Just to put my two cents in, and to add in the stuff Alison probably won't remember, I stayed up the night before we were going to make those 4:00 AM calls so I could wake Alison up. This is our usual routine when we need to be up at an inhuman hour of the morning, as I don't want to take any chances on me not waking up. Alison does not wake up very easily, usually I have to pull the covers off her and pull her up and out of bed (normally to a chorus of very cranky words). This time when she finally heard me say "It's 4 AM and you have to call Disneyworld" she came to and bounded up.
With both of us calling on the cel phones, doing about 20 calls each a minute, it was probably about 1000 calls before one of us got an answer. Then, the recording said that the wait was over 30 minutes long....
10 minutes later I got answered, so we both waited, and waited, and ... well, you get the idea. Suddenly, Alison burst out with words I would not want to put on a Disney related site, ending with "....I got cut off!"
I gave her my phone, got hers and started dialing again.
An hour and a half after we started dialing Alison finally got a human being on the line and was able to make all 3 of the reservations she wanted!
I was finally able to roll over and go to sleep for the night.
Take care
Fran