Monorails to no longer operate during Evening Extra Magic Hours

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Fantasmic goes back to twice weekly on October 1st.

Those darn Disney bean counters!

It's funny, people make the assumption that many of us aren't writing Disney to tell them how unhappy we are about things. Many of us are, in fact, writing them to tell them. I have many times over the years.

Also, Disney watches boards like this as well as other places where people would discuss their product(s). So, writing here is not the worst thing in the world. According to many people, we should all just complain to Disney or shut up about it.

Having been a product manager in the past, I can tell you, not enough people do write to complain about things. However, I also know many product managers (and others in corporations) look at boards like these to find out what people really think about their company and their product(s). So to imply that people should just keep quiet about things they believe are wrong is, well, just wrong. Just because something may not bother or affect you, doesn't mean it will not bother/affect others (and vice versa).

But what's funny, is that I never intended to ever imply that it can't be discussed here, but merely mentioned it as a way to complement the discussion. The way some on this board negatively interpret Disney's intentions can be illustrated here when some posters negatively interpret a suggestion posted in earnest. It's not always easy to interpret a poster's intention so when you are basically told to mind your p's and q's and let everyone get back to "discussing" the issue, I find it quite ironic.
 
Second, there is still resort package delivery. You just have to pick up your stuff at your resort's gift shop, it doesn't come to your room.
While that is true don't forget when guests stay Club Level at the Deluxe Resorts any purchases they want sent to their resort go right to their room, so they are the only ones who don't need to pick up their items at the resort gift shop.
 
During the same time, there were also additions such as free evening EMH, free DME, free dining promotions, new attractions, attraction rehabs, resort rehabs, new character meals added, new shows, etc.

You always mention free dining. It's not free, you're paying a premium for the room to get it. EMH, I'll give you but they already had something like this before. As far as rehabs, well, that's something they have to do anyway, so it's not really something I look at as a gift from Disney. Ditto for new attractions (which are, in-part, subsidized by sponsors).
 
Many of us have, and so far we've all received the same canned answer from Disney that didn't even address our specific questions.

Yes, but the point isn't about the response given by Disney to the monorail situation. Its about the number of people who write to Disney and complain, so they know how people feel and hopefully it can initiate change.

I thought this might me helpful to people who aren't reading an over 80 page thread, in detail. If you already had this information , I apologize. But in that case, why would you even bother to respond? I don't get why there is a need for people to be rude and indignent to fellow posters on these boards, when all I was trying to do was help and provide contact information that people may not have.
 

Sorry, I was talking about me personally and not others. I used the words ME and I in that post. I don't mind if someone calls me out and says I'm whining when I'm expressing my frustration. Sometimes that's what it is. I've been called ungrateful, silly and even selfish on these boards when I've posted complaints in the past. I also get reminded about all those people who never get to visit WDW or take a cruise in their life? Whining is actually a complement when I get it. ;)

And talking it through is hearing both sides too.

No worries, I don't think you're whining at all. Just keeping our discussion lively. ;) :goodvibes

I like hearing both sides because it forces me to think through my own thoughts more clearly. Nothing wrong with that. That's what I enjoy about discussion boards.

And I get the whole "escaping from my own reality" idea, I feel very similar when I'm at Disney too. But for me, it's hard to keep that idea going when I see things that make me feel like Disney is nickeling and diming me.

But I know there are people here who do not feel the same way I do and that's fine. There are also lots of first timers who will got to Disney and not see any of things some of us here see. That's fine too. Vacation value vs. cost is such a subjective thing. For us, when we go on vacation, we go big. Mostly because we hardly ever take vacations so when we do, we like a certain style I guess you could say. But sure, we *could* still go to Disney, stay at a value suite, split meals and so on but that's not what we like nor is it worth it to us.
 
No offense, but this response is exactly what I'm talking about how some people will never see Disney doing something for profit. I mean, you're going to try and make the excuse that package delivery to your room was changed (at least in part) because people complained about people going into a room!!?? That's quite a stretch.

