Fast Passes shut down

[disney_bob]

the people who come in the offseason pay no less to park or enter parks so why is it unreasonable to expect the same services.I am not referring to rides being refurbed etc.I am referring to the situatioin at hand(trams,FPS).

Let's reverse the situation. Say you're super pissed off because they ran out of fastpasses. Now, you've paid the same price as someone who comes in the slow season and can take advantage of a fastpass. Should you now be reimbursed? Say they're at capacity for trams and for whatever reason you'd have to wait through three tram cycles to finally get a seat (let's take a random guess that this would take twenty minutes). Do you now deserve a refund for your parking because it took too long for the tram to show up and made you wait longer than walking? Your service, after all, was not the same.

Heres a great idea, less trams in slow season,sounds more reasonable doesn't it.That way people who need them have them.

So you're ok with the principle of less people = less trams but you don't think there is ever a point where no trams are required? Let's say hypothetically that we just keep one tram in operation. Do you realize how long it will take for a tram to do a full cycle around the lot? It's easily faster to walk.

Lets also not forget disney prides itself on service above and beyond everyone else in the industry.I quite frankly think the situation should have been handled better.

Certainly plausible.

 

[flicx]

Ta-da! Epcot parking. Notice how far away you can be in the front 3 lots without tram service, it's pretty ridiculous and explains why they -try- not to parking Imagine past 3/4 of the way and why they try to get tram service running by the time Journey and Amaze hit their midway points.

Bad days occur when Imagine is overwhelmed and they either start having to use Explore until traffic can be rerouted to Journey/Amaze (sucks to be those people) but those days are also typically when the tram service is scheduled to "go live" later in the day so they don't get the tram running until they're well into Discover/Create.

Sucks for everyone. And why is it that way? Projections erring on the side of saving the company tiny amounts of money rather then expecting to offer full services. God forbid a tram driver call in sick or a tram breakdown - Epcot doesn't even keep gas in a spare tram most days meaning if the main one breaks down they're out of luck for an hour or more until a second is brought up and running.

For those who still think trams aren't that big a deal read this post from a few pages ago.Make sure to read the map on the link.If I had kids or elderly people with me and got parked in some of the bad spots the person said I wouldn't be happy either.Especially if I had no heads up on the trams not running that day!

 

[flicx]

Let's reverse the situation. Say you're super pissed off because they ran out of fastpasses. Now, you've paid the same price as someone who comes in the slow season and can take advantage of a fastpass. Should you now be reimbursed? Say they're at capacity for trams and for whatever reason you'd have to wait through three tram cycles to finally get a seat (let's take a random guess that this would take twenty minutes). Do you now deserve a refund for your parking because it took too long for the tram to show up and made you wait longer than walking? Your service, after all, was not the same.


So you're ok with the principle of less people = less trams but you don't think there is ever a point where no trams are required? Let's say hypothetically that we just keep one tram in operation. Do you realize how long it will take for a tram to do a full cycle around the lot? It's easily faster to walk.


Certainly plausible.

Situation one is totally different to not having run the FPS at all/The less people less trams thing makes more sense than none at all.I certainly don't think there is a point where no trams should run,it is an issue of having them there for people who have alot of kids, disabilities and countless other scenarios.

 

[chloelovesdisney]

For those who still think trams aren't that big a deal read this post from a few pages ago.Make sure to read the map on the link.If I had kids or elderly people with me and got parked in some of the bad spots the person said I wouldn't be happy either.Especially if I had no heads up on the trams not running that day!

We only take the buses and don't park so this doesn't even apply to us, but I do not think it's right to not offer the tram service for the parking lots. It is a far walk, it is very hot and the trams should be operating, imo.

I walk the dogs two miles a day, and about 4 miles to visit my family on the weekends so I'm used to walking. I still feel the tram should be available to those that want to use it.

 

[disney_bob]

Situation one is totally different to not having run the FPS at all/The less people less trams thing makes more sense than none at all.I certainly don't think there is a point where no trams should run,it is an issue of having them there for people who have alot of kids, disabilities and countless other scenarios.

The first situation is only different because you suddenly disagree. Both situations involve a customer 'paying' for use of a fastpass and not being able to use it because Disney didn't give out 'enough'.

I'll disregard the majority of your second point except to point out that if you have an actual mobility disability that requires the use of a wheelchair or ECV that trams are not wheelchair or ECV accessible. Situations where it is "nice" but not "necessary" make up the other "countless" scenarios (kids, strollers, giant inflatable flailing tube men, etc)

 

[flicx]

The first situation is only different because you suddenly disagree. Both situations involve a customer 'paying' for use of a fastpass and not being able to use it because Disney didn't give out 'enough' -- specific numbers given out are irrelevant so don't use that argument.

No you are talking about two totally different things.No guests getting any,and them running out is totally different.There were passes available on a first come first serve basis in scenario one.In scenario two there were none at all!

 

[disney_bob]

No you are talking about two totally different things.No guests getting any,and them running out is totally different.There were passes available on a first come first serve basis in scenario one.In scenario two there were none at all!

