captain america 2003
Always ready to see The World !
- Joined
- Oct 18, 2003
- Messages
- 428
My wife and I returned late Tuesday night from our trip that ran from 12/2 - 12/10 . Overall a very enjoyable trip that was marred only by the way information was given to us by Disney in regards to HS and ROTR opening procedures . We knew it would probably be a long wait in line to get on this highly anticipated attraction and were ready to do so . Park hours for HS on 12/5 (ROTR opening day) were 8am- 10pm . We arrived at the HS parking toll booths at 8:49am and were told by the CM there that access to/for ROTR was already gone for the day (HS closed at 10:00pm that night) . As we pulled away and entered the parking lot I told my wife that can't be true ...they're not using FP+ so I don't know what she could mean . As we approached bag check outside the park we saw the 1st of many signs we would see that day advising all that all boading groups for ROTR for the day had been filled and that was the only way to ride the attraction . While waiting to ride ST I decided to check MDE app for information about ROTR and discovered that boarding groups were still available ...so I clicked on "Join boarding group"and was assigned group 152 ! Fast forward to about 8:30pm , after seeing F! I checked my phone to see what the status of the boarding groups was. It was then that I recieved the message informing me that they were sorry but they would not be getting to my boarding group and that for the inconvenience they were giving us FP to ride ROTR tomorrow 12/6 as well as one day PH passes . A very nice offer but we already had plans that we did not want to change . So at the end of the night we stopped at Guest Relations to verify that the FP for ROTR had to be used the next day or if they could allow us to use them on Sunday 12/8 when we would be back at HS . A very nice Guest Relations supervisor told me that they could not switch the FP to 12/8 , that they would have to be used tomorrow if we wanted to use them . She then went on to tell me that she talked personally to an Imagineer who had worked on the ride who told her himself that that wasn't possible to do . I told her that doesn't make sense ...the ride has nothing to do with how guests are put in line for the attraction . She maintained that it just wasn't possible . I then asked her when people were let into the park and when were rides open . She said she'd have to check because she didn't come in to work until after 7:00am and wasn't sure . She then went to ask someone and came back and told me she thinks people were first let into the park around 6:30 as a safety matter but that rides weren't open until a while later ...probably close to the 8:00am scheduled park opening time . After leaving the park , back in our room I checked several unofficial WDW websites and confirmed what I thought...people had been let into the park about an hour earlier than what I was told and that several rides were open and running at about 6:30am...much earlier than I was told . Jump ahead now to Saturday night 12/7 about 5:45pm and my wife and I are in AK when I get a message that EMH for 12/8 at HS has been extended by an extra hour 6 -8am and reguar park hours had changed from 9am to 8am . After finishing our day at AK we went back to our resort and stopped at the food court before going back to our room . There we saw signs posted advising guests about the hour changes and reminding us that ROTR was not available during EMH and it also implied that ROTR boarding groups would not be available to join until regular park hours began (8am) . A CM also handed out fliers with the same information on it . Sunday morning 12/8 I arrived at HS at about 6:45am and immediately opened the app and tried to join a boarding group . The app would not allow anyone to join a boarding group yet so I went and rode TOT ...all the while refreshing the app and attempting to join , to no avail , a boarding group . I moved on to RNR where I again tried in vain to join a boarding group ...until at 7:15am , 45 minutes prior to offficial park opening time , right before I boarded my "stretch limo" I was able to secure boarding group 6 ! Forgot to mention that I talked to two different CM's ,after first entering the park, who were giving out information about joining boarding groups for ROTR, that no one would be able to join a boarding group until official park opening at 8:00am . At the end of the day I went back to guest relations again and told them that I was disappointed and angry that Disney was intentionally lying to their resort guests as well as misleading and misinforming us . That Disney integrity apparently was out the window . Tuesday morning when checking out at our resort I spoke with a supervisor at the resort to again express my feelings regarding the way we had been mistreated , misinformed , and lied to . I asked for the name and address of the person who is the President of the WDW resort . This "Supervisor" struggled to think of the name and would not or could not give me an address or email to write to them .