I have no problems with Disney doing anything for profit. And to be honest, I would rather they be smart and cut things that they don't see as profitable, or having much value, then raise costs even more. I would rather they cut package delivery to the rooms than charge everyone another $5 a night. I can walk to the gift shop just fine if I want to have my package delivered to the resort. And saying that maybe it had an upside for guests in other ways (not having random people entering their rooms) does not negate that.

Truth is, none of us know how much profit anything they are cutting back on made Disney, or if those things were just costing Disney money. It is their decison to make.
 
No offense, but this response is exactly what I'm talking about how some people will never see Disney doing something for profit. I mean, you're going to try and make the excuse that package delivery to your room was changed (at least in part) because people complained about people going into a room!!?? That's quite a stretch.

And you're also defending the lack of appetizers on the DP because it's a waste of food? Great, then lower the price and take the appetizer away. Did they do that? Nope, they took it away and raised the price and made you pay the tip separately now.

There are many other things which have been taken away over the (recent) years which smells of cost-cutting. Again, whether it bothers someone is one thing, but please don't try to make Disney something they aren't. They're in this to make money, I'm cool with that. However, as I've said many times in the past, it doesn't mean I have to like the cuts they make....

I think many of us who try to make the point that Disney is not all about takeways just want some acknowledgement from those who seem to only post negatives to admit that yes, Disney does have positives too. Admitting that there are also positives doesn't mean you have to admit that it's all rainbows and unicorns. Do you agree that Disney does add some positives over the years as well? If not, we'll have to agree to disagree.

FWIW: Despite trying to stay positive, I don't believe that there are truly some negatives over the years (including this issue). I just don't see this as another indication of the demise of Disney.
 
/
In defense to your last point, how popular was the Garden Grill anyways? :confused3

I think the Garden Grill is a neat place :).


A couple of comments on your list of cuts. The Character Caravan was a short lived idea that bombed. They had cut the number of characters in the parks to support the caravan, and then realized people wanted to see the characters in the parks. Not a cut, but a realization that it was not a good idea.

My kids enjoyed it and it was fun to see the bus rolling up and the characters getting off just to meet the kids. Now the lines in the parks are so long it takes WAY too much time.

Second, there is still resort package delivery. You just have to pick up your stuff at your resort's gift shop, it doesn't come to your room. And that may be in part to limit the number of people going in and out of your room. Many people don't even like houskeeping entering, let alone some random person to deliver a pakage.

Since I have to go to another part of my resort to pick up a package I now just have it delivered to the front of the park. It was a big mess when we stayed at FW Cabins.

I know too that having an appetizer on the dining plan was a waste of food for many people. I'm still stuffed just having an entree and dessert. Though I think it would be nice if you could include the appetizer for a small extra fee, say $4 a day.

I agree. We usually take our dessert back to the room, but it would have been nice to have a choice between an appetizer or dessert. But the tip is also gone, the quality of food and choices have really declined, thus a pretty hefty price hike.

And you yourself admit that something you have listed as a cut (Fantasmic) has been added back on. Disney has made some cuts, but there is no need to overstate the situation.

But come September Fantasmic hours are being cut again.

During the same time, there were also additions such as free evening EMH, free DME, free dining promotions, new attractions, attraction rehabs, resort rehabs, new character meals added, new shows, etc.

I don't mean to pick on your list, as I am sure that some of these items were very frustrating. But of the list, only ONE item affects our family. We don't use DME and we've never had a dining package. We find it less expensive to pay OOP as we can't travel during free dining periods. Personally, I wish they'd do away with the DDP, but that's for another thread.

The one item that was a cut that affected us was the resort package delivery service cuts. However, they still offer this perk. They just no longer deliver it to your room. Instead, you have to pick it up at the gift shop at your resort. Still a convenience, just not as great a convenience as in the past.

Does this mean that Disney has ever stopped something that I wish they had continued? Of course. I really miss the Hunchback show at DHS. Why did they get rid of that awesome show? And I'm really trying to think of other cutbacks, but I typically don't focus on the negative when it comes to Disney as it's our escape from reality when on vacation, so I'm having a hard time thinking of other items right now. I'm sure I've got some.