The end result is exactly the same. Customer pays for service, service not available. To quote you from an earlier post you're "splitting hairs" about why it isn't available.

The argument from a lot of posts is that they paid for it so they should get it. I gave an example where they also paid for it and are not getting it and suddenly it's acceptable. Both scenarios result from Disney not giving out enough (this includes none) and where it was within Disney's power to remedy the situation or prevent it from occuring.

 

[flicx]

I'll disregard the majority of your second point except to point out that if you have an actual mobility disability that requires the use of a wheelchair or ECV that trams are not wheelchair or ECV accessible. Situations where it is "nice" but not "necessary" make up the other "countless" scenarios (kids, strollers, giant inflatable flailing tube men, etc)

So people who are in ther 70"s and don't want to rent ECV's and go to the parks should have to log the extra walking because disney wants to save a few bucks?A person who has a recent injury (sprained ankle,twisted knee,etc).They too should have to add to there daily mileage.A person that has walked all week and now has blisters should have to walk extra too. I thought these people were here on vacation to have agood time ,not at a local gym working out.Believe me there are many other scenarios to put here too. Come on be reasonable!

 

[flicx]

The end result is exactly the same. Customer pays for service, service not available. To quote you from an earlier post you're "splitting hairs" about why it isn't available.

The argument from a lot of posts is that they paid for it so they should get it. I gave an example where they also paid for it and are not getting it and suddenly it's acceptable. Both scenarios result from Disney not giving out enough (this includes none) and where it was within Disney's power to remedy the situation or prevent it from occuring.

No you are splitting hairs.Do you realize how many thousand passes are given out before they shut them down.Not even close to the same thing!!!They were given out period. Because a person chose not to get them is different.They had a choice,when none at all are offered disney chose for you!

 

[kaytieeldr]

I quite frankly think the situation should have been handled better.

Frankly, I think if the OP had told the CM who said "no trams today" that someone in their party had mobility issues, they would have been directed to a more convenient spot based on the parking amenities provided by Walt Disney World that day - i.e. no trams.

 

[kaytieeldr]

No you are splitting hairs.Do you realize how many thousand passes are given out before they shut them down.Not even close to the same thing!!!They were given out period. Because a person chose not to get them is different.They had a choice,when none at all are offered disney chose for you!

Well, the day the OP went, zero thousands of FastPasses were distributed for Kali River Rapids. It appears then, that despite this being her daughter's favorite attraction in the entire park, they only got to ride it twice - once about 9:30, and once later in the day when the wait was posted at forty minutes and took the entire forty minutes.

It also appears, from the OP's posts, that there has been some sort of redesign of the queue and it's now outside in the hot sun instead of in a themed building? That's what I derived from a couple of the posts in this thread, but I could be wrong. Has anybody been lately and can clarify?

 

[disney_bob]

So people who are in ther 70"s and don't want to rent ECV's and go to the parks should have to log the extra walking because disney wants to save a few bucks?A person who has a recent injury (sprained ankle,twisted knee,etc).They too should have to add to there daily mileage.A person that has walked all week and now has blisters should have to walk extra too. I thought these people were here on vacation to have agood time ,not at a local gym working out.Believe me there are many other scenarios to put here too. Come on be reasonable!

So someone who chose to walk 7-12 miles in a day with a mobility issue chose not to spend money to make their transportation easier and Disney is at fault for not providing 1000 feet of tram service. Also, since when is 4 minutes of slow paced walking on a level grade a work out? By the way, in my view I'm being perfectly reasonable, I'm not trying to come up with every scenario under the sun to fit my argument. There are exceptions to rules, but they're just that -- exceptions. They're a poor basis for an argument.

No you are splitting hairs.Do you realize how many thousand passes are given out before they shut them down.Not even close to the same thing!!!They were given out period. Because a person chose not to get them is different.They had a choice,when none at all are offered disney chose for you!

Completely irrelevant and you're changing the argument away from "customer paid but no service received".

In both situations (the original and my proposed one), the customer (not all customers possible) is paying for a service and not receiving it. End result is still the same. Neither customer has a choice because there are none to be given out or because they aren't giving any out.

 

[flicx]

Frankly, I think if the OP had told the CM who said "no trams today" that someone in their party had mobility issues, they would have been directed to a more convenient spot based on the parking amenities provided by Walt Disney World that day - i.e. no trams.

Read the original post and it stated they were informed of no trams after they were parked and walked to the tram pick up point.

