***MyMagic+ & FastPass+ Official Information & FAQ Thread***

[doconeill]

Yes it shows up under MagicBands and Cards. But the IT person said that they should also show up under "Tickets and a passes". Apparently, because of a system glitch, the tickets aren't linked to the resort reservations and therefore, when FP+ are enabled for Nov, the system won't know my travel window.

Three IT CM's told me the same thing and apparently it's a common problem that has to be escalated to their systems They said resolution can take weeks and is done based on arrival date.

Make sense or am I not having an issue after all??

I'm not sure you are having an issue.

I don't see a "Tickets and Passes" section on the web site. If you are talking about the Tickets and Passes section on the app, like I said before the app has all sorts of issues and isn't fully in sync with what the web site shows yet. I see very different results there than the web site. For me, it shows my wife's AP, which is associated with her own profile and does not show up on the web site for me, and shows my youngest's AP as "Ticket or Pass", whereas the others are all identified as annual passes.

Also, the tickets and the reservation do not need to be part of the same thing. Annual Passes are not part of a reservation but are independent. An AP holders are able to make Fastpass+ reservations.

Right now, to make Fastpass+ reservations, you need to have:

1) A reservation with a check-in date at a testing resort during the testing period

2) Valid ticket media for the number of days you will be able to make FP+ reservations

Put it this way...you don't have a problem until the time comes that you are eligible to make FP+ selection and can't.

 

[mikeeymike]

I'm not sure you are having an issue.

I don't see a "Tickets and Passes" section on the web site. If you are talking about the Tickets and Passes section on the app, like I said before the app has all sorts of issues and isn't fully in sync with what the web site shows yet. I see very different results there than the web site. For me, it shows my wife's AP, which is associated with her own profile and does not show up on the web site for me, and shows my youngest's AP as "Ticket or Pass", whereas the others are all identified as annual passes.

Also, the tickets and the reservation do not need to be part of the same thing. Annual Passes are not part of a reservation but are independent. An AP holders are able to make Fastpass+ reservations.

Right now, to make Fastpass+ reservations, you need to have:

1) A reservation with a check-in date at a testing resort during the testing period

2) Valid ticket media for the number of days you will be able to make FP+ reservations

Put it this way...you don't have a problem until the time comes that you are eligible to make FP+ selection and can't.

Ah thanks, I hope you are right. The "Tickets & Passes" is on the MDE web page, after you click on "My Reservation". You will see Disney resort hotel reservations, tickets& passes and Dining reservations.

Another thing about the iPhone and iPad app, I have looked everywhere for my own ticket but I can't seem to find it. I can find my kids tickets under their MagicBands but nowhere can I find my own.

 

[doconeill]

Ah thanks, I hope you are right. The "Tickets & Passes" is on the MDE web page, after you click on "My Reservation". You will see Disney are sort hotel reservations, tickets& passes and Dining reservations.

OK, that's where I would expect to see package tickets. I don't have a reservation currently available for me to look at (I need to work on that, but I'm waiting for airfare to shake out), but I don't recall seeing anything there before.

 

[mikeeymike]

OK, that's where I would expect to see package tickets. I don't have a reservation currently available for me to look at (I need to work on that, but I'm waiting for airfare to shake out), but I don't recall seeing anything there before.

Package tickets? Do you mean when you buy the tickets as part of a full vacation package from Disney?

Can someone else that has linked UT tickets to MDX, please check to see if your tickets show up under "Tickets and Passes"??

 

[mikeeymike]

2) Valid ticket media for the number of days you will be able to make FP+ reservations

Put it this way...you don't have a problem until the time comes that you are eligible to make FP+ selection and can't.

Sorry, 2) reminded me about another question. You seem to know a lot about this stuff so maybe you have the answers for me.

I bought 5 day park hopper tickets for all of us. After one day use, I intend to upgrade these tickets by adding 3 days to each of the tickets, as per Disney's price bridging policy.

So after I do this, do they reissue the tickets or do they just add 3 days to the existing ticket? How does this affect the FP+ window? Thanks

 

[doconeill]

Sorry, 2) reminded me about another question. You seem to know a lot about this stuff so maybe you have the answers for me.

I bought 5 day park hopper tickets for all of us. After one day use, I intend to upgrade these tickets by adding 3 days to each of the tickets, as per Disney's price bridging policy.

So after I do this, do they reissue the tickets or do they just add 3 days to the existing ticket? How does this affect the FP+ window? Thanks

Traditionally, they printed up a new ticket, and it would say right on the ticket which it is.

With the new RFID cards, there is nothing on the card itself that identifies what the entitlements are. And they've further decoupled how the media and the entitlements are associated (in order to have the magicbands work), so I'm not entirely sure how the upgrades are handled. If they still replace the card, the new card should replace the existing card in your profile seamlessly.

With regards to FP+, they would limit you to 5 days of FP+ selections, since that's all the tickets entitle you to at the time.