Sorry, I was talking about me personally and not others. I used the words ME and I in that post. I don't mind if someone calls me out and says I'm whining when I'm expressing my frustration. Sometimes that's what it is. I've been called ungrateful, silly and even selfish on these boards when I've posted complaints in the past. I also get reminded about all those people who never get to visit WDW or take a cruise in their life? Whining is actually a complement when I get it. ;)

And talking it through is hearing both sides too.


I hate to pick apart your list too, but some of the things you mentioned are not free as it is passed along as price increases. Free dining isn't free because room rates are at rack rates, room discounts are usually a better deal. EMHs are a perk for staying on property and that cost is added into the room cost too as is DME, so everyone is paying for these perks if they use them or not. New attractions are also paid for by ticket increases and sponsorship from corporations. Rehabs have to be done and are not perks by any means. While there have been some character meals and shows added, there have also been some discontinued--ie Garden Grill, Olivia's Cafe, Tarzan Rocks, Pocohontas.

I agree with doing away with the DDP, it has really effected the food quality. We too use Disney as our escape from the everyday, but it is costing more and more and I am getting less and less :headache:.
 
Yes, but the point isn't about the response given by Disney to the monorail situation. Its about the number of people who write to Disney and complain, so they know how people feel and hopefully it can initiate change.

I thought this might me helpful to people who aren't reading an over 80 page thread, in detail. If you already had this information , I apologize. But in that case, why would you even bother to respond? I don't get why there is a need for people to be rude and indignent to fellow posters on these boards, when all I was trying to do was help and provide contact information that people may not have.

Well said! A lot like writing a Congressman. They don't read each response, but can get a feel for the magnitude based on the number of people who write to support or oppose an issue.

No worries, I don't think you're whining at all. Just keeping our discussion lively. ;) :goodvibes

I like hearing both sides because it forces me to think through my own thoughts more clearly. Nothing wrong with that. That's what I enjoy about discussion boards.

And I get the whole "escaping from my own reality" idea, I feel very similar when I'm at Disney too. But for me, it's hard to keep that idea going when I see things that make me feel like Disney is nickeling and diming me.

But I know there are people here who do not feel the same way I do and that's fine. There are also lots of first timers who will got to Disney and not see any of things some of us here see. That's fine too. Vacation value vs. cost is such a subjective thing. For us, when we go on vacation, we go big. Mostly because we hardly ever take vacations so when we do, we like a certain style I guess you could say. But sure, we *could* still go to Disney, stay at a value suite, split meals and so on but that's not what we like nor is it worth it to us.

Just wanted to comment with a thanks for keeping it positive.

With repect to the bolded, that is too true. Some think any trip to Disney, even if you stay at a relative's house nearby & pack your own meals is too expensive. Others think that staying concierge at a MK view room on the Deluxe Dining Plan is a great value.

I hate to pick apart your list too, but some of the things you mentioned are not free as it is passed along as price increases. Free dining isn't free because room rates are at rack rates, room discounts are usually a better deal. EMHs are a perk for staying on property and that cost is added into the room cost too as is DME, so everyone is paying for these perks if they use them or not. New attractions are also paid for by ticket increases and sponsorship from corporations. Rehabs have to be done and are not perks by any means. While there have been some character meals and shows added, there have also been some discontinued--ie Garden Grill, Olivia's Cafe, Tarzan Rocks, Pocohontas.

I agree with doing away with the DDP, it has really effected the food quality. We too use Disney as our escape from the everyday, but it is costing more and more and I am getting less and less :headache:.

I know that nothing is free - it's all built-in. I just use the word free to designate the discount received. And for many, free dining is the only way they can afford to go to Disney. They stay at a value resort during the off-season when the rack rates are the least expensive. This OFTEN makes the free-dining a much larger discount than any room-ony discount code. I would even call it a deep discount for many unless perhaps you're staying at a premium view Deluxe. So, yes, it is a perk that many have come to not only expect, but they practically demand it. I've seen some fairly heated threads on this issue.