 

[brunette8706]

this is an example of the reason "when threads go bad".
the use of exaggeration and superaltives. unless you have Skype and sawthe poster stamping their feet, or there is a "new" "stamping your feet" smilie, this is uncalled for. If someone chooses to post something they didn't like about disney, they are doing so to either "vent" or warn others, so they can plan accordingly.
I would NEVER use the words "Big, BAD" in the same sentance wiht "Disney" my grown kids, other family, friends, etc. would laugh uproariously about this. they all say Disney should pay ME for advertising. I tell everyone to go to Disney.. and you have to stay ONSITE! if I even HEAR about some even considering going, I write up pages of advice for them I LOVE Disney! we are lucky enough to go twice a year, and will do so as long as we can afford it.
that being said, I have, more recently, seen things and encountered things and had problems I am not happy with. so I come here, to share, and discuss with like minded people.
now, if you feel the need to disagree with a posters opinion of things gone downhill, or have specific reasons, ie, explanations for that person about why such and such occurred, great. do so NICELY.
no need to psychoanalyze the persons "negativity", "too high expectations", or say something constructive like "I need to go get some cheese to go with that whine"
BTW, I really dislike the word "complain" it does make someone sound "whiny"
as a waitress, if a customer tells me her steak is over cooked, I do NOT consider her a "complainer". I consider her a valued customer, whose steak was not done to her liking. if I order a stek MR and it comes out well done, I send it back. if it comes back a second time MW, I no longer have the time to deal with this.(this happened to me recently, not at my restaurant) but I WILL share this with other people. "the steaks used to be so good at "such and such" restaurant.. what happened? " and "I am so disappointed" and maybe other diners (if they had a website) would agree.
but it's not :complaining". it's making an observaton. now, there;s a better word.
I will continue to go to Disney, the place I love. (so don't even BOTHER telling me "well, if you don't like it, don't go there") but I will also continue to come on DISCUSSION boards to discuss things I find have not gone well. yes every trip is dif, and things go wrong. no, it doesn't "RUIN" a vacation"(ususally). but doesn't mean you can't come to a disney discussion board and talk about the things you were disapointed with. the things you DID expect, after years of expereince, that have changed, not for the good, and yet prices have gone up.
this is my opinion, from my experiences.anyone can disagree with me, . but I am NOT a complainer, not a whiner, not "negative".
you can disagree with a poster's opinon, not their experience. and if yu disagree, you can NICELY post why without the needless arm chair psychoanalysis and name calling

 

[flicx]

So someone who chose to walk 7-12 miles in a day with a mobility issue chose not to spend money to make their transportation easier and Disney is at fault for not providing 1000 feet of tram service. Also, since when is 4 minutes of slow paced walking on a level grade a work out? By the way, in my view I'm being perfectly reasonable, I'm not trying to come up with every scenario under the sun to fit my argument. There are exceptions to rules, but they're just that -- exceptions. They're a poor basis for an argument.



Completely irrelevant and you're changing the argument away from "customer paid but no service received".

In both situations (the original and my proposed one), the customer (not all customers possible) is paying for a service and not receiving it. End result is still the same. Neither customer has a choice because there are none to be given out or because they aren't giving any out.

I sure wish I could see like you can through those disney glasses.

 

[disney_bob]

I sure wish I could see like you can through those disney glasses.

You can find them at your local "glasses" store. They're labeled "reality". Surely you pass by it once in a while

In any case, no hard feelings. Have a good night if that's the time of day it's at for you. Sure is for me.

 

[brunette8706]

You can find them at your local "glasses" store. They're labeled "reality". Surely you pass by it once in a while

In any case, no hard feelings. Have a good night if that's the time of day it's at for you. Sure is for me.

*
Hi All!

I just want to say it's refreshing that you too can disagree like civil people! lol!

Do you stay onsite DisneyBob? Just curious.

 

[kaytieeldr]

Read the original post and it stated they were informed of no trams after they were parked and walked to the tram pick up point.

You're apparently missing something. I'm having a side conversation with brunette8706 about the specific source of the funding for the trams (whether she wants to participate or not ). It happens in multi-person 'conversations' such as you find on an Internet forum. I'm not addressing the OP about the lack of existence of trams the day she went to Epcot in this part of the conversation AT ALL. I believe her. I never disputed that there were no trams at Epcot that day. She knows. She was there.

I understand the OP wasn't informed there were no trams until after they'd parked. I really do. At that point, perhaps the driver returning to the car and moving it might have been an option.

It would be interesting to know - I believe someone asked but she never replied - what she would have done if they'd been informed at the entrance there were no trams operating that day.

 

[brunette8706]

You're apparently missing something. I'm having a side conversation with brunette8706 about the specific source of the funding for the trams (whether she wants to participate or not ). It happens in multi-person 'conversations' such as you find on an Internet forum. I'm not addressing the OP about the lack of existence of trams the day she went to Epcot in this part of the conversation AT ALL. I believe her. I never disputed that there were no trams at Epcot that day. She knows. She was there.

*
I'm here! LOL! I just think either your ticket for the parks or even the parking fee, somewhere along the line the customer is "paying" for this service. And personally, I think they should be running if it's more than 500 feet from the park entrance. Now if you are about 20 - 400 feet away, no biggie for me, but it could be a biggie for the elderly, young kids, etc.

brunette

 

[disney_bob]

*
Hi All!

I just want to say it's refreshing that you too can disagree like civil people! lol!

Do you stay onsite DisneyBob? Just curious.

Recently we've been staying on-site a lot. I guess the majority of my "visits" have been offsite due to previously living in Florida, though.