I have sailed POA and I completely disagree with this statement. Every crew member I dealt with on POA was friendly and helpful. Compared to the crew on other NCL ships I've sailed, everyone on POA was comparable or better. I think any difference in service you notice between
DCL and POA is really a difference between NCL and DCL as lines and not a reflection of poor American work ethic. As a line, DCL has better service by far in my opinion -- but that makes sense given the price.
I agree that the food on POA leaves something to be desired. Most things were just okay. I think they are catering to a demographic that wants bland food. There was a day that I ordered a butternut squash ravioli dish and the waiter explained no less than 3 times that it was squash ravioli in a white sauce and not plain ravioli in red sauce. Apparently, he had gotten multiple complaints about this even though the menu was clear. Same thing with a dijon mustard porkchop dish. We were told up front that it actually tasted like -- gasp -- dijon mustard. There had been complaints that the dijon porkchop had a dijon flavor. (I'm a vegetarian, so I didn't order the porkchop and can't comment. The ravioli was decent).
Aside from the food, I loved the POA.
Hawaii is an amazing place and POA is the only itinerary that lets you do an in depth exploration of each island.With the overnights, you can rent a car and explore on your own all day without worrying about missing the ship. The Na'apali Coast sail-by and the night time volcano sail-by are particularly great experiences that you can only get from being on a ship. NCL's anytime dining really works well with this itinerary because you don't have to worry about being back for meals at a certain time.
I have nothing bad to say about the ship either. NCL ships are a different style from Disney ships, but the POA was well-maintained and clean. There were plenty of venues for relaxing at night with some music and a cocktail and some fun cultural events during the day like hula dancing and lei making. Because of the time difference between Hawaii and the continental US, the ships were pretty dead at night. We found that to be true during the land-based portion of our trip too, so I think that Hawaii is just not really a place for nightlife unless you are in Honolulu.
The one area where I think NCL outdoes DCL is in the spa. We had a great spa treatment on the POA without any pressure to buy more. And there were nice areas in the spa to relax before and after. In comparison, on the Wonder, we got changed in a busy gym locker room before our massage and there was no where to go after besides back to the cabin -- and let's not discuss the sales pitch at the end.
So, in summary, if you are looking for a way to see as much of Hawaii as possible without the hassle of flying between islands at a price tag that's significantly lower than a land-based stay, the POA is a great option. If you are planning to spend a lot of time on the ship eating, then the POA is not for you. And if you are planning to go to Hawaii to take the free shuttle to Wal-Mart at every port so that you can complain in the dining room each evening about how the Hawaii Wal-Marts are not as good as the ones in Cleveland, then you are probably the family that sat next to us at dinner a few nights on my POA cruise.