What's interesting is that you say DME & Free dining is the same as a discount code. Assume that a family of 4 was paying on average $60 per night pre-2007 for a room at the All-Stars with a discount code & you paid $120 for transfers (I can't remember how much they were as we never used them). Plus, you paid OOP for food which for say, 5 nights, is approximately $100 per day. Before park tickets, that's $920 for 5-nights ($60 per night for hotel x 5 nights + $100 per day for food x 5 + $120 transfers).

Now, assume they offer free dining & free DME to you, but you have to pay the rack rate of $95 per night (actually weekdays are less than $95, but for ease of math I will assume that every day is $95 per night). As a family of four, you opt to travel during free dining. Excluding tickets, that's $475 or nearly 1/2 off the cost of your previously "discounted" package you had prior to 2007. Obviously, it would be even a deeper discount from the rack rate.

And believe it or not, some guests do pay rack rate.

If you stop by the free dining threads, I think you might see that these represent such deep discounts for some families that it is the only way they can afford to visit WDW. And then on top of it, they don't have to pay extra for the trip to/from the airport. So I will continue to stand by my assertion that these discount promotions are a perk to guests that wasn't there before and is a positive for many families who couldn't otherwise afford to go to Disney.

Yes, attractions are paid for through guest revenue. But in a recession (or otherwise), Disney doesn't "have" to add new attractions. (You could argue they have to in order to compete and draw repeat guests and I agree). However, they could simply raise prices and not do anything. Instead of major refurbs, they could just slap some paint on an attraction and call it good. There was no requirement that Disney had to add new interactive queues or any stipulation that they had to add headline attractions such as Soarin', EE, Star Tours 2.0, TSMM and the Fantasyland expansion. They could have simply added another lame Aladdin's Magic Carpet Ride attraction and called it good. They didn't have to add MMY. They don't have to have nightly fireworks. And when was the last time Disney had a corporate sponsor for a major attraction? 1998 for TT? Soarin - nope. TSMM - nope. EE - nope. Star Tours - nope. Fantasyland - nope. I actually think they've lost some sponsors over the years (Nestle, ATT, etc.) but they keep adding attractions anyway.

I understand that you're just trying to point out that since I posted that most of the negatives can have a positive, all the positives can be spun negatively as well.

To me, you answered your own question of value vs cost when you said that Disney is costing you more and you're getting less and less. If that's how you feel, I don't expect to change that. I see that the positives have far outweighed the negatives. I understand not everyone agrees, but I just want to add balance to the conversation to show that not everyone feels that Disney is going downhill.
 
I know that nothing is free - it's all built-in. I just use the word free to designate the discount received. And for many, free dining is the only way they can afford to go to Disney. They stay at a value resort during the off-season when the rack rates are the least expensive. This OFTEN makes the free-dining a much larger discount than any room-ony discount code. I would even call it a deep discount for many unless perhaps you're staying at a premium view Deluxe. So, yes, it is a perk that many have come to not only expect, but they practically demand it. I've seen some fairly heated threads on this issue.

What's interesting is that you say DME & Free dining is the same as a discount code. Assume that a family of 4 was paying on average $60 per night pre-2007 for a room at the All-Stars with a discount code & you paid $120 for transfers (I can't remember how much they were as we never used them). Plus, you paid OOP for food which for say, 5 nights, is approximately $100 per day. Before park tickets, that's $920 for 5-nights ($60 per night for hotel x 5 nights + $100 per day for food x 5 + $120 transfers).

Now, assume they offer free dining & free DME to you, but you have to pay the rack rate of $95 per night (actually weekdays are less than $95, but for ease of math I will assume that every day is $95 per night). As a family of four, you opt to travel during free dining. Excluding tickets, that's $475 or nearly 1/2 off the cost of your previously "discounted" package you had prior to 2007. Obviously, it would be even a deeper discount from the rack rate.

And believe it or not, some guests do pay rack rate.

If you stop by the free dining threads, I think you might see that these represent such deep discounts for some families that it is the only way they can afford to visit WDW. And then on top of it, they don't have to pay extra for the trip to/from the airport. So I will continue to stand by my assertion that these discount promotions are a perk to guests that wasn't there before and is a positive for many families who couldn't otherwise afford to go to Disney.

