mmmears
DIS Legend
- Joined
- Nov 30, 2005
- Messages
- 16,112
@calypso726 - I love hearing about your trips and I'm thankful that you share them here. And I love that you book things that you want to do, how you want to do them, and don't let people tell you you're using up your points in a way they wouldn't. Frankly I think we all do that, whether it's flying first overseas, going to WDW over and over, or whatever. You be you and enjoy your travels! I know I enjoy hearing about them. 
I'd get on the phone (yuck, I know) and escalate to a manager. AA was our go-to airline, but they have really been awful in the customer service department lately, and if you don't push them they just do nothing. It's awful. So sorry you have to deal with this.
Yeah, if she did this, then she knows. I'd consider canceling the flight. I don't understand how they can "punish" you for canceling a flight on your own account. Clearly they aren't taking care of the issue and maybe if she calls in they will have to deal with it sooner rather than later.
Totally agree on all of this.
Wow! Welcome aboard!

Two week now, and still no resolution from AA on my stolen miles. I still have 0 AA miles and she still has her two tickets booked for February using my miles :-(.
Tweeted AA, they told me to call customer service. So helpful.
I'd get on the phone (yuck, I know) and escalate to a manager. AA was our go-to airline, but they have really been awful in the customer service department lately, and if you don't push them they just do nothing. It's awful. So sorry you have to deal with this.
Well eventually she did hack it, at least by phone. She called and booked her flights over the phone and changed the address and phone number in my account and removed my email address.
Yeah, if she did this, then she knows. I'd consider canceling the flight. I don't understand how they can "punish" you for canceling a flight on your own account. Clearly they aren't taking care of the issue and maybe if she calls in they will have to deal with it sooner rather than later.
Finally done with work and catching up and I'm on page 14...maybe 15 if I'm at the end of the page. Happy we are continuing to move along.
@elgerber that whole situation sucks, I probably would start escalating things, and I'm not an aggressive person. Calling them out on twitter, a little more strongly like AA why won't you do anything about my stolen AA points? You likely are in for a long call with costumer service where I would just keep escalating, I think it would be good to file a police report as well. I'm not sure what repercussion they would have for you to cancel the flights...that might actually get something done as now the other person would like get involved... Hoping you get some sort of resolution.
Totally agree on all of this.
@calypso726 mentioned that there was a new CC thread created. Wanted to drop in and say Hi
This thread is #PlanePrincessApproved![]()
Wow! Welcome aboard!