I just don't understand

[dzorn]

On several threads lately the discussion as been about repairs. A few of the responses stated they have had issues but not enough to bother calling. I just don't understand why not take 2 minutes and call. Shouldn't we as owners take some responsibility to let them know needed repairs. I doubt if housekeeping turns on every light so why not report a burnt out bulb or other repair problems.

What am I missing?The call center must think I am a pain if they keep a record of calls.


Mods feel free to move was not sure where to put it.

Denise in MI

 

[Crystal_27]

I'm in the camp of not reporting minor issues. If there was, say, a burnt out bulb, I would just call on my last day and report it to the front desk before I left the resort. As long as the issue wasn't something that was negatively affecting my vacation (i.e., no A/C or a leak, etc.) then I just don't get worked up about it. I guess it's silly - - but I kinda feel like if I don't complain about every single thing that if I really *did* have a major problem, then the Karma Gods would be good to me and make sure that said major problem was fixed without any major drama.

 

[dmoore22]

Several years ago I attended a day long seminar presented by the Disney Institute. It covered many issues regarding the "Disney" business model. One issue they covered was customer complaints. They stated that they view customer complaints "as a gift" to the company in that it provides them with information they can use to improve their services and products. If they hear nothing they assume everything is fine and no need for change or improvement. Hence, I am one to call the front desk just as an FYI to let them know something needs attention. To take it a step further I realize my call is contributing to someone's job security. If there is no need for maintenance there is no need for the maintenance worker.

 

[wendypooh]

I think DVC in general should implement a check-out maintenance card - one that US as guest could/should fill out at check-out for these "minor" repairs. I think that would be the best idea........... you leave it on the counter or somewhere when you check out - then mousekeeping could turn it over to maintenance - who could then FIX any problems prior to the next guest checking in................... makes sense to me!! Also, it would eliminate guest having to make calls during thier trip.

 

[cel_disney]

I think DVC in general should implement a check-out maintenance card - one that US as guest could/should fill out at check-out for these "minor" repairs. I think that would be the best idea........... you leave it on the counter or somewhere when you check out - then mousekeeping could turn it over to maintenance - who could then FIX any problems prior to the next guest checking in................... makes sense to me!! Also, it would eliminate guest having to make calls during thier trip.

Realistically - in the 4 hours between when you check out and when the next person checks in - nothing would get fixed....

I also am on board with the call during your stay to report the problem to give them the chance to fix it. They will work with you to schedule when its convenient for you so it wont impact your trip - especially if its minor enough you werent going to report it anyway!

 

[tjkraz]

I think DVC in general should implement a check-out maintenance card - one that US as guest could/should fill out at check-out for these "minor" repairs. I think that would be the best idea........... you leave it on the counter or somewhere when you check out - then mousekeeping could turn it over to maintenance - who could then FIX any problems prior to the next guest checking in................... makes sense to me!! Also, it would eliminate guest having to make calls during thier trip.

I agree with the prior poster--paper cards are just begging to get lost or ignored.

Besides, I don't see how that's any more efficient than just picking up the phone during a free moment to say "there is a light bulb out in the living room and the nightstand is missing a knob."

BTW, any folks who want to report a maintenance issue, please call the MAINTENANCE extension from your villa. Calling the "front desk" just adds another potential breakdown to the communication path since the message has to be relayed to another department. The maintenance line typically gets you right to the folks who will have to come and resolve the problem.

 

[wendypooh]

Thanks for the opinions!!! For ME though, I'd rather submit a card than take time out of my Vaca. to report MINOR repairs that are needed.

 

[SusanWasHere]

I know sometimes people feel weird about calling. I found leaving a note if mousekeeping is coming soon to be helpful. I was at BCV last summer and both sinks were draining sooooo slowly. After a couple of days it was our trash and towel service and I just left a note that both sinks were running slow. When we got back from the parks - all was fixed and they were draining back to normal. I'm sure they want to know the problems, I really don't think they want us to suffer with problems

 

[wendypooh]

Agree - My point was that I just feel like I don't want to call for something MINOR - a missing knob or light bulb out..............

