I'm sorry, but I have to disagree with your statement. My daughter has just returned from the International College Program and worked in Toontown for 3 1/2 months. She enjoyed her experience, but you couldn't pay me $6.40/hr to put up with the kind of abuse she had to deal with every day! The only way WDW can operate, is by hiring college students and seniors because that seems to be the majority of the workforce.
I know my daughter told people to 'butt out' plenty of times. She loved her 'kingdom' and made a point of asking people to follow the rules. She was yelled at, cursed at, and humiliated to the point of crying for all kinds of reasons. People need to remember that the majority of employees at Disney work there because they love all things Disney...why else would you put up with the abuse for $6.40/hr?
I must say, even though we are a polite, considerate family, our daughter's experience really opened our eyes to going out of our way to acknowledge CM's even more. They deserve it!