you don't have to wait for the questions to finish before you answer the automated lady! eg .. once she starts saying "to continue in english, say 'english' .. para seguir en espanol, dice 'espanol' " ... just say 'English' while she's still talking.. same with the following questions (have you been to disney since 2004, etc..) .... putting on an american accent might help too as i often spent time having to repeat myself as it didn't register what i had asked for (!)
might save on the lengthy phone calls to the USA too
btw i have a ticker on my laptop which always seems a day out, but i have to remember to add on the hours left of today (!)
good luck phoning tomorrow