Albort
ODV Crew
- Joined
- Oct 9, 2006
- Messages
- 13,273
Got some good news on my Chase shutdown today. Conversation went something like this:
Chase case agent: We've done some research and we found the affiliate that closed your account was a Chase bank closed your checking and savings accounts on May 12, 2013.
Me: What? I didn't have a Chase checking and savings account in 2013, as I opened my first Chase banking account in 2017.
Chase case agent: These accounts were opened in a Florida branch.
Me: What? I am not a Florida resident, as I have lived in Texas all of my adult life and sure didn't open any accounts while there on vacation.
Chase case agent: Do you mind if I put you on a brief hold?
Chase case agent: I have requested your account to be re-reviewed, as it appears these accounts do not belong to you. We will be in touch with our findings.
I feel SO much better after this conversation. Don't know why these accounts were closed or associated with my name, but it doesn't matter if they get this cleared up. I have been worrying about this for a few weeks, as our vacation plans were going to feel the impact of being forced into 1 player mode. Hopefully, this will all be resolved soon.
I don't want to put the cart in front of the horse, but I think the next conversation should be that they are going to reopen my CIP and what they are going to do about my MSR. I would have already met if my account hadn't been closed for 4 weeks. At a minimum, I expect them to extend the time line to meet, but it seems reasonable they should waive all or part of it, or at least give me some sort of UR compensation for this mix-up. Is that going too far?
your shutdown is still getting even more mysterious than it is now. if your affiliate closed your "checking and savings" account, why didnt it shut down all of them at once?
Thanks for the update though! we are all rooting for your CIP to be reopened!
fyi, i have shared your story with FlyerTalk, are u okay if i share it even further?