NotUrsula
DIS Legend
- Joined
- Apr 19, 2002
- Messages
- 20,038
Atlanta does one line that splits at ID check and then filters into the screeners. Now granted we have more screeners then MCO, but we also have a lot more flyers and even when the line goes on forever with the temporary "queue lines" it's shorter then MCO's seems to be based on my timing...
Yep, like I said, that's the key: you SPLIT the lines after ID check, you don't merge them. Merging them there is the absolute worst way to handle the traffic, as any line-merge process in close quarters is essentially guaranteed to create bottlenecks and confusion. This is standard queue management wisdom in countries where queues are enforced -- I just cannot figure out why MCO is the only place that doesn't seem to get that.
There should not be any rope lanes after the ID check; as the bulk of the queue should come BEFORE the ID checkers. If the worry is that someone will get all the way through the line without understanding that they need ID and a boarding pass, it is easy to do what my airport does on major travel days (when you tend to get more inexperienced fliers than usual); they have a regular civilian clerk standing at the beginning of the line reminding everyone that you need to HAVE a BP & ID already for that ine, and if you don't have an ID, they warn you that you will experience delays.