Kidani Savana View Dissappoint

[RedM94]

Checked into a one bedroom savana view room last Saturday and was very disappointed. We booked at eleven months and at no point were we told they would be painting the resort. The entire savana is surrounded with chainlink fence with green tarps. Our view is of several lift cranes and a maintenance pull behind trailer.

Every morning numerous painters descend on the savana to begin work. This includes the front of the resort. This morning we were treated to a flat bed truck depositing several port o potties.

Expressed our disappointment and DVC refunded the difference between savana view and standard view points. I will say that the resort looks fresh and new, just wish we would have known, we would have booked a different resort.

 

[APiratesLifeForMe2]

Long project, they were painting during our stay dec 9-16 but I only saw them out front.

 

[BillPA]

complain, you should get a refund for the difference in sav view and std view.

 

[LYSE]

We were there the first week of December and it was going on but we're told our side was done (and we luckily weren't bofhered) we also were never informed of the painting...someone dropped the ball.

 

[RedM94]

complain, you should get a refund for the difference in sav view and std view.

@BillPA Yes, as I mentioned, they did refund the point difference to me. The CM’s at the front desk offered to check for other one bedroom availability, but we were completely unpacked and did not want to loose Park time moving.

It wasn’t until we called member services, after two trips to the front desk, that they offered the point refund. I am more than happy with the resolution, and mostly wanted to make others aware in case they find themselves in the same situation.

 

[BillPA]

Missed that in you original post, happy to hear they took care of you.

 

[bwvBound]

Expressed our disappointment and DVC refunded the difference between savana view and standard view points.

Glad, at least, for what you reported in bold above.

 

[jbh275]

Expressed our disappointment and DVC

This is a common theme of maintenance and refurbishments in the fall and winter. We try and only go in the fall and early winter, but usually there are multiple rides down and a lot of walls/tarps up throughout the area.

 

[WillowRain]

Oh I hope this will be done when we arrive in June!!!

 

[RRB]

did they say how long the job would take? we are there 2/11

 

[TheMick424]

did they say how long the job would take? we are there 2/11

I have a similar question. We had to borrow points so I will be pretty disappointed if this is our situation at the end of February.

 

[DisneynBison]

Well this is not what I wanted to hear I get there next week. Keeping fingers crossed.

 

[RRB]

Well this is not what I wanted to hear I get there next week. Keeping fingers crossed.

I'll probably call and see whats going on with this

 

[DonDiegoDeLaVega]

We had a studio reserved for the week of Dec 1-7 at Kidani... got the text for check-in and went to the room(10:30am). Upon entering the room it turned out to be a 1 bedroom, confused I went to the front desk and they said I had been upgraded at no additional charge due to a shortage of studios. We were located front of resort, but with equipment and painters working on front of building. Honestly it was not a problem. Also we received daily housekeeping with new sheets and towels each day. The crews were gone each day by 3:30-4pm and they didn’t seem to start till about 9am

 

[Kim Gillihan]

We had a studio reserved for the week of Dec 1-7 at Kidani... got the text for check-in and went to the room(10:30am). Upon entering the room it turned out to be a 1 bedroom, confused I went to the front desk and they said I had been upgraded at no additional charge due to a shortage of studios. We were located front of resort, but with equipment and painters working on front of building. Honestly it was not a problem. Also we received daily housekeeping with new sheets and towels each day. The crews were gone each day by 3:30-4pm and they didn’t seem to start till about 9am

nice!

 

[RedM94]

Oh I hope this will be done when we arrive in June!!!

Based on what I am seeing, it will be done well before June. The areas that are complete look like opening day. You should have a beautiful resort to check in to.

 

[RedM94]

did they say how long the job would take? we are there 2/11

Unfortunately, they did not.

 

[RedM94]

I have a similar question. We had to borrow points so I will be pretty disappointed if this is our situation at the end of February.

We borrowed pointstpp. The refunded points were placed back into the original use year, Dec 2019, and are bankable.

 

[RedM94]

Long project, they were painting during our stay dec 9-16 but I only saw them out front.

As of today, they are still painting the bus stops.

 

[RRB]

So are they all over the resort painting or just some places?