks worth of ressies and all is well.
Nothing to do now but wait 89 more days.

 

[tami82]

For weeks now i have been trying to change my lunch time to a dinner with no luck. I mean its not the end of the world if i cant change it but would be nice for our first day there to eat a bit later than 2:15. We are going the last week of August.
I am online constantly checking but about to give up. It seems like CM and Ohana its just not going to happen. As far as Ohana if there does happen to be opening which isnt very often, it is like at 9:30 at night. I currently have an 8:10 which i'd like earlier.
Has anyone been lucky enough to get a cancellation when checking online for these two places?
I have pretty much been able to get the times i wanted over the past week online on the rest of my stuff and has worked out perfectly with my schedule, now if i can get these two the way i want them i will be set.

 

[BelleBway]

If you can locate them, you can cancel them.

Except it appears that you need to call to cancel for any reservations the required prepayment (i.e. CRT)

 

[MGMBill]

I'm so excited! After I made my original ADRs for 8/8 - 8/15 (which I was pretty happy with already) I had one thing I wasn't quite happy with. After checking out the lunch/dinner menus for Le Cellier I discovered I prefered the dinner menu.

Although I made the orginial ADRs on the phone I thought I would check out the on-line reservation service to see if I could change times. I had to changed the dates around a little but I was able to snag a dinner ADR for Le Cellier. YEA!

I though the on-line sight was great. You can search over several days and change the times. The site also gives you alternative choices. I much prefer being able to explore my options on my own and play around with the time and date instead of counting on a CM to do that. For Le Cellier there wasn't a lot of choices but I was able to find one that works and even found a better time for Rose and Crown (A little later time closer to the time for illuminations)

For those of you going during free dining I would check this out. Just for the fun of it, I did a little searching for Le Cellier during the last week in August (during free dining) and I did see an opening for lunch and two for dinner. Now, these weren't at prime times, the dinner times were 5pm on one day and 8:55pm on the other day, but it you must eat there I did see some availability.

Good Luck

 

[tami82]

Yes i know its the greatest thing. I have been on it nonstop for the past week since it came out. I made my ADRs about a month ago and got everything i wanted but not great times on some. I had called daily to see what was available and it was a pain. Now i was able to change things, yesterday morning i actually found a restaurant with a block of many times that i guess they had just put on there because they were booked days before that and couldnt get anything. Yesterday got the day & time i wanted and in turn i was able to change my other two ressies at Epcot for the next day for a better day & time. I have finally got my schedule the way i want it except for two things would like to change dining times if possible, but i will not give up My only fear is that i will be doing this for the next 8 weeks until i leave, it is very addicting. Very exciting if you come across a hard to find reservation.

 

[gr8tdame]

I am among the 1% if the total user who are having trouble. I'm not an idiot who doesn't know her own phone number. I learned my phone number years ago and have it memorize, I assure you. I know how to type it correctly and how to tell a CM what it is correctly. They ask for it every time I call and it is still correct. Hasn't change in years. Neither has my email address for that matter, however on the disney system it reverts back to an email address I had back in '98 that no longer exists.

The disney site constantly has issues and this is definately and issue on their end.

And yes, what you are saying is offensive. As I've said people are not idiots who don't know their own phone numbers!

I had problems not being able to retrieve my reservation on online booking.
In my vacation it accepted it.
I called CRO and the first CM I spoke to was no help at all. I called back again and spoke to a great CM (Vance).He went into the system and found the problem. There were 2 phone numbers with my reservation... my number that I booked with and my husbands cell ... he tweaked a few things at his end ( removed all other phone numbers from my reservation and I was able to get my 90 + 10 and book my ADrs online.. Unfortunately I was only able to book through Sept 29. That means having to get up 3 more days at 4AM CST to book my Adrs for the rest of my stay.
Good luck to y'all and I hope you get all the ADRs you want.
I was unable to get Le cellier for the times I wanted.

 

[MarkerMouse]

Tomorrow morning (6/22) my 90 day window opens. Our trip, my daughter and I, is 9/20-9/27.

I understand that online reservations begin at 6 a.m. Eastern, and phone in begins at 7 a.m. Eastern.... is this correct?

