Posting a little update from our trip this weekend. We were there Friday night, Sat, Sun, and part of today (Monday). Every day but Friday was Reservations Required, so I was only able to book Saturday and Sunday in advance of course. Since it was a holiday weekend, I was concerned about getting Monday. We scanned in Saturday, and after going through the crazy of getting a BG for ROTR, I went to book for Monday. But the entire ticketing system crashed that morning due to the ROTR BGs process. So I could not book Monday. The “make a reservation” stayed grayed out. Since it looked like reservations were available, and we were going through a very busy day, I decided to wait it out until MN, assuming that the system would roll over, and I would be able to book Monday. I woke up at 2am, button was still grayed out. UGH. I tried to do it on the app and on the website, but no go. Nothing I could do at that point, so rechecked at 6am when I got up, and it let me make the reservation for Monday.
I think this was an issue due to ROTR crashing the ticketing system (no one could book Max Passes for over an hour Saturday morning, did not recognize anyone’s tickets etc). The next day, when I scanned in for Sunday, it fairly immediately changed to allow me to make another reservation. Of course at that point, I didn’t need another reservation, ha ha!
One last thing, we did an upgrade of tickets in October from our tickets, and had a long stint at GS doing this. No idea why this took 45 minutes at the window, but it did. One DD was not with us, so we bought her FP on the app about a month ago. We had to go to GS to get the plastic card, and this took less than one minute. So I wish we could have upgraded in the app in October, but it would not apply the value of our tickets to the FP, as others have experienced. The CM at GS did volunteer to change the expiration date on DD FP that I bought through the app to one year from first use (it said one year from purchase when I bought it).