June/July/August 2006 Code watch

[MAKmom]

Everyone in the room has to show thier fl id @ check in.

Only the person who reserved the room needs to show the FL ID.

 

[cindyfan]

Rain here too. (for the next ten days)

STINKS don't it!!!!!
There go my plans for Cedar Point for Mother's day!!!!

 

[jjohnson]

Some of you are asking about when WDW has done discounts in the past. I found this helpful information on the Mousesavers site.

mousesavers(DOT)com/faq.html#codetrends

(Sorry, I am new to these boards, so it won't let me insert a link!)

As an FL resident, I am hoping for a nice code for July. I already have an AAA discount, but can always wish for more!!

-danielle

Here you go:

http://www.mousesavers.com/faq.html#codetrends

 

[michellek.]

OK--I've been following along on this thread for a few weeks now without posting, so I feel like you will all appreciate this. We have all been calling for the AP rates to come out for a while now, and I guess the CM's are starting to get a little testy from the increased volume. I just called to find out if any CR standard view rooms had become available for our stay in June (we are going to be at the WL and POP from the 16th until the 22nd). When the CM (who didn't state his name as they all do when you call) answered, he seemed a little aggrivated when my first question was "Did the AP rates for after 6/3 come out yet?" (I figured why not ask since I was calling anyway!) He said no, checked the CR, and said that wasn't available either. I then asked if we could just add another night onto the WL, since all other options seemed to be gone. He got very nasty (as if I was bothering him and it wasn't, in fact, his job), and said yes, it was available for the 3 nights. I said, No, I was only adding 1 night, I had two booked there already. He said I KNOW ma'am, I HEARD you. OK, I teach middle school , and can deal with bad moods, but really, this is a service industry we're talking about. I ignored his sarcasm and said, "OK, can I get the AAA rate on that night as well?" (because as we know, it isn't always available either). He said, "Ma'am, I aready SAID it was available." At this point, I got mad. I am certainly not dumb, I know I didn't previously state that I wanted the AAA rate. I am supposed to assume that he knew I wanted it applied? I said to him, "I am not sure why you are being nasty, but I am just trying to change my reservation, and I want to be sure I am getting it right." He hung up on me! I don't normally complain to get people in trouble (because I figure that we all have bad days), but this time I called back so fast! I got another cast member who assisted me in finding out the person's name (because apparently, they know who helped you before by pulling up your record on the computer). This one fixed everything without a big deal (the way I expect Disney CM's to act), and told me I should complain to a manager in his department, whom she connected me to! They were very nice, and told me that this would be discussed with the guy and apologized profusely. In all this, I almost forgot, do these people know how much money we all spend there each year, with multiple trips taken (AP rates or not)? Why should I feel bad about complaining? Can you imagine if I have to talk to this guy again in one of my calls to check on the AP rates (because unlike some, I haven't given up hope!)?

 

[cjsmith]

Everyone in the room has to show thier fl id @ check in.

That's not true, there only has to be one Florida resident in the room and only one ID. We traveled with my brother and his wife and I got us 2 adjoining rooms at the Yacht Club, one with my name and one with my husband's name. When we checked in they simply put their names on the room and ID's and everything was great.

 

[Ziggy]

michellek, that is terrible treatment, you were right to complain.

 

[Tinkerbelle32]

I can totally believe you! I was hung up on also by a female cm. She flat out lied to me about something and I called her on it. I was so angry I called right back and complained. Got connected to guest services and a nice lady arranged our room with no problem. I don't know why some people become so rude over simply having to do their job?

 

[dkostel]

I doubt that CMs @ CRO work on comission, but are they somehow graded based on the dollar volume they book? Is that why some are cranky? I know we all have bad days, but if someone is calling to see if AP codes are out & all you have to do is say 'no not yet', why should that make you cranky, unless there is some sort of evaluation system based on $$?

 

[tinkerjo]

I tell you, the service industry isnt what it used to be.this woman at the mcdonalds drive through was so rude to me and refused to give me mcnugget sauce because she said I was short with her. I actually was almost out my car window screaming to talk to her manager. She was the nastiest drive thru person I had ever encountered.(it takes a lot to make me mad, so this was really out of character for me) Disney people are almost always nice. I have only really had issues with one, and have found the afternoon cms are much more friendly

 

[Jesussavedme]

Michellek, I feel your pain . I called a few weeks ago and was brought to tears by the rudest, most unfriendly CM I've ever encountered. I hadn't even asked a thing about AP rates or AAA rates and she was so short, nasty and had total attitude with me. I was shaking from nervousness because after several minutes of putting up with her 'tude' I could tell I was going to have to say something. I couldn't tolerate it.