Tomorrow is the 90 day window for 9/20. What about 9/21-9/27? Using the online system, will I be able to book for the entire week, or just the day that's 90 days out? I've been messing with the online system, and it doesn't seem to let you select a date to search beyond the day that is 90 days aways.

 

[RainbowWit]

I tweaked times for tuskerhouse and cp breakfasts online. After my 45 days hit, a lot opened up. People cancel thier trips it opens up some times. Ofcourse only if they cancel thier ressies too.

 

[brekin67]

I get to book tomorrow morning. My check in date is Sept. 20th, but I will not be booking dining reservations until the 21st and later. I can't figure out how to add the 21st and forward online. Tomorrow is my 90 day mark, but I don't know how to book the the 90 plus 10 online. Please help.

 

[abc999]

If dreams really do come true, there would be a drop down menu listing all the restaurants somewhere. So cumbersome going back to the restaurant list each time. And, like many PPs said, it would be nice to be able to search a time frame (4-8) along with the range of dates and why not a range of 10 days?

 

[disneylove69]

I got Ohana the first night at 9:45pm.

 

[minniebeth]

You just proved my point: When they try to enter your phone #, it won't take. Then it's a problem with your #, not the system, because that same system is "taking" tens of thousands of other people's #s. Computer systems, least of Disney's, do not discriminately pick and choose who they would like to log in and utilize the system (excluding DVC and TA guests at this time). You can blame the "big bad" Disney website and their IT department all you want. The bottom line is that it's working for a majority of the people who use it. The 40-50 who are on these boards complaining about it not working for them represent less than half of 1% of total users.

I'm not trying to ruffle any feathers. I'm just pointing out the obvious.

Well, has anyone who has had trouble accessing on-line ADRs tried to contact Disney with it? I did, twice today, I spoke with Technical Support for quite some time and the consensus is: that my records are perfectly "clean" and in "perfect order"...that my emails, phone #s, etc. are all correct....
I had two people confirm that it is NOT my wrong doing, there IS some problem in the system as to why my reservation cannot be retrieved (therefore not opening up the +10 window for me). They have sent emails to whoever it needs to be addressed with. I would suggest if anyone else is having the same problem, to contact Tech Support as well.

So, "Mr. Obvious", put that in your pipe and smoke it

 

[kipster81]

All this techie stuff makes my head hurt but how can it be available online but not available to the CM? How can they not be looking at the same information?

As to why there is availablity online and not over the phone, my guess and please realize it is a guess, I have no inside info otherwise, but it is an educated guess on dealing with Disney for years and understanding how they think, is they held back openings for the online system.

Why??, well to make it attractive to users. They want, very much want, this system to work and be well recieved. What better way to do that, than to make it where you can get bookings online that you were unable to get by phone.

They have recently, last year or so had to go to outsourcing Reservations to at home, workers, I really think with the new online system they can really cut back on that.

Since her original request was selected and in her "cart," it is not going to show up in Disney's system. It will hang onto that for a certain amount of time. If she wouldn't have checked out before that set time (not sure what the time limit is) then it would have dropped back into the system and been available for everyone.

If they didn't set it up this way, there would be a ton of overbooking!

 

[CathieArms]

I've had a few reservations that I've needed to modify and I've not had any luck....until the online ADRs.

I love that I can look online and find if what I'm looking for is available and, when it is, I can *usually* call to get them to schedule it for me. One time, however, the CM simply couldn't pull up the time I wanted that I could see right in front of me. So, with her still on the phone and at her direction, I made the reservation online and then waited for her to find it in the system, and then she cancelled my previous reservation. It was so swift! And, on top of that, the system automatically sends an e-mail confirmation. VERY cool.

 

[kshattuck]

I can make ADRs on Wednesday, so I have been checking out the online reservations. I have tried on two different occasions to "book" an ADR. I enter the number of adults as "4" and the number of children as "2". No additional menu pops up to have me add the kids' ages, but I get an error message telling me to do so.

What am I missing?

TIA!

 

[eeyoresnr]

So, "Mr. Obvious", put that in your pipe and smoke it