Month-Long Lag on the App???

[CT Disney]

Hi there! I linked our MDE account to a friend's account in order to reassign some tickets to them. When that was all set, I decided to unlink our accounts. The reason I wanted to unlink them was because we were not planning a trip together and every time I logged into the app and clicked on "all plans" it was so confusing! They have two trips planned and we have one upcoming trip. The "all plans" link was a gnarly mess showing all three trips. Our trips are overlapping...adding to the confusion.

Anyway, I unlinked them on the MDE website using my laptop. No problems...everything went smoothly and all of their plans dropped off my account.

However...

I went into the app and their plans are still showing. I gave it 24 hours and then called tech support. They said that the app sometimes takes up to a MONTH to update and that I really shouldn't be using the app except when I'm in the parks. Seriously? Is that true?

My fast pass day is tomorrow and I wanted to get this cleaned up before it gets any messier. But, they said to wait until mid December to call back if their plans are still on my app.

I dig log out of the app and back in a number of times. Any other recommendations? Should I uninstall it and reinstall it?

I like to use the app before my trip to rearrange plans etc. I was surprised when he told me to stay out of it.

 

[GADisneyDad14]

I vote uninstall and reinstall. No real downside to it.

 

[DebbieB]

There's a spot on the friend's list to select only show shared plans.

 

[CT Disney]

There's a spot on the friend's list to select only show shared plans.

Yup, I had that clicked and all their plans still showed on my app Oh well!

I'm going to try the reinstall option now!

 

[erionm]

Yup, I had that clicked and all their plans still showed on my app Oh well!

From your MDE account, that only controls what they see. They would also need to change that setting on their MDE account.

 

[CT Disney]

I reinstalled and...

It worked!!

@GADisneyDad14 you are cordially invited to apply for a job at Disney IT. No need to send a resume...just a copy of this thread will suffice

Seriously, I'm surprised the CM didn't tell me to try reinstalling the app rather than waiting a whole month. Good thing that us DIS folks are wicked smart.

 

[GADisneyDad14]

I reinstalled and...

It worked!!

@GADisneyDad14 you are cordially invited to apply for a job at Disney IT. No need to send a resume...just a copy of this thread will suffice

Seriously, I'm surprised the CM didn't tell me to try reinstalling the app rather than waiting a whole month. Good thing that us DIS folks are wicked smart.

Ha! Well, glad it worked.. but NO THANKS on the Disney IT job.