So as I was crying (I don't deal with confrontation very well), I told her that I've never received such poor or rude service from anyone at Disney, that she must be having a bad night or something (giving her an "out") and she was like 'I'm sorry you feel that way, I'm having a perfectly lovely evening!'.

My DH called back later, talked to a supervisor and told them all about it, and that I had an anxiety attack basically from this experience. The supervisor was apologetic and I hope this CM got spoken to about this!

Maybe that's why there's NO codes...Instead of passing on savings to us, Disney has taken their money and FINALLY decided to invest in a DECENT training program to teach some of their CM's about Customer Service!!!!

Ofcourse some of the replies after I wrote about my experience, said What do I expect when they work for minimum wage...Well, HEY, it's their job no matter WHAT they get paid! So it shouldn't be TOO much to ask or expect that they speak to us in a friendlier tone!

Don't mean to go off on this one, it's just a sore subject with me!!!!

Ok, I'm done.

 

[ADisneygirl]

OK--I've been following along on this thread for a few weeks now without posting, so I feel like you will all appreciate this. We have all been calling for the AP rates to come out for a while now, and I guess the CM's are starting to get a little testy from the increased volume. I just called to find out if any CR standard view rooms had become available for our stay in June (we are going to be at the WL and POP from the 16th until the 22nd). When the CM (who didn't state his name as they all do when you call) answered, he seemed a little aggrivated when my first question was "Did the AP rates for after 6/3 come out yet?" (I figured why not ask since I was calling anyway!) He said no, checked the CR, and said that wasn't available either. I then asked if we could just add another night onto the WL, since all other options seemed to be gone. He got very nasty (as if I was bothering him and it wasn't, in fact, his job), and said yes, it was available for the 3 nights. I said, No, I was only adding 1 night, I had two booked there already. He said I KNOW ma'am, I HEARD you. OK, I teach middle school , and can deal with bad moods, but really, this is a service industry we're talking about. I ignored his sarcasm and said, "OK, can I get the AAA rate on that night as well?" (because as we know, it isn't always available either). He said, "Ma'am, I aready SAID it was available." At this point, I got mad. I am certainly not dumb, I know I didn't previously state that I wanted the AAA rate. I am supposed to assume that he knew I wanted it applied? I said to him, "I am not sure why you are being nasty, but I am just trying to change my reservation, and I want to be sure I am getting it right." He hung up on me! I don't normally complain to get people in trouble (because I figure that we all have bad days), but this time I called back so fast! I got another cast member who assisted me in finding out the person's name (because apparently, they know who helped you before by pulling up your record on the computer). This one fixed everything without a big deal (the way I expect Disney CM's to act), and told me I should complain to a manager in his department, whom she connected me to! They were very nice, and told me that this would be discussed with the guy and apologized profusely. In all this, I almost forgot, do these people know how much money we all spend there each year, with multiple trips taken (AP rates or not)? Why should I feel bad about complaining? Can you imagine if I have to talk to this guy again in one of my calls to check on the AP rates (because unlike some, I haven't given up hope!)?

I am sorry. No one deserves to be treated this way from a person whose job is in customer service!

I don't know who is hiring a lot of these people to work the reservation lines anymore but their people skills leave a lot to be desired. I had my own rude CM practically yell at me when I called to talk to someone about a mistake on my confirmation papers. I was told basically that "those papers don't matter and it's what is in the computer that matters". Well, why send those papers then if they are arbitrarily wrong and don't matter anyway? And why be rude to me for asking about a mistake? Over the years, as much as I love Disney, the service level has declined. I don't mean just people having a bad day -- I mean in general. Maybe it's because they don't pay them enough.

 

[Jesussavedme]

Maybe it's because they don't pay them enough.

See, I don't agree with that. They shouldn't have taken the job then! It's like a CHEF taking a job even though his cooking tastes like CRAP! Should we be OK with that because he makes minimum wage?

Do you ever say to yourself that you would have so much fun doing that job? I mean, I am an OC planner, I think it would be AWESOME to make magic for somebody else! Maybe they hire just anybody off the street and their selection process isn't that great, but sheesh!!!!!!!! This kind of treatment is beyond being BAD customer service, it's
downright outlandish! (Boy isn't that a word from the past )

 

[EEyorelover22]

STINKS don't it!!!!!
There go my plans for Cedar Point for Mother's day!!!!

