Can you get her to check again? (And again and again...) I called yesterday mid-morning and was only able to get the discount for part of our stay, so I broke the ressie up and took part at the discount, part at the rack rate I already had booked. Then I called back, determined to switch resorts to get the discount, and magically, the AP rate was available for the remainder of my stay at CBR. The first CM was really good, took her time for me, so I don't think she missed something necessarily, just that something changed.
We booked through AAA (CAA actually) last time and the agent ended up making a LOT of calls for us, but, as far as I recall, all b/c I asked her to. We did eventually get what we wanted, but note this time I'm a do it myselfer.
We got the rate for Jan 25-Feb 4, then the second call I got it for Feb 4-10. Hoping the same thing works for me again, as I've decided I'd rather upgrade and do a split stay now, if I can get as good a deal elsewhere!
Barring that, would you be willing to try for another mod?
Good luck!!