One you upgrade, you'll then be able to make additional days worth of FP+ selections.

That is, if everything goes smoothly

 

[Shelli_5]

Then you are all set.

I was able to customize a MagicBand, but I can't make FP+ reservations. I keep getting error messages and I'm within the 60-day window. (My trip starts Oct. 18th.)

Shelli

 

[mikeeymike]

Traditionally, they printed up a new ticket, and it would say right on the ticket which it is.

With the new RFID cards, there is nothing on the card itself that identifies what the entitlements are. And they've further decoupled how the media and the entitlements are associated (in order to have the magicbands work), so I'm not entirely sure how the upgrades are handled. If they still replace the card, the new card should replace the existing card in your profile seamlessly.

With regards to FP+, they would limit you to 5 days of FP+ selections, since that's all the tickets entitle you to at the time.

One you upgrade, you'll then be able to make additional days worth of FP+ selections.

That is, if everything goes smoothly

You are the best. Thanks for everything. .

 

[lovemydeals]

You said PORFQ there isnt such a resort
Are you at Riverside or French Quarter?
Riverside is participating

Sorry for not using the correct abbreviation. Didn't realize it would cause so much confusion

In any event port orleans - french quarters.

 

[ninafeliz]

Did you get plastic cards from UT? If so, that is where they should show up. "Cards" refer to RFID ticket media, which are all plastic cards.

This is what I have. I have plastic cards, and they show up under magic bands and cards. One under me, one under my DH. But when I go to make FP+ reservations, it says I have to have valid park admission for both of us. As far as I can tell I have added valid park admission, and the system knows that and is showing it right where it should. However, it will only let my DS make FP+ reservations and apparently knows he has valid park admission, yet his admission does not show up anywhere on the web site (his child's ticket rom UT was the old paper ticket, not RFID) It makes no sense at all.

 

[wn01aa]

When do they ship the MagicBands? I have seen reports of 30 days out from check-in and also 10 days out from check-in. Are they shipped 30 days out if you personalized before the 30 days (ie. 40 days, 60 days out) and if less then 30 days they shipped in 24 hours until 10 days. If less then 10 days you have to pick up at the resort. Is that correct?

 

[patrickpiteo]

This is what I have. I have plastic cards, and they show up under magic bands and cards. One under me, one under my DH. But when I go to make FP+ reservations, it says I have to have valid park admission for both of us. As far as I can tell I have added valid park admission, and the system knows that and is showing it right where it should. However, it will only let my DS make FP+ reservations and apparently knows he has valid park admission, yet his admission does not show up anywhere on the web site (his child's ticket rom UT was the old paper ticket, not RFID) It makes no sense at all.

You got a MDE FP + glitch join the club.. Call Disney IT

 

[ninafeliz]

You got a MDE FP + glitch join the club.. Call Disney IT

Spectacular

 

[Blessed_wth_Triplets]

How do you know if you've been invited to test MyMagic+? I check into AoA Nov. 16th.

 

[sargenca]

Can someone else that has linked UT tickets to MDX, please check to see if your tickets show up under "Tickets and Passes"??

You may not need this information any more - I can't tell if you ended up getting your answer, but I think you did. Anywho...I linked my paper UT tickets (in the app I scanned the ticket barcode). When I go to "Tickets and Passes" in the app, I see them listed. I am staying at the Pop-a testing resort-in October. Good luck!

 

[ninafeliz]

How do you know if you've been invited to test MyMagic+? I check into AoA Nov. 16th.

Nothing has been released about Nov testing yet.

 

[patrickpiteo]

You may not need this information any more - I can't tell if you ended up getting your answer, but I think you did. Anywho...I linked my paper UT tickets (in the app I scanned the ticket barcode). When I go to "Tickets and Passes" in the app, I see them listed. I am staying at the Pop-a testing resort-in October. Good luck!

If you don't see them you have the FP glitch

 

[mikeeymike]

You may not need this information any more - I can't tell if you ended up getting your answer, but I think you did. Anywho...I linked my paper UT tickets (in the app I scanned the ticket barcode). When I go to "Tickets and Passes" in the app, I see them listed. I am staying at the Pop-a testing resort-in October. Good luck!

Your tickets were paper ones from UT? Mine were the plastic kind. Does your tickets also show up under Manage MagicBands in MDE? Can you please check nd let me know.

I'm staying at Pop too but in Nov.

 

[mikeeymike]

If you don't see them you have the FP glitch

Well I called IT about it and apparently they will fix it as soon as they get to me in the queue.

 

[patrickpiteo]

Your tickets were paper ones from UT? Mine were the plastic kind. Does your tickets also show up under Manage MagicBands in MDE? Can you please check nd let me know.

I'm staying at Pop too but in Nov.

Mine were plastic from ut show up under manage MB but not under tickets. They should also show up there. Therefore it looks like I don't and says don't have a valid ticket which i do. Can't make any FP + reservations..