Fastpass Enforcement coming?

[doconeill]

It's common sense that Disney wanted people out of the lines. Anything else is speculative. And we've already heard from a long-time DISer who knows the VP and one of the designers (and who I trust to be correct), who said that they put the window on the tickets because people needed to be told they had a range to return on in order to understand they didn't need to be there right away.

I'm glad I caught this because there are way too many pages to be sifting through to find this answer that people seem to not want to repeat. However, if that is completely the case, why would they state "Return Between" instead of "Return After" ? It's seems like false advertising or something.

I quoted myself and bolded the last line, as that is what answers your question. More specifically, it was psychological. Having an actual window apparently worked better for people to understand they didn't need to be there right at this first minute, as say a dining reservation generally required.

 

[P'colaBeachBum]

I'm glad I caught this because there are way too many pages to be sifting through to find this answer that people seem to not want to repeat. However, if that is completely the case, why would they state "Return Between" instead of "Return After" ? It's seems like false advertising or something.

I agree..

I've been going to WDW since it opened and when they implemented the Fast Pass system at Epcot I was thrilled. Since I started reading this board I never realized you could use the FP long after the end time stated on the ticket!!! Had I'd known before hand, I still would use it within the time stated. Why? Military upbringing and married a Marine...we follow rules. The last time we went to get Soarin', FP's were all gone by morning so we waited until later in the day to go thinking the crowds would be smaller...we waited 70 mins and the FP people kept coming in large groups.

I figure my time is just as important as anyone else's when I'm on Vacation so I'm glad they will start following their own SOP.

No offense to those who used the "late comers system" ...it was the CM's fault for letting people in late.

 

[KellyNY]

I quoted myself and bolded the last line, as that is what answers your question. More specifically, it was psychological. Having an actual window apparently worked better for people to understand they didn't need to be there right at this first minute, as say a dining reservation generally required.

And were exactly it came from?

 

[popsynic]

There are videos posted on this thread of CM's telling people they can use them late. This is not a loophole but a policy change. What is driving that change (xpass in my guestimation) is really what makes this an even more interesting topic than previous FP debates.

Hi. It really was a loophole, regardless of what some CM's may have said to guests. CM's in my humble opinion often misquote policy and get factual info wrong. How many times have you asked three CM's the same question and got three different answers. Happened to me several times.

The terms/conditions of the fastpass informed visitors across all the promotion of it that guests should return to the attraction in the timeslot allocated. If it was policy to allow guest to come at anytime after the timeslot kicked in, it would state that clearly. It does not.

However, whether that was enforced or not by CM's and CM supervisors and managers is a totally different question. Clearly it seems that Disney are now going to enforce the policy that has always been in place, but just not followed until now.

Its a bit like the questions on what you can use your snack credits for if on dining plan. The rules state one thing, but many CM's would let you use them to get other things. If ever Disney bring out a new Dining Package which makes this unofficial practice complicated, then they'll enforce the rule about what snack credits must be used for. and so on....

 

[KellyNY]

I agree..

I've been going to WDW since it opened and when they implemented the Fast Pass system at Epcot I was thrilled. Since I started reading this board I never realized you could use the FP long after the end time stated on the ticket!!! Had I'd known before hand, I still would use it within the time stated. Why? Military upbringing and married a Marine...we follow rules. The last time we went to get Soarin', FP's were all gone by morning so we waited until later in the day to go thinking the crowds would be smaller...we waited 70 mins and the FP people kept coming in large groups.

I figure my time is just as important as anyone else's when I'm on Vacation so I'm glad they will start following their own SOP.

No offense to those who used the "late comers system" ...it was the CM's fault for letting people in late.

I would not blame CMs, they were following inner rules and point was to create magic, going extra mile, you know. However, inner rules not meant to be known by public and not meant to be used instead of actual rules.

