Hawaii

[Jess_S]

When we were in Maui the gangway slipped, trapping a passenger's leg between the ship and the gangway. While the crew stood by like deer in the headlights, other passengers helped the woman before she suffered a serious injury. The crew reset the gangway but refused to test it -- they left that up to the passengers to see if it would hold.

My niece's stateroom host didn't service their room til about 4 p.m. each day. He did have time to flirt with a female host -- they were too busy flipping towels at each other to do their jobs.

The American work ethic led to a wildcat strike just before our cruise. I've never heard of that happening with a foreign crew.

Our cruise was one disaster after another, beginning with booking. Our travel agent got so fed up with all their issues she refused to do business with them ever again, and notified several other agents to boycott NCL Hawaii as well. If all cruise lines had poor service like that, the agents would lose any repeat business.

I'm sorry you had a crummy cruise. As I said, the service I experienced on POA was better than the service I received on the NCL Epic, which has a non-American crew, so I really don't think the issue is that there's something wrong with Americans as employees. (For example, on Epic, the jacuzzi in our room was filthy when we embarked and I had to make multiple requests to clean it. Even then, I still felt unsure about using it. The masseuse in the spa told my husband that even though he was a "rich American," there was no excuse for his failure to keep in shape, etc. In case you're wondering, I still enjoyed the Epic too.)

 

[RedSox68]

I believe they couldn't leave the Pride of Aloha as the only ship sailing Hawaii because of the 3 ships they got an exemption for, it was the only one that was completely built outside the US. (PoAmerica and PoHawaii started as US built hulls; the Sky, turned Pride of Aloha, turned Sky again started as a foreign flagged vessel). Now between POA and POH, I believe they were similar in size but the POH was a little bit larger. Considering how poorly they were doing when they pulled the other two ships I can understand why they kept the smaller ship even if the theming wasn't as good as the other ships would have been.

Oh they definitely should have left that one then -- being a foreign flagged ship they would have had a better crew

 

[RedSox68]

I have sailed POA and I completely disagree with this statement. Every crew member I dealt with on POA was friendly and helpful. Compared to the crew on other NCL ships I've sailed, everyone on POA was comparable or better. I think any difference in service you notice between DCL and POA is really a difference between NCL and DCL as lines and not a reflection of poor American work ethic. As a line, DCL has better service by far in my opinion -- but that makes sense given the price.

Just curious, when did you sail?