For every good review there will be a few who share their less than stellar experiences.
We (party of six adults and one two year old) were at Kona Cafe very recently for breakfast.
The CMs at the podium were wonderful! Two in our party decided to surprise us and just "showed up". The CMs were very gracious and accommodated our need for a larger table.
The server was terrible. She clearly was having a bad day and took out her ill humor on her guests. Not a pleasant experience.
The food ranged from "good" to inedible. Mine was the inedible and I sent it away (and it was removed without asking from the bill). My DPs was little better. She ordered the omelette and it was very creatively arranged to hide the burned eggs. Yuck.
The baby's breakfast was fine, but since when does a Mickey pancake consist of one large cake with two smaller ones tucked under the large one to form the ears?
The managers were wonderful. They tracked down a special order cake, and served it with a nice level of fanfare while the unpleasant server stood to the side and rolled her eyes. (Seriously).
Needless to say when we were offered Kona as a dining option later in the stay, we politely refused.
I remember loving to have breakfast at Kona Cafe. It was such a treat, a really nice place with very good food and wicked fun servers.
That was not our total experience this time. The food is the main reason we won't be rushing back, but the miserable server didn't help either.
The managers, other servers (who were in on the fanfare) and the podium CMs were wonderful.