How do they check ALL my accounts?

[dskib]

Hi - Someone mentioned the other day that the CM on the phone was able to check both of her accounts for a PIN. Was this by name or email?

I called last month, and she just looked at my name and address and verified the email she had and said I didn't have anything. Then I had her check my hubby's, my mother in laws, and my 2 brothers in law (all traveling with us) NADA.

But I think over the last year, I've opened about 10 different accounts on 3 different computers in the effort to get a PIN. When I call, should I be asking them to check by email address? I'll call 10 times if I have to

Thanks,
Deb

 

[Debagu]

Not really sure what the answer would be.

But on March 1st I called 2 times, and no pin was attached to my email address, later that evening I signed into my son's Disney account and in order to look up any rates, it asked me for the 15 digit code I would have received in an email. at this point we had not received any email in my email or my son's email.

I had never seen that before, and it made me think, their must be a pin code attached to his email somewhere in the system. Don't know why I didn't think of that the 2 times before. So I called Disney and sure enough I gave them his email and the pin was there and we were able to add the Free Dining to our reservation.

While I was on the phone with CM, I asked again if there was a pin on my email. The answer was NO. But guess what yesterday the 2nd, a pin came in my email, for the same offer we received the day before using my son's pin.

So I would say call back and ask to check all email accounts you have with them. It can't hurt it just might be there!! Good Luck