Yes, attractions are paid for through guest revenue. But in a recession (or otherwise), Disney doesn't "have" to add new attractions. (You could argue they have to in order to compete and draw repeat guests and I agree). However, they could simply raise prices and not do anything. Instead of major refurbs, they could just slap some paint on an attraction and call it good. There was no requirement that Disney had to add new interactive queues or any stipulation that they had to add headline attractions such as Soarin', EE, Star Tours 2.0, TSMM and the Fantasyland expansion. They could have simply added another lame Aladdin's Magic Carpet Ride attraction and called it good. They didn't have to add MMY. They don't have to have nightly fireworks. And when was the last time Disney had a corporate sponsor for a major attraction? 1998 for TT? Soarin - nope. TSMM - nope. EE - nope. Star Tours - nope. Fantasyland - nope. I actually think they've lost some sponsors over the years (Nestle, ATT, etc.) but they keep adding attractions anyway.

I understand that you're just trying to point out that since I posted that most of the negatives can have a positive, all the positives can be spun negatively as well.

To me, you answered your own question of value vs cost when you said that Disney is costing you more and you're getting less and less. If that's how you feel, I don't expect to change that. I see that the positives have far outweighed the negatives. I understand not everyone agrees, but I just want to add balance to the conversation to show that not everyone feels that Disney is going downhill.

:thumbsup2
 
Agreed. I think it is a round about way for Disney to cut out EMH and make it look like an attendance problem, when there is no reliable transportation out of the parks, after EMH, then less people will go. While some say the boats and buses will be there, they are horrible when the monorail is running, and the boats can not run during bad weather :sad2:.

Here are a few more cuts over time:
First cut to DDP was no appetizer or tip but the price increased.
New cuts cut out one snack from Quick Service plan, while price stayed the same, you get less for your $$ thus a price increase
On specific days there was Character Caravan at Disney resorts, no more
After 10 pm DME will NOT deliver your luggage to your resort, you have to get it yourself.
Fantasmic shows cut(until recently)
Pleasure Island gone completely
Resort Package Delivery Service Cut
Resort Valet Parking Fees Implemented
Garden Grill no longer serves breakfast or lunch

I could go on but I will leave it there.

you forgot a big one.

EMH morning hours used to begin at 7:30.......
you could cover a lot more ground with that extra time.
 
you forgot a big one.

EMH morning hours used to begin at 7:30.......
you could cover a lot more ground with that extra time.

I don't think that was the case.
Well, maybe at Christmastime... Back when they were offering a program called "Early Entry."
It allowed WDW Resort guests to enter MK 90 minutes before regular park hours.
(Instead of the 60 minutes of AM EMH.)
But, regular park hours began at 9AM (except maybe, as I mentioned, at Christmastime.)

That was well before the EMH program was implemented.

Again, it was only at MK.
 
Hi everyone! :wave2:


First, thank you everyone for the well wishes. I'm home and feeling ok. :goodvibes

I just scanned this thread trying to catch up and boy, you all have been busy!!


All you will get is Disney doublespeak. Oh, and if you are really lucky...a condescending phone call from Guest Satisfaction.;)

I'm glad you called them also. At least you got an answer, whether it be true or not. I see you loved the "magical" tone of your call as much as I did...NOT

I will give an update when they call me back. If they don't call me back, i wiil just call again!


Ok, I'm exhausted from typing this with only 1 hand, left one and i'm a righty.:eek: I'm off to catch up on this and other threads!

Stephanie


Disclaimer until further notice: I'm not responsable for any content and slurred spelling until i'm completely off my medication!! :rolleyes1
 
Hi everyone! :wave2:


First, thank you everyone for the well wishes. I'm home and feeling ok. :goodvibes

Disclaimer until further notice: I'm not responsable for any content and slurred spelling until i'm completely off my medication!! :rolleyes1

Glad to hear it went well.

