Just posted - Cruises Cancelled

[Disneydrmr]

From the Disney Cruise Line website:
The September 9 sailing of the Disney Fantasy is cancelled. Refunds will automatically be processed back to the original form of payment used for the cruise booking. Guests are invited to book a future cruise at a 25 percent discount by calling us at 1-855-347-2784 or 407-566-7054 from September 18, 2017, through October 18, 2017.


Disney Dream
The September 8 and September 11 sailings of the Disney Dream are cancelled. Refunds will automatically be processed back to the original form of payment used for the cruise booking. Guests are invited to book a future cruise at a 25 percent discount by calling us at 1-855-347-2784 or 407-566-7054 from September 18, 2017, through October 18, 2017.

 

[PurplePencil]

Also current cruises are being shortened

 

[Trera]

At least we get our full payment returned.

 

[aritchie45]

Does anyone with previous experience from impacted cruises have any details on how the 25% discount works? On a positive note, some of us can start thinking about how to use it.

Is that on top of or in place of 10% discounts from OBB that was used for the cancelled cruise? Would the OBB credit roll over? Can the 25% discount be applied to a GTY rate?

 

[Trera]

I am on hold with them now to ask some of those questions.

 

[gotomu212]

Does anyone with previous experience from impacted cruises have any details on how the 25% discount works? On a positive note, some of us can start thinking about how to use it.

Is that on top of or in place of 10% discounts from OBB that was used for the cancelled cruise? Would the OBB credit roll over? Can the 25% discount be applied to a GTY rate?

If I remember correctly last time they couldn't be stacked or used on IGT/OGT/VGT rates, but any onboard stateroom credits from OBB did roll over.

 

[Bear3412]

They stacked in 2012 and 2014. But things change. Need supervisor sometimes for this.

The discount is tied to the CC#/Name/Pax. No one else. IOW only those booked will get future discount.

 

[Jimmiesatx]

This has me real nervous. I sail on 09/25 and am worried how this storm will impact our trip.

 

[Keira1387]

I wonder what happens when most of the money was paid from DVA as they no longer exists. Hopefully you can request the payment in another way like a gift card.

 

[Trera]

The cm I spoke with didn't have any info as to whether you can stack the discount. He said to check back closer to the 9/18 booking window.

 

[insureman]

Smart move by DCL. Question is where will the Dream and Fantasy sail after they disembark passengers to avoid the hurricane?

 

[Dug720]

Definite kudos to Disney for making the smart and safe decision here.

I just checked RCCL's page out of curiosity - and while they've cancelled a couple, there are some that look really questionable to me that they have in the "still on" column. You'd think after the Liberty debacle they'd be more proactive.

 

[taggie4]

Yes, definitely the smart and safe decision on Disney's part. So sorry to all of you who have been planning and waiting and counting down to your cruise. It's hard to switch plans. Hope you all can rebook easily.

 

[crazy4wdw]

Smart move by DCL. Question is where will the Dream and Fantasy sail after they disembark passengers to avoid the hurricane?

I wondered the same thing? Also both the Dream and Fantasy are returning to Port Canaveral on the same day, I assume there's an additional terminal that one of the ships can use.

 

[Spize]

I wondered the same thing? Also both the Dream and Fantasy are returning to Port Canaveral on the same day, I assume there's an additional terminal that one of the ships can use.

Got a friend down there who said they are closing port Canaveral and most other ports expecting the worst. Necessary maritime traffic only, cruises don't qualify.

This would explain why they are turning the current cruises back to port asap.

Disney needs to make a decision, I'd bet they hunker down in PC. It's a safe port that's handled other storms without an issue.

Either that or they need to dump the passengers and go float in calm waters until it passes.

 

[joogle]

My cruise just got canceled - unfortunate but safety is first.

My biggest concern right now is will the travel insurance be refunded. I bought travel insurance using this agent and I thought it was the Disney insurance but it is some Allianz insurance program. My concern is how is that money refunded?

 

[PrincessShmoo]

My cruise just got canceled - unfortunate but safety is first.

My biggest concern right now is will the travel insurance be refunded. I bought travel insurance using this agent and I thought it was the Disney insurance but it is some Allianz insurance program. My concern is how is that money refunded?

Typically the cost of buying insurance is not refunded. Disney does not have their "own" insurance. The insure through some other company - maybe Allianz?

 

[gatordoc]

My cruise just got canceled - unfortunate but safety is first.
My biggest concern right now is will the travel insurance be refunded. I bought travel insurance using this agent and I thought it was the Disney insurance but it is some Allianz insurance program. My concern is how is that money refunded?

Not sure if this will apply, but I always buy third party insurance, and once when I changed a cruise date I was able to change the insurance coverage from the old cruise to the new one I switched to. Had to provide documentation from Disney that the reservation was changed, but it wasn't too difficult.

 

[joogle]

Not sure if this will apply, but I always buy third party insurance, and once when I changed a cruise date I was able to change the insurance coverage from the old cruise to the new one I switched to. Had to provide documentation from Disney that the reservation was changed, but it wasn't too difficult.

Thanks, that's a good idea, but I guess I will have to notify them now that I will be booking a new cruise though don't know when.

Also, I had bought it for my parents who are visiting, even though they will be staying with me, I was not sure if it's just worth it to file a claim on their behalf for accommodation and meals for that period we were suppose to be on the ship.

 

[rhinodadz]

I wondered the same thing? Also both the Dream and Fantasy are returning to Port Canaveral on the same day, I assume there's an additional terminal that one of the ships can use.

They could also just stagger the times. Dream could disembark at the normal time (7:30am) and then move out to allow the Fantasy to disembark later in the morning or early afternoon.