Jesussavedme said:
Well, first off, this isn't quite accurate. I have added nights and had to remind the CM to get the
AAA rate on the room. ALSO, IF the CM was going ahead and DOING so, then he could have RELAYED that bit of information BACK to Michele.
The system they use allows them to just change the dates by adding or subtracting dates so that is automatic.
[/QUOTE]Since she had to ask, it shouldn't have prompted any snotty attitude from anyone, and afterall, it is HIS JOB to answer questions and HELP ppl who call!! [/QUOTE]
I agree, no attitude should have been given.
[/QUOTE]Another thing as us AP's holders know, rates have been released at other times of the day, specifically in the evening, so calling more than once to check should not be a problem, but more our prerogative.[/QUOTE]
As for rates being released in the evening, this is false. The people that have booked AP rates in the evening have done so because a CM went against their booking policy and booked a code that wasn't supposed to be active yet. I can guarantee you that rates are NEVER released in the evening and are not supposed to be booked in the evening but rather always the next morning. That is why there are so many posts on this board that some people have called and gotten rates and others have not. It is merely a case of some CM's doing their jobs correctly and others not doing so.
[/QUOTE]And lastly, it may not be that a CM wouldn't intentionally keep code information from any of us, but several of us have come across CM's that we are assuming are newbies and very obvsiouly still learning the system they are using. When we have to coach them on where to look, that's pretty much a clue that this person may not know exactly what they're talking about and calling back and getting another more experienced CM would be wise. Also our prerogative. [/QUOTE]
I am so tired of AP holders on this board that feel as though they "deserve" these discounts. When I bought my AP I knew it was primarily for admission, anything else is a bonus and I am no different than the next Guest.
[/QUOTE]With all of our many vacations to Disney,
DVC, passes, meals, souvenirs etc... we pay for this service, and we will use it.

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