Fast Passes shut down

[flicx]

I technically disagree with you. I don't feel the tram is included in your park admission in any way. I DO feel it's included in your $14 parking fee - hence the emphasis on the word 'technically' .

Splitting hairs here!A tram should be running.

 

[kaytieeldr]

Most reasonable people would not argue about rides shutting down due to weather. The arguments come from when Disney stops/cuts back on a service (fastpass, tram, hot burgers) because the revenue for the day is not as high as they would like.

I think one customer's cold burger needs to be left out of this discussion. There's no indication this is any kind of sign of revenue issue. It's simply one customer's misfortune to get a cooked burger at an displeasing or inedible temperature.

 

[flicx]

Respectfully, a person with mobility issues would be able to park (a) in handicap parking if in possession of an HP plate or placard; (b) in medical parking in the same area but further from the entrance; (c) in the first space in any row in the parking lot - since these last two parking areas are specifically designated for Guests without HP designations but who can't walk distances. All the Guest needs to do is inform the parking CMs of their individual needs.

Some guests who have lots of kids and things that kids need with them won't be parking upfront.There are many situations where a person needs a tram.It was bad service by disney period and a lame attempt to save a few bucks at the customers expense!

 

[kaytieeldr]

This makes me think you and many others cannot see the difference between things Disney can control and things they cannot. Disney doesn't control the weather or any other unforseen problem. My quarrel is with Disney when they author the problem themselves and then hide behind 'subject to change/availability'. The masses aren't clever enough to recognize the difference as proven by many posts in this thread.

Any time you wish to eliminate your mistaken sense of superiority and addressing us (many? most? all) as "the masses", feel free. I happen to be extremely clever, and intelligent. I'm clever enough to recognize that for the most part you're not getting the response you hoped, so you've taken the route of attempting to insult a group of intelligent, well-travelled, educated, and - generally - helpful strangers whose common denominator happens to be a love of Walt Disney World.

 

[kaytieeldr]

jonmar...just live with the fact that you are 100% correct. Disney parks do not offer seasonal discounts on park admission. You are entitled to no different services as someone who goes at the busiest time of the year. All these disclaimers are a cop out. All of you "Disney can do no wrong apologists" have no right to decide what's important to someone else.

I don't think too many people, if any, are trying to decide what's important to/for someone else. It appears for the most part people are simply try to explain why certain things were or weren't done on a given day - yes, despite a paper printed the prior week stating, in this case, that Kali would have FastPass last Tuesday.

These were not weather issues. These were not issues out of Disney's control. These were conscious decisions to save money.

Just for the heck of it - do the people complaining about WDW saving money know for whom that money is being saved? Sure, that majority stockholder... but also plain old people like us. That's right. Any one of us who owns even a single share of Disney stock is affected when they lose money - just as we're affected when they profit.

 

[Victoria3]

Any time you wish to eliminate your mistaken sense of superiority and addressing us (many? most? all) as "the masses", feel free. I happen to be extremely clever, and intelligent. I'm clever enough to recognize that for the most part you're not getting the response you hoped, so you've taken the route of attempting to insult a group of intelligent, well-travelled, educated, and - generally - helpful strangers whose common denominator happens to be a love of Walt Disney World.

 

[kaytieeldr]

Splitting hairs here!A tram should be running.

Not splitting hairs in the least. I stressed the word technically.

Nowhere NEAR every Guest who uses a park pass to enter a park will also use the parking lots. There is no valid presumption that a park ticket should or would involve use of a parking lot or any of its associated features.

100% of the Guests who pay $14 daily to use the parking lot use the parking lot. Therefore, tram usage is related to the parking fee, NOT to park admission. There is NO need to use park admission after paying to park in a lot. One could ride the monorail or ferry. One could resort-hop.

Nope, not splitting hairs in the least.

 

[flicx]

Not splitting hairs in the least. I stressed the word technically.

Nowhere NEAR every Guest who uses a park pass to enter a park will also use the parking lots. There is no valid presumption that a park ticket should or would involve use of a parking lot or any of its associated features.