On another note,
Back at Disney when I was a kid in the '70s, those tractor powered trams moved a lot of people. I wonder if they could be used to move people to the CR from the MK in place of the monorail? I haven't been in a Disney parking lot for decades - are they still used to bring people to the gates from the lots?
 
rGadgetRick said:
Well, funny you should mention this as one of my major issues with Disney over the last few years is the number of hard ticket events in the parks during various holidays. The parties have really grown into a money grab. Let's close the park at 7:00 and, if they want to stay, they have to fork over extra money. Now, with the E-ticket nights, this wasn't as bad since the tickets were only like $12 or something like that and the park didn't close at 7:00. However, the parties are now well over $40 the last time I checked. So, for a family of 4, I'm looking at an additional $160 to go to MK after 7:00 on many nights during holidays (even Fridays).
I've pointed this out before, but 7 PM is the normal park closing time for the Magic Kingdom. Any hours beyond this it's open to the general public are considered extended hours.
No, the parks closed at 7 then, too. It's too bad you feel it's unfair that WDW opens more than ten attractions to more people and provides more entertainment and charges more money. Oh, and yes there were characters at E-ride nights.
 
when was the last time Disney had a corporate sponsor for a major attraction?
As far as I can remember, it was Mission Space, which had Hewlett-Packard as a sponsor, at least originally (not sure as to the current status). But this extends pretty much all the way back to the beginning. Walt got ABC to invest a big chunk of change into getting Disneyland built. He used Pepsi's sponsorship to get it's a small world built. Same with Carousel of Progress, which was built with money from GE and sponsored by them for a long time afterward. There are many other examples. Sponsorship has gotten us many more attractions than we would have had -- and it was very definitely a Walt-approved way of doing things.

Scott
 
I think many of us who try to make the point that Disney is not all about takeways just want some acknowledgement from those who seem to only post negatives to admit that yes, Disney does have positives too. Admitting that there are also positives doesn't mean you have to admit that it's all rainbows and unicorns. Do you agree that Disney does add some positives over the years as well? If not, we'll have to agree to disagree.

Absolutely. They do still have many positives (and have added things over the years which are good). I never meant to imply they didn't. However, when they add things, they seem to take these things (or parts of them) away more and more frequently lately.

I am not all doom and gloom about Disney (contrary to what it looks like here). However, there have been a lot of things taken away in recent years which have really taken away from the Disney experience for many (just not all) guests. IMO (yes, opinion), it's been too much taken away with not enough given up in return. However, as I've said a bunch of times, Disney can do what they want. It's their party. But I don't have to like it or accept the (weak) explanations we get when asked why something is changing which takes away some of the experience.
 
I've pointed this out before, but 7 PM is the normal park closing time for the Magic Kingdom. Any hours beyond this it's open to the general public are considered extended hours.
No, the parks closed at 7 then, too. It's too bad you feel it's unfair that WDW opens more than ten attractions to more people and provides more entertainment and charges more money. Oh, and yes there were characters at E-ride nights.

It is not the normal park closing time. Not sure where you get that from. There are days which is closes at 7:00 (say in December), I haven't looked at the MVMP to see if those days coincide with them. Other days it closes later. And, in the past, it most definitely did NOT close at 7:00 either. I've heard people make this argument in the past and it's just not true.

And that's only for December. What about October? Normal closing time is NOT 7:00 then either.
 
It is not the normal park closing time. Not sure where you get that from. There are days which is closes at 7:00 (say in December), I haven't looked at the MVMP to see if those days coincide with them. Other days it closes later. And, in the past, it most definitely did NOT close at 7:00 either. I've heard people make this argument in the past and it's just not true.

And that's only for December. What about October? Normal closing time is NOT 7:00 then either.
Ok, I went back and checked and, guess what? EVERY night in December which the park closes at 7:00 has a MVMP. So, again, where do you get that the park normal closing time is 7:00????
 
Ok, I went back and checked and, guess what? EVERY night in December which the park closes at 7:00 has a MVMP. So, again, where do you get that the park normal closing time is 7:00????

Disney says (can't quote a source here) but they call the normal parking closing hours 7PM (I agree it rarely happens that way) because it is truly a rare day that they close earlier than that...once every now and again they close earlier for a press event. I do agree its a bit misleading to think that MK regular closing time is 7 PM but that it is.

Liz
 
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