Is it Possible to Speak to a Human at Amazon?

[tarheelmjfan]

All of our packages are being delivered to the next street over. We have the same house number, but our address is ST & there's is CT. DH spoke to the delivery driver once. He said he'd take care of it, but they delivered to the wrong address again today. This is getting old for our neighbors & us. I'm considering canceling Prime. I tried the chat feature, but all I got were useless AI replies about sending me a refund. There was no way to address the delivery issue.

 

[Cogswel_Cogs]

Its easier to chat with one.

 

[Mackenzie Click-Mickelson]

Do you have the app installed on your phone and push notifications set up? Majority of the time I get a push notification that my item was delivered, ideally it includes a photo of the delivery and then asks "how was the delivery" or something to that effect. While I doubt that would ultimately solve your issue it at least could be a method to continuously give feedback related strictly to the delivery of the item rather than an issue with the item itself.

If you're getting all of your packages delivered that way it makes me think something is up with your address and how it is telling the drivers to go to because that wouldn't be a specific delivery driver issue (it would be highly coincidental to have the same Amazon driver for all of your packages). If that's the case that can happen across different delivery companies to people, even if it's not happening to you with other ones I just mean to others it's the post office that can't get their items to the correct address or UPS or FedEx, etc.

Maybe experiment with retyping your address in the system as the default address. For example since you said ST maybe spell STREET if you have it in there right now at ST. Our street is place and sometimes systems do better with Place vs PL and sometimes better with PL vs Place

 

[tarheelmjfan]

Its easier to chat with one.

I tried chat. It offered no help on the shipping issue other than to repeatedly tell me I could get a refund, which I wasn't asking for. That's why I don't think I was chatting with a person.

 

[china mom]

1-888-280-4331

 

[fla4fun]

I agree with the suggestion to go into your Amazon account, re-enter your address spelling out the word Street, and under “add delivery instructions “ I would also add that you live on Street, not Court and perhaps add something specific to your home like “leave by the green front door” (hoping the neighbors don’t have the same thing).

 

[tarheelmjfan]

Do you have the app installed on your phone and push notifications set up? Majority of the time I get a push notification that my item was delivered, ideally it includes a photo of the delivery and then asks "how was the delivery" or something to that effect. While I doubt that would ultimately solve your issue it at least could be a method to continuously give feedback related strictly to the delivery of the item rather than an issue with the item itself.

If you're getting all of your packages delivered that way it makes me think something is up with your address and how it is telling the drivers to go to because that wouldn't be a specific delivery driver issue (it would be highly coincidental to have the same Amazon driver for all of your packages). If that's the case that can happen across different delivery companies to people, even if it's not happening to you with other ones I just mean to others it's the post office that can't get their items to the correct address or UPS or FedEx, etc.

Maybe experiment with retyping your address in the system as the default address. For example since you said ST maybe spell STREET if you have it in there right now at ST. Our street is place and sometimes systems do better with Place vs PL and sometimes better with PL vs Place

USPS, FedEx & UPS all deliver packages to our address. Amazon is the only company that takes them to the wrong address. We've had the same address in their system for 7 years. They always delivered our packages here, until this month. All of a sudden, they all started going to the other address. I'll try typing out the street instead of abbreviating it. It can't hurt, but that was never a problem before. Thanks for the help.

Edited to correct typo.

 

[tarheelmjfan]

1-888-280-4331

Awesome, thanks!

I agree with the suggestion to go into your Amazon account, re-enter your address spelling out the word Street, and under “add delivery instructions “ I would also add that you live on Street, not Court and perhaps add something specific to your home like “leave by the green front door” (hoping the neighbors don’t have the same thing).

Thanks, I'll try both of those suggestions.

 

[mjkacmom]

I’ve definitely chatted with real people, you might have to type something like speak to a representative.

 

[tarheelmjfan]

I’ve definitely chatted with real people, you might have to type something like speak to a representative.

In the past, it's always been a person, so I was surprised to receive AI responses. I wonder, if that's their new policy or its just luck of the draw. If I try again, I'll try your suggestion. Thanks

 

[_19disnA]

Good luck getting a live person in chat who can actually speak English. I have had 2 examples in the past where it was nearly impossible to interact with someone at Amazon. Those supposedly "AI" generated chat things are useless and they only seem to be able to answer REALLY basic questions. If I could figure it out on my own, I wouldn't need to chat with them. I had a question on a product description where the listed information posted contradictory statements. The real person I FINALLY got in their chat room clearly had limited grasp of English but offered to help me track the shipping progress once I placed the order............ummm not what I was asking............gave up and ended up ordering it from some other site.

Another time ordered one box of 8 steak knives and they over shipped it and sent me THREE boxes (24 knives) but only charged me for 8. I wanted to return the extra 16 since it was THEIR error and I hadn't paid for them. Was nearly impossible to get someone online who could tell me how to return it. Seems like returning an item you paid for to get a credit is common, but returning an OVERSHIPMENT you DIDN'T pay for isn't something they expect to have to deal with. I now only use Amazon to order something I can't find anywhere else. Things are OK unless you have an issue...........then good luck trying to get it resolved..........LOL.