100% of the Guests who pay $14 daily to use the parking lot use the parking lot. Therefore, tram usage is related to the parking fee, NOT to park admission. There is NO need to use park admission after paying to park in a lot. One could ride the monorail or ferry. One could resort-hop.

Nope, not splitting hairs in the least.

Come on, from a self proclaimed intelligent poster I would expect a better response.Are you running for office or something,sounds like the kind of garbage a politician trys to feed someone. It is very obvious to anyone who needs the trams,they weren't running,bad service, end of story.Lets not complicate things with fancy words!!!

 

[disneydentist]

I asked if they were going to start using them and I was then told they had all been given out for the day, which of course was total crap.

The 'Magical' feeling rubs off pretty quick when it becomes apparent Disney lies first, addresses the real problem later.

We arrived at the park at 9:30 and walked directly to KRR, we got there just before 10 and they were covered up. At that time we were told it wasn't necessary that day.

So which is it? Were you told that they had all been given out or were you told that they weren't necessary? You can't even seem to get your own story straight. Too much Kool-Aid? Maybe the second sentence of the first quote applies more to you than it does to Disney.

 

[Planogirl]

Personally, I see snarkiness here on both sides of the issue. All of this "you were first" arguing seems pointless IMO.

The way I understand it the OP expected fastpasses to be available but was told that they were not given out that day because they were unnecessary due to crowd volume. He wanted fastpasses so he was unhappy and feels that Disney took the cheap way out. Some agree and some don't.

So what? Is any of that going to change?

 

[maxiesmom]

Come on, from a self proclaimed intelligent poster I would expect a better response.Are you running for office or something,sounds like the kind of garbage a politician trys to feed someone. It is very obvious to anyone who needs the trams,they weren't running,bad service, end of story.Lets not complicate things with fancy words!!!

Or an explanation that makes sense, apparently. Especially when it is soo much easier to stamp your feet and complain about Big Bad Disney!

 

[maxiesmom]

Personally, I see snarkiness here on both sides of the issue. All of this "you were first" arguing seems pointless IMO.

The way I understand it the OP expected fastpasses to be available but was told that they were not given out that day because they were unnecessary due to crowd volume. He wanted fastpasses so he was unhappy and feels that Disney took the cheap way out. Some agree and some don't.

So what? Is any of that going to change?

I think the OP's real issue is the fact that Disney can and does change services to suit the crowd levels. And feels ripped off if not every service is available. Even though all theme park literature states everything is subject to change.

Maybe it is because most of my trips are fall trips, but I am used to things being closed down. It is very rare that all of the restaurants are open, let alone all the fast pass kiosks. And I have had to walk into Epcot from the parking lot instead of using a tram. That really isn't new. Just the first time the OP has had to experience it.

I think we can all agree the cold burger was just an unfortunate oops and not meant as a way to cut costs. If not, I will start packing my lunches.

 

[kaytieeldr]

Come on, from a self proclaimed intelligent poster I would expect a better response.Are you running for office or something,sounds like the kind of garbage a politician trys to feed someone. It is very obvious to anyone who needs the trams,they weren't running,bad service, end of story.Lets not complicate things with fancy words!!!

Huh? I'm not disputing the need for the trams. I simply disagree with brunette 8706 that the cost of the trams is covered in the park tickets/admission. It would much more sense that the cost of operating the trams would be paid by the Guests who use, or potentially use, those trams: the Guests who park in the theme park lots.

I never said, and never would say, that the trams aren't necessary.

 

[tiggerplus5]

They shut down Space Mountain fast pass macHines early when we were there a week ago. It was maybe 3:00 p.m. Lines weren't long overall but I think the standby was 40 minutes for SM. I was keeping an eye on the wait times on my lines app all day. I knew they weren't almost gone. We had GAD fast passes so I asked a CM at the machines what to do. They told me that they shut down the machines early because the fastpass return times were not keeping up with actual times. They also took some ride vehicles off line because crowds were not big that day.

The CM just gave us a front of the line pass so we still had an extra credit on our GAD fastpass.

