AnnaS
DIS Veteran
- Joined
- Jul 7, 2001
- Messages
- 10,344
Hey all - we did the name change on Friday. Since we had already booked our DS to do all the excursions with the older 2 DD and her BFF, we had to remove DS's name and insert DD's HSF. DCL told us that we would have to rebook all the excursions. I was a little TO's since I knew that several of the excursions would be sold out.
I called DCL and got the standard reply. Once you do a name chance you have to go back and save all your excursions. Well to make a long story short, I finally got a hold of a WONDERFUL agent who was able to book almost all of the exursions that Andrew had to the replacement. inus of course - Palermo and the train/tram one. Well, I told DH who had replaced me after I got afrom being on the phone with DCL for over 2 hrs and I told DH - tell them not to worry about those - I was more worried about the Rome excursion. I have a private scheduled for Palermo, Naples and Pis/Florence so no big deal here. But DCL was a doll for getting this done. Course I had to insist on speaking with a supervisor once I got the standard reply - we can't do this - which I knew they could because of these boards and because they had already done this one time with one excursions I booked for DS instead of DD14. A supervisor took care of it for me.
So the morale of the story? Make sure that you always ask if to speak to a supervisor if you get the "Sorry - we can't do that" reply.
I had not thought of this. Since it looks like my ds won't be able to come (I guess getting officially hired today w/all his paper work, drug test, etc.), my brother suggested changing names and bringing my niece. There are fees to pay to change name which is the least of the problem. Airfare changes daily and is a killer and who knows where a seat available is (even though one of us adults could switch on the plane). DCL said they might/might not be taking any more kids (she is 10) and she would not be in the same age group w/my dd and friend Amy. Her passport has not arrived yet (they applied about two months ago) and now you got me thinking with this whole excursion thing.
I think the best thing is just to cancel my son and take my losses - but I did not want to come right out and say "no" to my brother and let him think I might not want her to come.