Today I had the pleasure of dealing with Microsoft customer service on the phone. It is really too boring a story to tell (work issue with Micrsoft Outlook, upgrading from the trial to the real version that I had to get to sync my Blackberry) but boy, was I STEAMED!
They sent me to the Activation help guy, who was obviously not in the USA, and obviously reading from a decision tree script. Then he put me on hold to ask someone else, and came back with the same answer again, that I would have to take the product to my retailer (
Best Buy) because they must have sold me an invalid license (right). I told him we obviously were not communicating, and he did not understand what I was trying to tell him (he kept parroting what he had said earlier). I then told him I guess I would just try to solve it on my own since he was no help at all. Which I then took my best guess - which worked.
I was also very frustrated with Microsoft's packaging at this point (I had to google how to open the package, and they actually have a page on their web site explaining how - how nuts is THAT?). And frustrated with their web site, that is so convoluted and poorly put together . . .