BTW, later in the evening we nearly walked on SM with no fastpass. The crowd levels were really low.

It started thunderstorming on our AK day and we didn't get to ride everything. Oh well. I still had a great vacation!

We always walk from the EP parking lot when we drive. This trip we stayed on property and I think the bus depot was farther than walking to my car.

Sometimes life doesn't always go your way. Sometimes you have to wait in line. We waited in line for the bus in the rain for 90 minutes one night in MK. I'm not going to complain to disney. I'm going to rent a car next time. Solves that problem.

Now I just have to talk my DH into another trip. Already scheming and planning.

 

[DCDisney]

It always bugs me at WDW because we travel during value season and the fp machines are often on or off randomly and we try to always use fp. I loved the way they handle fp's during value season at DL. On the weekly times card they hand out they list days of the week and times fp's are available. That way you don't haul yourself across the park when there aren't fp machines on. It made thinsg much easier to plan. I'm fine with them being off if the lines are very small as long as they publicize it.

 

[ratmaster]

I don't think too many people, if any, are trying to decide what's important to/for someone else. It appears for the most part people are simply try to explain why certain things were or weren't done on a given day - yes, despite a paper printed the prior week stating, in this case, that Kali would have FastPass last Tuesday.


Just for the heck of it - do the people complaining about WDW saving money know for whom that money is being saved? Sure, that majority stockholder... but also plain old people like us. That's right. Any one of us who owns even a single share of Disney stock is affected when they lose money - just as we're affected when they profit.

Of course Disney is trying to make money for its stockholders. As is any other company in the world. But, Disney is not a roadside, family owned amusement park. We are all paying a premium to enjoy a first-rate entertainment experience. I offer no apologies for expecting the same entertainment and services no matter when I choose to go or how many other people are at the parks with me. I'm sure the owners of the W Hotel chain feel it's their responsibility to make money for their stockholders. And just like paying premium prices at Disney, when I pay a premium price to stay at the W, I don't expect them to shut down room service or other sevices because the hotel is not fully booked. The difference, however is that at least when the W is not fully booked, I get a cheaper rate fot those same services. Disney does not offer discounted or off-season park admission.

 

[flicx]

Or an explanation that makes sense, apparently. Especially when it is soo much easier to stamp your feet and complain about Big Bad Disney!

An explanation that makes sense? HUH? Give the poster who was there some credit.We also had a person show on a map where people are parked on slow days and in fact it could be a long walk! It is very unreasonable on your part to give disney a pass for not running trams.Lets see what kinda temps are there in august at disney,high 90's yeah thats about right.So how are we gonna thank our guests for coming in the slow season,I know lets not run trams give them extra walking in the heat.How dare the poster be upset about this! Then they want FPs too,oh my gosh who do these people think they are,how dare these disney bashers! That about sums it up right.

 

[disney_bob]

An explanation that makes sense? HUH? Give the poster who was there some credit.

In fairness, that poster called someone else who said he was there during the FP fiasco a 'liar'. Where's his credit? Just pointing that out, not saying who is telling the truth.

It is very unreasonable on your part to give disney a pass for not running trams.Lets see what kinda temps are there in august at disney,high 90's yeah thats about right.So how are we gonna thank our guests for coming in the slow season,I know lets not run trams give them extra walking in the heat.How dare the poster be upset about this! Then they want FPs too,oh my gosh who do these people think they are,how dare these disney bashers! That about sums it up right.

I think you're taking this a bit personally. I'm going to give Disney a pass. Want to know why? Because I think it's a reasonable business decision to not operate (up to) 28 210-passenger vehicles (that's enough for 5880 people at any given time) when the customers aren't there. The CMs and gas cost money that isn't coming in at that time. To put the point further, I also don't think it's reasonable to expect all of the ticket taking queues (let's say there are 20 turnstyles) to be operating on a slow day. It simply wouldn't make financial sense to have those extra CMs on the payroll. Now, if you're okay with Disney charging even more for this pleasure... I guess we'll never agree

Those who have been in a managerial position before where you have to dictate where your staff is based on business levels and budget concerns may find this an easier to grasp concept than consumers.

