Yep. The reason is that a lot of people were buying the no-expiration option when they didn't need to because they didn't understand that unused tickets never expire and then (I assume) getting mad at Disney because they spent a lot more money than they needed to. This way, they can talk to someone who can explain when the no-expiration option is needed and when it isn't.
I bought our 10 Park hopper water park and more NOn expiring from Undercover and just received them We will stretch them out for the next 3/4 trips and that saves us money for sure! SO exciting!