I'd much rather just leave a maintenance card at the end of my stay that would point out anything needing to be fixed. Now, if it's something that should be fixed right away, obviously, I'd call........... I'm just saying that I don't think it's necessary to call during my trip to report a knob missing and have maintenance come fix it while I'm there!

 

[JohnnyB2]

We like to report any repairs that I feel should be addressed around mid week of our stay, which would give them time to do the repairs while we are still there.We must be lucky as it has only happened twice.Ceiling fan/light bulb

 

[dmoore22]

Thanks for the opinions!!! For ME though, I'd rather submit a card than take time out of my Vaca. to report MINOR repairs that are needed.

I have 6 kids and five of them are girls. Making a call takes less time than wasting my vacation waiting for the girls to finish primping. And when maintenance shows up it gets the girls out of the room much quicker than my yelling. Plus we get the issues resolved.

 

[crisi]

I don't want strange people coming into the room where my stuff is to change a lightbulb or fix a drawer. If it isn't inconviencing me, I don't want it to inconvience me.

If its something that is inconviencing me, we call and have it fixed. A toilet once.

 

[wendypooh]

I don't want strange people coming into the room where my stuff is to change a lightbulb or fix a drawer. If it isn't inconviencing me, I don't want it to inconvience me.

If its something that is inconviencing me, we call and have it fixed. A toilet once.

EXACTLY my point!!!

Clearly - there are 2 points of view on this subject! Again, no matter WHEN you do it - If there is a problem - report it, either during or at the end of your trip so that it can get fixed!!!

 

[Sammie]

We always call, anyone that gets our room after we leave get a room that does not need repairs.

 

[twinklebug]

... and it's not just one maintenance man they'll send, they come in pairs!

I once called because the previous occupant either absconded with the remote or it had hidden itself well under the sofa bed. 15 minutes after I called TWO maintenance men knocked and walked in with a remote, tested it and left.

 

[dvc_john]

I think DVC in general should implement a check-out maintenance card - one that US as guest could/should fill out at check-out for these "minor" repairs. I think that would be the best idea........... you leave it on the counter or somewhere when you check out - then mousekeeping could turn it over to maintenance - who could then FIX any problems prior to the next guest checking in................... makes sense to me!! Also, it would eliminate guest having to make calls during thier trip.

I just checked out of a Marriott timeshare on Hilton Head Island, and they did something like this.

On check-out morning, they left an envelope on the door that included the bill, and a card to fill out if there were any minor problems that needed attention. You were then supposed to hang the card on the door when you left which would then be an indication to housekeeping that the room had been vacated.

 

[dzorn]

I guess I just don't see taking 30 seconds to push a button on the phone and say "I'm in room ### the light is burnt out in the bedroom could you please have it replaced." As an inconvience.

Of course I also strip the bed and take out the trash usually and call housekeeping if we are leaving very early so the next guest can get in sooner.

I think I spend more time choosing a dessert at dinner that it takes to report some of these things.

Denise in MI

 

[dzorn]

I don't want strange people coming into the room where my stuff is to change a lightbulb or fix a drawer. If it isn't inconviencing me, I don't want it to inconvience me.

If its something that is inconviencing me, we call and have it fixed. A toilet once.

Yes but how do you know the last guest did not report it until check out and maintance did not get to fix it before you check in. Doubt they put a room out of service for light bulbs.

I never leave an valuables out because you never know if someone needs to access you room for repair.

Denise in MI

 

[Sandisw]

If there is something in need of repair, I will make a quick call to maintance about it the night before we check out.

I do mention that there is no rush and they can take care of it the next day when we leave, unless it is something that we need fixed.

I know that some don't want to seem as though they are complaining, but if no one tells them that there is an issue, it will never get fixed. And, if things are breaking down, they need to know so that they can track how well things are holding up.

 

[Mick@Tink]

I guess I just don't see taking 30 seconds to push a button on the phone and say "I'm in room ### the light is burnt out in the bedroom could you please have it replaced." As an inconvience.

Of course I also strip the bed and take out the trash usually and call housekeeping if we are leaving very early so the next guest can get in sooner.

I think I spend more time choosing a dessert at dinner that it takes to report some of these things.

Denise in MI

Couldn't have said it better!