I do love jetBlue!
I've had a couple of issues and they've always been willing to work them out with me. Nothing horrendous, either.
We had a flight to Orlando connecting through JFK one year. We have a 2 year old who had fallen asleep in her car seat on the plane right before we landed. Miraculously, she remained asleep even after everyone got off the plane.
We asked the in-flight crew if we could just stay on the plane, since it was the same one that would be flying us into Orlando, and also since we had the same seats for the flight into Orlando.
They were REALLY helpful. They told us straight away that they weren't supposed to let us do that, but they'd ask. They came back and had checked us in for the second flight and told us it was no problem.
That's a not-so-little thing - but it's stuff like this that makes me very loyal to jetBlue.
Also, our last trip - we were on the plane, and taxing when all of a sudden, we came to a dead stop and waited and waited and waited and waited. There was a mechanical problem with the plane. They got all of us to another gate, and onto another plane. About a week or so, we all got a $25 voucher via E-Mail for travel - with no expiration date. I said nothing to customer service - jetBlue took the initiative to send it out.
I <3 jetBlue.
