1971DBday
Keep moving forward!
- Joined
- Aug 22, 2009
- Messages
- 1,546
i just wanted to inform anyone else who may have booked the Wild Africa Trek that even if you were told there was no DVC discount during your stay, this was incorrect. I booked for all 5 of us for our June trip. I took the afternoon trek to save some $$$$$. I then instructed the individual at the 1-800 number that I was a DVC member and he told me there was no discount.
A few days later I called DVC and the nice CM said this was incorrect and put me on hold. She then came back and said it was only good for March through April in which I stated that it doesn't state that on the website. She apologized and said this must be so they can get more people to call.
I ended my call with this very nice CM but I was a little upset so I emailed DVC since I felt this was false advertising of our benefits. I received a phone call within 15 minutes of hitting send and the next nice CM said this was a programming error and that the benefit is good year around. I have been credited with a Disney gift card for my 15% discount.
Again this is a FYI post, not a complaint.
A few days later I called DVC and the nice CM said this was incorrect and put me on hold. She then came back and said it was only good for March through April in which I stated that it doesn't state that on the website. She apologized and said this must be so they can get more people to call.
I ended my call with this very nice CM but I was a little upset so I emailed DVC since I felt this was false advertising of our benefits. I received a phone call within 15 minutes of hitting send and the next nice CM said this was a programming error and that the benefit is good year around. I have been credited with a Disney gift card for my 15% discount.
Again this is a FYI post, not a complaint.