I love Cedar Point!! We always went when I lived in Michigan

 

[EEyorelover22]

See, I don't agree with that. They shouldn't have taken the job then! It's like a CHEF taking a job even though his cooking tastes like CRAP! Should we be OK with that because he makes minimum wage?

Do you ever say to yourself that you would have so much fun doing that job? I mean, I am an OC planner, I think it would be AWESOME to make magic for somebody else! Maybe they hire just anybody off the street and their selection process isn't that great, but sheesh!!!!!!!! This kind of treatment is beyond being BAD customer service, it's
downright outlandish! (Boy isn't that a word from the past )

100% agree! I realize they don't make much, but there are a lot of jobs that don't pay well.

 

[blossomz]

Hi..
Our mail was late today and I just picked it up. There was my Mickey Monitor. I quickly turned to the discounts and there is a section called "pick a date, stay with us and save" near the end of the brochure. It is exactly the same as online. the $74 per night plus tax for Disney Value Resort , booking code EZN and available only through the 3rd. I would say based on the fact that the monitor usually has all of the info, it does not look as thought there will be anymore discounts for June!!! We finally booked AAA.

 

[Yacht Club Family]

100% agree! I realize they don't make much, but there are a lot of jobs that don't pay well.

See, now I can tell I'm getting old, LOL. When I first started working 20+ years ago, I worked many jobs that were minimum wage. I had been taught to take personal pride in whatever my job was. It didn't matter if I was working at a desk or in a fast-food restaurant (cleaned my share of baseboards and bathrooms) or in the mall (yep, 80's mall rat, here ), I took personal pride in doing a great job. It was also REQUIRED that you do your job with a smile. I've always believed that any job that is done well is honorable and I've never looked down on any job that someone was doing. If it weren't for the sanitation workers, dishwashers, janitors, etc., can you imagine what society would be like???? But, you just rarely see pride and honor like that these days. Many people feel a sense of entitlement and really seem to resent having to do their jobs. Sorry, kiddos, nobody hands out money for free these days... well, besides the government, LOL. I used to say I'd never talk about the "good ole days", but there is something to it. Oh, well..off my soap box.

 

[EEyorelover22]

See, now I can tell I'm getting old, LOL. When I first started working 20+ years ago, I worked many jobs that were minimum wage. I had been taught to take personal pride in whatever my job was. It didn't matter if I was working at a desk or in a fast-food restaurant (cleaned my share of baseboards and bathrooms) or in the mall (yep, 80's mall rat, here ), I took personal pride in doing a great job. It was also REQUIRED that you do your job with a smile. I've always believed that any job that is done well is honorable and I've never looked down on any job that someone was doing. If it weren't for the sanitation workers, dishwashers, janitors, etc., can you imagine what society would be like???? But, you just rarely see pride and honor like that these days. Many people feel a sense of entitlement and really seem to resent having to do their jobs. Sorry, kiddos, nobody hands out money for free these days... well, besides the government, LOL. I used to say I'd never talk about the "good ole days", but there is something to it. Oh, well..off my soap box.

Guess I'm old right there with ya
Well said!!

 

[dtuleya]

Ditto - I've been everything from an office manager to a waitress and I've always taken pride in my work no matter what my pay or job title.

 

[Sammie]

I certainly do not condone rude behavior from anyone whether its the guest who spends money at Disney or the CM on the phone.

However I truly do not see any reason for anyone to be calling every day. The rates if released will be on Mousesavers and on here just as soon as they are available.

I certainly will be the first to say, "Gee I was wrong if they come out", but based on what my friends are telling me that work at Disney, don't expect anything for June.

 

[mkymouse4ever]

mky- I've been wondering where you live in Illinois. Sounds like my forecast in the South. And I took off for DD 's field trip at school today. Sounds like a lot of fun

Coming to you from Joliet. Home of: Empress & Harrah's gambling casino's , stateville prison, & nascar's "Chicagonland speedway". He got everything. 30 miles south of chicago, or in a car about 4 hours.

Hope everyone enjoyed there day. Sounds like a rough phone call to cro. I agree, we should all be civil (or better) on the phone. Rather its a guest or cm. Thanks for taking the time to talk to the supervisior, that is the only way someone will change there behavior and then the next guest is not subjected to an unpleasant / less than magical cm, or whoever.