 

[mom2rtk]

Its a bit like the questions on what you can use your snack credits for if on dining plan. The rules state one thing, but many CM's would let you use them to get other things. If ever Disney bring out a new Dining Package which makes this unofficial practice complicated, then they'll enforce the rule about what snack credits must be used for. and so on....

WHAT!!!!!!! YOU CAN USE YOUR SNACK CREDITS ON OTHER THINGS????????

Why didn't I know about this?????????

All of you rule breakers who have been using your snack credits on other things have diminished MY experience in some way. I'm not exactly sure HOW. But I'm sure you've diminished SOMEBODY's experience in some way. Perhaps while you were working out the details with the CM at the register you made me stand in line for an extra nonosecond or two. And that's just WRONG.

If they didn't want you to use your snack credits for other things, they would put that on your KTTW card. Or post it in the shops. They'd post it SOMEWHERE.

You are setting a bad example for your kids and should all be ashamed of yourselves.

 

[doconeill]

No offense to those who used the "late comers system" ...it was the CM's fault for letting people in late.

Not the CMs fault at all, since WDW parks management (if not Disney Parks management) told them to.

 

[doconeill]

And were exactly it came from?

See Dawgdad's post from around Page 9.

 

[MELSMICE]

I would not blame CMs, they were following inner rules and point was to create magic, going extra mile, you know. However, inner rules not meant to be known by public and not meant to be used instead of actual rules.

How can you say that for sure? If the CM's were telling guests that they could be used past their time because of literature they received about the policy then why would it be assumed that it was not meant to be known by the public?

 

[KellyNY]

See Dawgdad's post from around Page 9.

I know who posted this. I can claim I am Elizabeth Taylors niece and she told me I can have her money, will it make it true? Anyone can claim anything online, so what? As I said before is there any evidence that this is how it suppose to work?

 

[whitneyNC]

I haven't read all 90+ pages. I think fastpass only works because they allow people to use it anytime after their window opens. If strict guidelines were adhered to, nobody would get passed in that virtual queue. It could bottle neck. You do know that's what all the late fast passers are doing right...letting the "on time fast pass people" pass them in the virtual queue?

 

[KellyNY]

How can you say that for sure? If the CM's were telling guests that they could be used past their time because of literature they received about the policy then why would it be assumed that it was not meant to be known by the public?

Because then they would just put it on FP. Don't you have any inner rules in your company you may tell customer about on a need to know basis?

 

[doconeill]

I know who posted this. I can claim I am Elizabeth Taylors niece and she told me I can have her money, will it make it true? Anyone can claim anything online, so what? As I said before is there any evidence that this is how it suppose to work?

As I've said in previous posts, he has enough cred with me that I have no reason to disbelieve it, and this isn't the first time he's posted that either. I have more reason to believe him than most people in this thread. Sometimes, amazingly enough, people actually do tell the truth.

Plus, it doesn't actually contradict anything in all my research, and in fact confirms some. And I wish I could find the link to the whole theory behind Fastpass and similar systems, which made no mention of an upper limit to return times. It's a dry read, and it also idealized the system to a 100% fastpass utilization, but it was an interesting read for those so inclined.

 

[MELSMICE]

Because then they would just put it on FP. Don't you have any inner rules in your company you may tell customer about on a need to know basis?

I have a handbook that I give to my clients when they register their children. It states all our rules & policies up front, along with dates.

I'm not sure what you mean by "inner rules". Over the years I've found that the more informed my clients are the happier they are.

 

[KellyNY]

As I've said in previous posts, he has enough cred with me that I have no reason to disbelieve it, and this isn't the first time he's posted that either. I have more reason to believe him than most people in this thread. Sometimes, amazingly enough, people actually do tell the truth.

Plus, it doesn't actually contradict anything in all my research, and in fact confirms some. And I wish I could find the link to the whole theory behind Fastpass and similar systems, which made no mention of an upper limit to return times. It's a dry read, and it also idealized the system to a 100% fastpass utilization, but it was an interesting read for those so inclined.

