Wynnebee
Earning My Ears
- Joined
- Mar 26, 2013
- Messages
- 42
My saga seems never ending. I booked in March to stay at POR. When free dining came out in May I decided to switch. Since I couldn't get through on the phone lines I booked online for CBR. About two weeks later I called to cancel my POR reservation. I asked if they could transfer the deposit and they said no problem. They made notes on both reservations. I also made changes to my CBR reservation by adding a day. Today, I go online to make a payment and there is NO RESERVATION! I had a mild panic attack and called Disney. I got right through to a CM who said I cancelled the reservation. I told her I didn't and asked her to check the notes. She did, put me on hold then came back and told me it was their fault. She was able to get me a new reservation with the free dining in the same type room for the same price. I logged on tonight and now I have two reservations. They show the same reservation number but one shows a party of four (correct) and one shows 6. I'm beyond frustrated and waiting until tomorrow before I call again. UGH!