 

[smidgy]

Or an explanation that makes sense, apparently. Especially when it is soo much easier to stamp your feet and complain about Big Bad Disney!

this is an example of the reason "when threads go bad".
the use of exaggeration and superaltives. unless you have Skype and sawthe poster stamping their feet, or there is a "new" "stamping your feet" smilie, this is uncalled for. If someone chooses to post something they didn't like about disney, they are doing so to either "vent" or warn others, so they can plan accordingly.
I would NEVER use the words "Big, BAD" in the same sentance wiht "Disney" my grown kids, other family, friends, etc. would laugh uproariously about this. they all say Disney should pay ME for advertising. I tell everyone to go to Disney.. and you have to stay ONSITE! if I even HEAR about some even considering going, I write up pages of advice for them I LOVE Disney! we are lucky enough to go twice a year, and will do so as long as we can afford it.
that being said, I have, more recently, seen things and encountered things and had problems I am not happy with. so I come here, to share, and discuss with like minded people.
now, if you feel the need to disagree with a posters opinion of things gone downhill, or have specific reasons, ie, explanations for that person about why such and such occurred, great. do so NICELY.
no need to psychoanalyze the persons "negativity", "too high expectations", or say something constructive like "I need to go get some cheese to go with that whine"
BTW, I really dislike the word "complain" it does make someone sound "whiny"
as a waitress, if a customer tells me her steak is over cooked, I do NOT consider her a "complainer". I consider her a valued customer, whose steak was not done to her liking. if I order a stek MR and it comes out well done, I send it back. if it comes back a second time MW, I no longer have the time to deal with this.(this happened to me recently, not at my restaurant) but I WILL share this with other people. "the steaks used to be so good at "such and such" restaurant.. what happened? " and "I am so disappointed" and maybe other diners (if they had a website) would agree.
but it's not :complaining". it's making an observaton. now, there;s a better word.
I will continue to go to Disney, the place I love. (so don't even BOTHER telling me "well, if you don't like it, don't go there") but I will also continue to come on DISCUSSION boards to discuss things I find have not gone well. yes every trip is dif, and things go wrong. no, it doesn't "RUIN" a vacation"(ususally). but doesn't mean you can't come to a disney discussion board and talk about the things you were disapointed with. the things you DID expect, after years of expereince, that have changed, not for the good, and yet prices have gone up.
this is my opinion, from my experiences.anyone can disagree with me, . but I am NOT a complainer, not a whiner, not "negative".
you can disagree with a poster's opinon, not their experience. and if yu disagree, you can NICELY post why without the needless arm chair psychoanalysis and name calling

 

[flicx]

In fairness, that poster called someone else who said he was there during the FP fiasco a 'liar'. Where's his credit? Just pointing that out, not saying who is telling the truth.



I think you're taking this a bit personally. I'm going to give Disney a pass. Want to know why? Because I think it's a reasonable business decision to not operate (up to) 28 210-passenger vehicles (that's enough for 5880 people at any given time) when the customers aren't there. The CMs and gas cost money that isn't coming in at that time. To put the point further, I also don't think it's reasonable to expect all of the ticket taking queues (let's say there are 20 turnstyles) to be operating on a slow day. It simply wouldn't make financial sense to have those extra CMs on the payroll. Now, if you're okay with Disney charging even more for this pleasure... I guess we'll never agree

Those who have been in a managerial position before where you have to dictate where your staff is based on business levels and budget concerns may find this an easier to grasp concept than consumers.

First of all I'm not taking it personally.Secondly the people who come in the offseason pay no less to park or enter parks so why is it unreasonable to expect the same services.I am not referring to rides being refurbed etc.I am referring to the situatioin at hand(trams,FPS).Heres a great idea, less trams in slow season,sounds more reasonable doesn't it.That way people who need them have them. Lets also not forget disney prides itself on service above and beyond everyone else in the industry.I quite frankly think the situation should have been handled better.