Maybe to you there is enough credability but not enough to be a proove on "why did they put time frame on FP or why it is the way it is". It is just an opinion based on something someone maybe said once in a kitchen with a glass in his hand when he was off duty.

 

[heyitsmejosh]

i'm just curious what they are going to do when it comes to ride shut downs

 

[brerrabbit]

As I've said in previous posts, he has enough cred with me that I have no reason to disbelieve it, and this isn't the first time he's posted that either. I have more reason to believe him than most people in this thread. Sometimes, amazingly enough, people actually do tell the truth.

Plus, it doesn't actually contradict anything in all my research, and in fact confirms some. And I wish I could find the link to the whole theory behind Fastpass and similar systems, which made no mention of an upper limit to return times. It's a dry read, and it also idealized the system to a 100% fastpass utilization, but it was an interesting read for those so inclined.

I have a very data filled, analysis driven, job in optimization and logistics for one of the worlds largest oil companies and I can honestly say there are people on this thread that have probably analyzed this subject more than I analyze multi million dollar projects.

It's real simple folks prior to March 7, 2012 you could use FP's till park closing. According to the best information presented here after March 7 you won't be able to. According to other information presented here Disney has said they want more people to use more FP's. Despite all of our opinions that's really all we know.

Beyond that everything is speculation of one form or another. Regardless of what my cousins husbands brothers father inlaw who lives in East LA next door to the housekeeper who works for the Grand Pooba of Disney and runs the whole show says it is all speculation. It's not that I don't trust posters on an internet message board all the time, it's just that if I did Elvis would still be alive and playing a secretive gig next week with Michael Jackson that was being paid for by Ken Lay on his private island in the Bahamas.

The bottom line is changes happen good and bad, even at the Happiest Place in the World (I know, that's Disneyland's motto not WDW's but let me run with it for the moment I'm on a roll). When it does you either deal with it and make the best of it, or you cut your loses and run. Vote with you wallet, don't like it, don't go back. The reality is that since our first trip to WDW in 1989 a lot of things have changed. Some of the magic has disappeared and I have had the chance to look under the queen's skirt and I can say a lot of things down there are not real pretty. But the good news is for DW and I and my 22 year old daughter the magic still outweighs the ugly and we continue to go. I am fortunate enough to be able to afford a trip each year and I still get a huge rush every time we drive through the entrance of WDW. And as long as I get that rush I will return and give Disney my money. I want to hang on to long enough to take my grandchildren there and recapture the magic all over again in their eyes because when I do FP's, ADR's, pins,discount codes, refillable mugs, and the lack of resort specific merchandise will mean nothing to me and my annual trip will be about what it is suppose to be about, the Magic.

 

[P'colaBeachBum]

I would not blame CMs, they were following inner rules and point was to create magic, going extra mile, you know. However, inner rules not meant to be known by public and not meant to be used instead of actual rules.

In that case..what about the "magic" for us that followed the rules and used the FP as intended? If it's an "internal rule" then it's not a fair one for everyone that uses the system. Shame on Disney for allowing it to continue as long as it did.

 

[cm8]

i'm just curious what they are going to do when it comes to ride shut downs

They have you comeback and or another FP is issued to be used later on

 

[sunsetbeachgal]

Bre rabbit...just wanted to say that I really enjoyed reading your post...thank you for articulating so well. I had given up reading this thread...but like a train wreck I just couldn't look away for long...thanks for a great post.

We still feel the magic...and we have little granddaughters who we can now go with (sometimes...our trip in March is adults only!)...as you were saying that one day you hope to as well.

We just roll with the punches in life...while we have enjoyed using FPs beyond the time window, if the rules have changed (for everyone, hopefully) we will adapt to them...no biggie...life is too short...we are blessed to have the health and resources to enjoy WDW every year or so...that is all that matters to us..